Rixos Radamis Sharm El Sheikh

cool location, close to airport, a lot of fish in the sea, you can see them even without a mask. food tastes perfect for us and kids👌🏻we spent a lot of time in the pool next to the 17 building and guys on bar were amazing and provided me and my family with the best service! also we’ve got good service and best cocktails at seaside lobby bar👍 rooms are very comfortable for families 🤩animation and Rixie club was enough and perfect for us. also we want to recognize all housekeeping team, their supervisor and our housekeeper Amir-he did a great job, his English is perfect and he really tried his best to help us and satisfy our needs😍we send 5 stars to Rixos Radamis❤️

My husband and I stayed at Rixos Radamis for a 7-night all-inclusive trip. Having stayed at Rixos Seagate two years ago, we expected the same or better luxury standard from a newer hotel, but were deeply disappointed. Given the hotel only opened in early March 2024, the rooms already need a refurb and maintenance program—the grouting between floor tiles has gone black and dirty, silicone is peeling off in the bathroom, and the furniture is already chipped. We checked in after 10:30 PM. Our ground-floor pool-view room looked okay at first, but closer inspection revealed stained, uncleaned rugs with food specks and fluff, dirty floor tiles, and a red mark on the bedsheet. I called housekeeping twice and waited over an hour before giving up and laying down a towel to sleep. Only then did someone knock to change the sheets, so I requested the entire bedding be changed. The next day, lifeguard Mohamed Ahmed kindly helped us with our sunbeds and umbrella, but the pool towels he brought had stains and small holes. He apologized and found us cleaner ones, but resort towels shouldn't be in this condition. That day, my husband fell very ill with high fever and diarrhea (we still don't know if it was food, pool, or cleanliness related). Staying in the room made me notice dust, hair, muck, and red marks on the bedsides. Angry, I found housekeeper Hassan. With a colleague translating, Hassan apologized and said turnover times are very short—though short staffing shouldn't affect paying guests. I stayed in the room while Hassan spent 45–60 minutes thoroughly cleaning and washing the floor. I appreciate Hassan doing it right when asked, but it shouldn't take a complaint to get a room clean. Other Negatives: Buffet Service: Another big letdown was the waiters at the Turquoise buffet restaurant. Throughout our stay, we were never once offered drinks at our table. I understand it is a buffet concept, but true 5-star luxury resorts always ask guests for their drink orders, making us feel ignored or undervalued. Public Toilets: I repeatedly encountered disgusting public restrooms across the resort. The toilet seats were wet, the floors were filthy and soaked, and there was frequently no toilet paper, forcing me to walk all the way back to our room. Noise: Workers talking loudly on phones in corridors late at night and early morning woke us up constantly, ignoring "Do Not Disturb." Room Bathroom: A persistent, unpleasant smell from the bathroom drain. Shuttles: Staying on the Blue Planet side meant traveling to the beach side for entertainment. Golf carts were often overcrowded, requiring guests to fight for spots; more carts are needed. The Highlight: The grounds are beautiful, and Ahmed at Coffee Planet (Blue Planet) was amazing—warm, genuine, hilarious, and attentive. He made us his "Special Ahmed Drink" every evening. His hospitality and care truly made our holiday bearable, and he deserves real recognition! Final Thoughts: A true luxury feel is given by the staff, not just the hotel brand name. Unfortunately, overall the staff here lack the attitude and attention to detail required to provide a luxury feel for customers paying premium prices.

We chose Rixos Radamis because we had such an amazing experience at Rixos Magawish this spring and were hoping for something similar. Unfortunately, Radamis fell well short of our expectations.

What we liked:

• Lovely, spacious room with a kids theme, and good housekeeping.
• Good food, especially at the a la carte restaurants, which were a welcome escape from the crowds at the main restaurant.
• A lovely Kids Club, although many activities require advance booking.
• A new water park with a great food area, although there are fewer slides than at Seagate.
• Great evening shows and plenty of entertainment.

What we did not like:

• No welcome drinks or premium check-in. The arrival experience felt very impersonal.
• Staff were extremely disappointing. We encountered rude behaviour and a lack of basic courtesy throughout our stay.
• Hygiene was a major concern. Restaurant tables were often dirty and sticky, and did not appear to be properly cleaned between guests. There was a general feeling of dirt and neglect in several areas.
• The beach was a huge disappointment. The sunbeds were among the worst we have ever seen at a resort. The lifeguards were rude, and nobody offered to help with towels or even open the parasols.
• No proper beach service, and the snacks were very basic.
• The resort is huge, making walking around tiring, while the golf carts were constantly overcrowded.
• Service in the main restaurants was very slow, with tables left uncleared. Having to repeatedly look for someone to help you is not what you expect from a luxury resort.
• The pontoons are much shorter than at Seagate, and the marine life and coral were very limited.

We really wish we had paid more attention to the negative Tripadvisor reviews, as many of our experiences unfortunately reflected the same concerns. For families with children who mainly want to enjoy the playgrounds and water park, it may still be a suitable option. However, for us, the overall service, hygiene and beach experience were simply not what we expected from Rixos. Having stayed at other Rixos resorts, including Magawish and Seagate, we found Radamis to be by far our most disappointing experience. The facilities have potential, but the lack of cleanliness, poor service and unfriendly attitude of some staff seriously affected our stay.