IL Mercato Hotel and Spa

Hotel is stunning The room could do with a freshen up , but was clean and huge,3 beds The room cleaners fantastic, each day they left a towel display on our beds , photos attached. 2 bath towels and hand towels 2 large bottles of water each day left in the room Beds made and room left spotless Entertainment staff a little pushy and didn’t like the words no thank you when asked if we wanted to join in One male staff hoso lovely very helpful One female staff rudwa started of nice then became rude and annoying, I had to raise my voice to ask her to leave us alone She went off resort with customers to Soho sq, late to get the bus and then late for the return bus , no apologies nothing ( this was dealt with on site my management)

Bar staff entertaining , helpful and funny

Food staff very attentive and helpful Tarek samy/ Cleaning staff polite and pleasant, and always around to clear any mess. Mohamed saleh

Food variety good and fresh but not good for picky eaters like me

Spa staff lovely not pushy

Reception staff helpful

Pool bars clean and tidy Pools nice all five including two on the roof, one for the kids , one for adults only which was a blessing .

Overall this hotel is really good and we will be back, very soon .

Mahmoud saied staff lobby bar Mahmoud elkalway staff lobby bar

Unfortunately, my stay at El Mercato Hotel in Sharm El Sheikh was an extremely disappointing experience from beginning to end.

Cleanliness was one of the biggest problems. The room and some of the common areas did not feel properly clean or well maintained, and the level of hygiene was far below what I expected from a hotel like this.

The food was also very disappointing in terms of both quality and variety. Many of the meals were far below my expectations.

The service was another major issue. I did not feel properly welcomed or taken care of, and getting assistance in some situations was unnecessarily difficult.

As for the animation team, my experience with them was extremely negative. I felt that some members of the team were trying to take advantage of guests financially by recommending outings and places where guests would have to pay additional money. It did not feel like these recommendations were always made in the guests’ best interests.

Even more seriously, we had a very frightening incident involving a person named Jackson. During one of the outings, we felt that he was trying to take us somewhere in a way that made us feel that we could be robbed or put in danger, and we believed that he was trying to take our money. When he realized that we had become suspicious and were considering contacting the police, we returned to the hotel. Afterwards, he apologized to us several times.

The hotel also cooperates with a bus company. They make guests get off in the middle of the route and put them in a taxi, telling them that the taxi is free or that the company will pay for it. However, afterwards, the taxi driver asks the guests to pay money themselves. This was extremely frustrating and completely different from what we had been told.

Overall, this was a very bad experience because of the cleanliness, food, service, transportation issues, and especially what happened with the animation team. I expected a safe and relaxing holiday, but unfortunately, this is an experience I would never want to repeat.

Staff is friendly Check out was very smoothly Check in need to be more faster little bit Average The desert at open buffet need more variety The response of the management is more than perfect Aqua is fantastic The animation programs need to be more advanced