Panorama Naama Heights

Panorama Naama Heights – Very Disappointing I’m really disappointed with Panorama Naama Heights. I’ve only been here two days, but unfortunately I’ve already seen enough to know that this hotel is not what I expected from an all-inclusive holiday. Let me start with the few positives. The room is lovely. It’s spacious, comfortable and very nicely presented. I genuinely have very little to complain about with the room itself. The one obvious issue is the shower head in the bathroom, which has a visible build-up of limescale and clearly needs a proper clean. The hotel itself is also quite relaxing, and there is plenty of space around the pool. Unfortunately, that's where most of the positives end. THE FOOD – THE BIGGEST PROBLEM The food is, quite honestly, the worst part of this hotel. When you book an all-inclusive holiday, you're paying for your food and drinks as well as your accommodation. You expect a decent choice and some variety. If you're an international traveller, you also expect there to be food suitable for different tastes. That simply isn't the case here. The food appears to be heavily geared towards Arabic guests, with a lot of rice and chicken and very little choice for international holidaymakers. But what makes it even worse is the lack of variety from one meal to the next. Breakfast, lunch and dinner are, for the most part, very similar. There doesn't seem to be enough effort to change the food or offer genuinely different choices throughout the day. You start to feel like you're eating the same things over and over again. The salad selection is particularly poor. Some of it looks like it's been sitting out for far too long, with things such as the cucumber looking tired and dried out. I'm normally the person who puts weight on during an all-inclusive holiday because there is so much choice and I enjoy trying different food. Here, I'm actually losing weight. That might sound funny, but when you've paid for an all-inclusive holiday, it's actually incredibly frustrating. I've paid for food and drink that I simply don't want to eat. So, for me, a large part of what I've paid for has been wasted. THE ENTERTAINMENT – WHERE IS IT? The entertainment team are another major disappointment. I've stayed in Egyptian hotels before, and good entertainment teams make a huge difference. They walk around the pool, talk to guests, learn people's names, encourage people to participate and actually create some atmosphere. That isn't happening here. The entertainment team seem to appear in the morning and then disappear for much of the day. There is almost no interaction around the pool and very little energy. They seem much more engaged when speaking to Arabic-speaking guests. As an international guest, I haven't felt particularly included at all. And honestly, I don't understand what the entertainment team are actually doing for most of the day. The evening entertainment is fairly standard, but during the day there is basically no entertainment atmosphere around the pool. STAFF & LANGUAGE The staff are generally pleasant, but English is very limited. The gentleman who runs the spa probably speaks the best English and has been one of the easiest people to communicate with. Again, if you're an international traveller, this is something worth knowing before you book. THE POOL There is plenty of space around the pool, which is good. But when you look into the pool, it doesn't look particularly clean. That's not something you really want to see when you're on holiday and deciding whether to get in. FIRST IMPRESSION Even the arrival wasn't particularly impressive. When we checked in, they were regrouting the floor in reception. I understand that hotels need maintenance and repairs, but walking into reception for the first time while work is being carried out isn't exactly the welcome you expect. MY COMPARISON This is my third time visiting Egypt and my second time in Sharm el Sheikh, so I'm not judging this hotel without anything to compare it to. I've stayed at other Egyptian hotels where the entertainment team actually interacted with guests, spoke English and created a real atmosphere around the pool. I previously stayed at Parkland's Curiosities, and the difference was enormous. If I could have afforded to return there, I would have. The entertainment team there understood their job. They interacted with guests. They made an effort. They created energy. Here, I simply don't see that. VALUE FOR MONEY? This is the biggest issue for me. Is this hotel relaxing? Yes. Is the room lovely? Yes. Is it worth the money for an international traveller booking all-inclusive? In my experience so far, absolutely not. The food selection is poor, breakfast, lunch and dinner are far too similar, the entertainment around the pool is practically non-existent, communication can be difficult, and the overall atmosphere lacks energy. I've paid for an all-inclusive holiday and I'm finding myself disappointed every time I go to eat. That's not what I expect when I've paid for an all-inclusive package. There is transport to Naama Bay at certain times provided by the hotel, which is useful. Using the iDrive app taxi is also around 60 Egyptian pounds to Naama Bay and around 200 Egyptian pounds to the Old Market, so getting out of the hotel isn't particularly difficult. But ultimately, I shouldn't have to leave the hotel to find the food, atmosphere and entertainment that I expected to be part of the holiday I've already paid for. I'm only two days in, but I'm already extremely disappointed with this hotel. If you're an international traveller considering Panorama Naama Heights, especially if you're paying for all-inclusive, I would think very carefully before booking. A beautiful room doesn't make up for poor and repetitive food, a lack of entertainment and a lack of atmosphere. At this point, I would not come back.

It was horrible don't waste your money going here unless you want to eat out every day and spend way more than you would usually on an all inclusive holiday the staff are weird they look and you weird as a girl I felt so uncomfortable and there's 1 or 2 English family's there and the rooms are so bad dirty old the showers flooded multiple times the food is so bad they do the same 5 dishes no chips they give you raw pizzas at dinner and theres literally nothing to eat there the power shut up while we was there so all the lights in the hotel shut off please save your money and go on a holiday with a tui 3 plus rating instead