Sheraton Sharm Hotel

Just arrived home from this hotel we stayed for a week, 2 couples in total this is my honest review of the hotel. Lobby area and communal areas nice and clean we stayed in a superior double room with sea view rooms are very dated and could do with a revamp but beds were comfortable pillows not so much but this didn’t bother us too much as you don’t spend much time in room beach was lovely very peaceful staff on the beach very attentive. Food really lets this hotel down very little choice I am not fussy and did struggle to find things to eat at times. The entertainment was average but did finish around 10:30. I have given this hotel a 4 rating due to how hard the staff work at this hotel and make you feel so welcoming Mazan and Eman at the lobby bar are a asset to this company and were nothing short of amazing to us they need recognition for the work they do they were so attentive and nothing was a bother. I would say this hotel is more suited for adults but probably wouldn’t come back due to the lack of food choices.

The resort grounds are stunning. The ability to snorkel off a private beach at the resort was brilliant. We were told every room has a sea view which we thought was great. Unfortunately we found some of the staff to be unfriendly. The staff working in the buffet areas especially the girl as you come in never seemed very pleasant. The reception staff were not too warm either. We found with the lifeguard staff on the wharf for the snorkelling to be inconsistent. I saw some snorkellers being pulled up for getting too close and would be whistled at which is fair to get their attention but then also be rudely motioned at or spoken to. Whilst other snorkellers had a different set of rules applied to them. I noticed a snorkeller standing on the coral with their flippers (a big no no) and were not called out for this, another snorkeller had swam across the coral (another big no no). Some were allowed to snorkel on the other side of the rope, others were not. We understand it can be hard to keep an eye on everything but it did seem unfair at times. Some snorkellers had been advised about the 1 metre rule where others had not. There are signs advising not to touch the coral however nowhere states this one metre rule. Although this is common sense, not all travellers from different countries or languages will know. This really should be displayed on a sign at the snorkelling point. The spa staff were disappointing. We had a relaxing massage and jacuzzi booking only to come out to reception and prove we had paid. We had bank transactions and a receipt from the staff we paid with marking it as paid. This completely undid the relaxation and ruined the experience. We then felt pressured to complete a comment card. I suggested that the staff approaching people on the beach for spa treatments should not insist you pay on the beach. To avoid any confusion payment should be made at reception. We were questioned why our invoice had the appointment date and the invoice had the previous days date. To which we had to explain to the staff their own process... that we were made to pay at the time of booking which was the day before. If the staff are confused by their own processes then this should be changed as the onus should not be on the guest to explain all of this. The food for the buffet breakfast and dinner was extremely bland. There was a small facial hair in one of my pastries. I did not bring this to the staffs attention as I did not want to embarrass anyone however on further reflection it is not good enough and that is why im including it in this review. Things happen and we are only human but it turned me off the buffet food for the whole trip. There was not much variety for food options either. On a positive note, the staff at the Italian restaurant were brilliant and the food was tasty and fairly priced. The bar staff were the best and most friendly. The bar staff really are what made us feel valued as guests! The grounds have so much to offer with multiple pools. We do wish the reception staff took a moment to explain to us how the dinner service works and when we need to give a room number and when we dont, as well as a run down on the facilities. We discovered a lot on our own. This is not a big deal at all but most resorts do explain any processes or services they offer even just briefly. This would have been helpful especially given the size of the resort. We did not like constantly being approached to buy their services. We did not expect this at this kind of resort. The resort was meant to escape the constant selling you get when youre in town. Even when you are clearly just trying to relax you are approached. This was constant and it got very old very quickly. It was only from the tips on trip advisor we found out what the red flags meant. This would have been helpful for the reception staff to tell us about when we checked in. I suggest that a brochure be given to guests when they check in that explains the extra diving, photography, spa and beauty services they offer. This way guests dont need to be hassled and they can seek the services out if they wish to.

This hotel gets better every year this is our forth visit staff are excellent special thank you to Ibrahem who does the gym area as well as the beach . Food is not to everyone’s taste but as a picky eater there was always something I could have it’s a bit of a pain having to go to the other side of the outside area for food grill but hey ho .Room cleaned every day clean throughout. Well done Musttafa for the creations with the towels on the beds .As a disabled person I can get every where on my scooter which is fantastic.They have completed an adult area with pools from restaurant which is beautiful so peaceful .See you next year