Parrotel Lagoon Resort Sharm El Sheikh

As a last minute break we didnt know what to expect but Location for us was too far out of Nebq. Rooms are basic but functional and of a good size. Room cleaning hit and miss on 2 days we had to ask for room to be done after 5pm and we're left with no towels. Safe did not work but fixed after asking 3 times and toilet running constantly again fixed after calling and visiting reception twice. Shower cold everyday but shower in bath was hot. Air-conditioning sounded lke a jumbo jet. Food very similar everyday but always found something to eat. Visited the Italian al la carte and was disappointed service not great and husbands chicken and potato lukewarm. No bread basket or breadsticks on table. Staff in main restaurant very friendly and remembered drink order. Mr Ahmed Masry in executive lounge was amazing and very helpful he really cares about giving a personal service and a credit to the hotel. Always sunbeds available around pool and weather beautiful. "Sales" team for spa and trips had to finish their script before leaving you alone after a polite no thankyou. Reports of bedbugs before we arrived had us worried but we had no problem at all with this mossies we're everywhere but OFF spray worked well for us with only one or two bites. Pool towels were a great size and no problem changing for fresh ones. Bus to beach ran every hour but red flag up the days we went so no snorkeling off jetty, but nobody can control the weather.

Room lovely and spacious but could do with a good deep clean and updating, we booked this as a 5* hotel but no way is this hotel any higher than a 3*. To say its all inclusive the food was diabolical, they do not cater for kids, it was either nuggets or burger EVERY meal time, so we had to venture out of the hotel to buy them food. The bar and meal areas are like a cattle market, some of the staff have an issue with the English and even if your at the front of the queue they will ignore you and serve the locals first. The pool area was nice and our lifeguard was lovely thank god as not many of them interacted with anyone around the pool. The entertainment team did however, liven things up for about an hour a day around the pool. The water park was guarded by lifeguards who openly admitted they couldnt swim, there is no health and safety whatsoever, a child defeacated in the baby pool and they just scooped it out with a net and let the kids carry on playing in it.There is no entertainment for the kids at any other time apart from 9pm till 10pm and when there was it wasnt in English and it was the same thing every night for them, no change or variety, even our 8 year old stated it was boring. The water from the shower and the bath was constantly orange in colour and the lake around the hotel was green due to being stagnant and not maintained, which caused a vast amount of flies. I will not go back to this hotel due to the lack of cleanliness, the food being repetitive and inedible at times, nothing for the kids and the rudeness and ignorance of most staff.