- Morocco Holidays
- Marrakech
- Barcelo Palmeraie
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Barcelo Palmeraie
Morocco, Africa
Marrakech
With a stay at Barcelo Palmeraie in Marrakech (Annakhil), you'll be within a 15-minute drive of Jemaa el-Fnaa and Marrakech Plaza. This luxury hotel is 5. 7 mi (9. 2 km) from Majorelle Gardens and 6. 7 mi (10. 8 km) from Palais des Congrès. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a steam room. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. <p>Grab a bite at L Oasis, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts and a fitness centre. Additional amenities at this Mediterranean hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Tennis*
- Billiards*
- Volleyball*
- Spa treatments*
- Massage*
- Steam bath*
- Sauna
- Entertainment programme for children
- Children playground*
- Sun loungers
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,703 reviews
Excellent
67%
Very Good
17%
Average
8%
Poor
4%
Terrible
5%
Location
Cleanliness
Service
Value
A honest review!!!
A beautiful hotel set in the most amazing setting! So very disappointed to find this not the standard I was used to being advertised as 5 Unfortunately the smallest things let this 5 star hotel down. The biggest one was the food which is a bit like the same throughout the day and evening. Not very nice, ok if you’re just having breakfast and going out. To be honest quite boring even though there’s a lot of choice, we were disappointed as we booked all inclusive but were told we could not have everything on the menu by the bar and pool areas. We had to Pay extra. I have always had all inclusive and that’s exactly what it means everything is included so I was a bit surprised to find this was not the case here. The adult pool was the worse, the beds had seen better days, they were torn and shabby and looked quite dirty. We were given plastic cups with straws that bent as soon as you took a sip. The glasses were stained and looked like they had been used thousands of times. Empty bottles under the sun lounges that hadn’t been picked up with rubbish. The staff had to be asked to pick these up. They just stood around aimlessly doing nothing. One day one night was enough for us. We checked out the next day. There was no way we could have stayed here for 5 night. Just looked very repetitive. The rooms were clean and nice and the bed was comfortable. If the staff payed attention to detail these things could easily be sorted and bring it up to 5 So for that reason I give it 4* all the way. Shame really as this could have easily been avoided. At reception all we got was sorry and yes we will let management know.
Review by A8020PMlisas London, United Kingdom
Breeze team
We had an amazing time especially with thanks to the bar breeze team ,they were incredibly observant and paid attention to every detail special mention to Ismail ,Youssef ,Oussama thank you guys
Review by Hainy78 Engalsvik, Norway
Very disappointing – not the 5-star experience we expected
Writing Very disappointing – not the 5-star experience we expected
We chose Barceló Palmeraie Oasis Resort because it was advertised as a 5-star hotel, but unfortunately, our experience fell well below the standard we expected.
The food options were disappointing, and the standard of the all-inclusive package was not what we anticipated. The food dishes offered was not eadable and i had a bread roll for my dinner.It was frustrating to find that the standard all-inclusive package had restrictions, with an upgraded Premier/Plus package costing extra. One choice of beer & one coctail on the basic AI package. When you book a 5-star all-inclusive holiday, you expect a good choice of food and drinks without feeling that you need to pay more to get the experience you thought you had already booked.
The pool area was another major disappointment. The sunbeds were old, worn and dirty, and the floor around the pool was also unclean. The staff at the adults bar did not care for cleaning empty cups from pool area, of which we had to ask them to clean up. There was no service with a smile and was a problem for them to make a basic drink, and when you did, it came in an old dirty plastic cup!
For a hotel claiming to be 5-star, the cleanliness and upkeep of the pool area were simply not good enough. It gave the impression that these things were not being properly maintained or that sufficient attention was not being paid to guests' comfort. I was also disappointed by the lack of communication when I contacted the hotel before our stay with questions airport transfers I received no reply to my emails, which led me to try contacting them through Instagram instead and even then still no response.
Overall, this hotel did not live up to the 5-star experience we were expecting. Between the disappointing food options, additional charges for a higher all-inclusive package, dirty and worn sunbeds, poor pool-area cleanliness and lack of communication, there is considerable room for improvement.
Because of all the above we left the hotel the following morning and checked into another accommodation. A 5-star hotel should deliver high standards of cleanliness, quality and customer service consistently. Unfortunately, that was not our experience, and I would think carefully before choosing to stay here again.
Review by KEZG11 London, United Kingdom
A Lovely Stay Surrounded by Beautiful Gardens
A wonderful place with friendly people, lovely gardens, and plenty of open space to relax and enjoy the peaceful atmosphere. The green areas are beautiful and make the whole experience even more enjoyable. Definitely a lovely place to visit!
A Great Moroccon Experience
Stayed here from 4th -11th September, as a group of 6 ranging from our 10 month old to my 72 year old father. It was also our first time visiting Morocco. Arriving late evening our first impressions we were unsure if we were going to enjoy our stay...but we were wrong. For context as to why it didn't start off too well...Our first night we arrived at our room to find the requested travel cot was missing, phone to reception wasn't answered so we had to take a long walk back to reception to request one again. It was delivered to our room very quickly whilst were were having dinner. The room itself was rather small especially with the cot in and severely lacked storage space. We also found as the night went on the aircon gave off an unpleasant toilet smell. We'd had a long day and decided to just leave everything til morning. By the second night there was no smell from the air-conditioning so we decided not to complain for complaining sake.
Under refreshed eyes the next day we discovered how wonderful of a hotel and amazing the staff are.
- The hotel itself is beautiful, a great size to wander around and kept immaculate. Ground staff are constantly and meticulously maintaining everything
- We only used the family pool and it was great. No problem getting sunbeds no matter the time, plenty of free towels available, lots of huge bali beds for anyone to use and pool a good size. The only negative was no bins, so rubbish did gather.
- Free shuttle bus into Marrakech was great. Would recommend booking a couple of days in advance for peak times as its just a minibus
- Food and drinks were good, however slightly lacking for a 5 star resort. I would have expected a wider selection of food, particularly a children's section, but also better replenishment of the food on offer. The hotel wasnt overly busy and items were missing all the time. I would also expect a wider drink selection, other Barcelo resorts offer premium spirits on AI but this one didn't. Hotel offers AI plus...however it didnt seem like much of an upgrade for the extra price. The food we had was great though.
- Restaurant staff were incredible, especially with our 10 month old. Couldn't do enough for you, always had a smile and a pleasure to talk to. Special mention to Rajaa ,Layla, Mourad, Hassan (apologies on the spellings if they're wrong). Rajaa loved our 10 month old Lucas and he always had a smile when he saw her.
In summary not everything is perfect, but there are plenty of positives to the hotel and for the money and the staff alone we would happily 100% return. We all came home feeling like we'd had a good relaxing time.
