- Morocco Holidays
- Marrakech
- Valeria Madina Resort
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Valeria Madina Resort
Morocco, Africa
Marrakech
Located in the Palmeraie district in Marrakech, Club Madina - All Inclusive offers a garden and terrace. Majorelle Gardens is 6 km from the property. With area of 11 hectares in the Palmeraie Bab Atlas- road to Fez - Marrakech. The set in a green park environmentally, traditions and local architecture with plantations (palm trees, olive trees, orange trees, pomegranate trees, roses and bougainvillea, etc.).The Madina is committed to environmental protection and sustainability,and adheres to dedicated agencies to provide friendly hospitality of our environment (Green Key, Travel life).
The Local Area
Tripadvisor Reviews
4.0 Very Good5,366 reviews
Excellent
43%
Very Good
27%
Average
14%
Poor
8%
Terrible
8%
Location
Cleanliness
Service
Value
2* experience
Unfortunately, all the poor reviews are absolutely spot on. I am not going to reiterate the problems with the rooms, the overcrowding at the entertainment pool, the poor service at the bar, no TUI UK rep available at all but what I will recommend if you are staying soon is:
- The quiet pool by the slides is the cleanest and not overcrowded and we spent our days there. The downside to this is that the bar there is not part of the all inclusive (and only serves soft drinks and ice cream) and there is nowhere to get food. This pool is at the furthest point from the restaurant and all inclusive bar.
- The Mango pool. It costs £8 for the day but is totally worth every penny. Also not included in the all inclusive though but the food and drinks are fantastic.
- The Spa - have a treatment.
- Book your excursions through Get your Guide - the sunrise hot air balloon was one of the best experiences ever.
- The YSL gardens are a must if you like that sort of thing.
- If you are going to the Souks use a guide too otherwise it is pure chaos.
We can’t believe that TUI put their name to this hotel or put their guests in it. Such a shame but we made the most of it because we had no choice.
Review by jonoandcazza St Asaph, United Kingdom
Look elsewhere
I am not one for writing reviews as we all appreciate different things but on this occasion I feel strongly that future guests need to be made aware of. The hotel is nicely situated about 20mins out of Marrakesh it has typical features of a Riad you would expect. The hotel is spread out over a vast area so you do get your steps in everyday especially if you seem to English and placed in blocks 800/900 the furthest away from the pools bars restaurants, they are basic rooms poorly maintained dirty and quite dated, stains on bedding, we complained and eventually moved to an upgraded room. Better but not perfect. 2 other English families were also complaining and the following day a large number of other English families also complained. The main pool gets extremely busy, there are not enough beds for the number of guests the hotel has. Empty glasses and water bottle’s can be seen lying around on the floor as they are not routinely collected perhaps once a day maybe. They usually have 4 life guards on because of how busy it is. It was noted on numerous occasions the life guards were very whistle happy often blowing his whistle tell an English child not to jump in the pool but then allow a French or Arabic child to do exactly the same… I’ll say hats off to the animation team as during the day they would get lots of guests out the beds I’ve never been to a resort where I’ve seen so many people engaging with them dancing on the pool side doing activities in the water, however on an evening the same team would only seem to gravitate to French families when trying to get them to join in with evening entertainment. The hotel is very much geared towards the French. I acknowledge this is their main language but I’ve never been to a resort where I’ve been made to feel one nationality is favoured more than another, I had read a previous post before we went that guests can be identified which country they are from by the colour of the wrist bands they are given. I was sad to see this was the case and how behaviours of hotel employees played out. The food was actually pretty good. A good selection of foods but not really with fruit that was a poor show, Ice cream only at lunch time not evening time. And only one working drinks station for all the guests during meal times. Utterly ridiculous always a long queue whilst your food is then getting cold waiting for you to return to your table. No where near enough staff at the hotel August will always be a popular month so it’s gonna be busy every year surely so in the 2 places you can get drinks during the day only have 1 or 2 staff on, staff in the restaurant can’t keep up with clearing away tables or even replacing the glasses at the drinks station, as soon as you get up to leave after eating another family has dived in to get the table as families are often left waiting for tables to become free let alone cleared away. And if you have read previous posts yes there are flies and several birds in the eating areas and nothing seems to be happening to clear them out or even stop them coming in, the birds are used to people so can be seen flying low and close to people as they peck off plates or off the floor. Make the most of your stay here but be open minded, there is sadly an element of racism here, Oh and to leave the best bit till last, a member of the animation team was doing to my teenage daughter by the pool one day it seemed a friendly chat and could see the woman typing on her phone throughout, no biggy. However when I asked my daughter what was that about the woman was actually typing out a 5 star review about the hotel on my daughter’s phone!!!! This was deleted straight after.
We have reached out to EasyJet separately but as a company perhaps you really should reconsider using this hotel, the British are only allowed to visit post Covid as the hotel was losing money.
Worst hotel ever
This is NOT a 5 star hotel ! 2/3 at a push. Our first time in Morocco & I can’t lie I did wonder what have we come to on our journey from the airport to the hotel - the lead up to the hotel was like that scene from the inbetweeners, nothing for miles !
The hotel itself - awkward, dated, smelly. To get in you walk through double doors that have no glass but a step - not ideal or clever for getting suitcases over. Let alone people in wheelchairs !
Reception staff seemed ok at first, however as we were there before 3pm check in we had to leave our luggage and wait in the bar for almost 4 hours, there was no where for us to get changed into costumes or clothes more suitable to the heat. We asked if we could go to our rooms earlier and were told yes they’d be done for 2. Come 2 o’clock neither room was ready, 230 one room ready the other was being done, they still gave us keys to both rooms !
Anyone that’s British / English and been here knows we as a race get pushed right to the other side of the hotel in blocks 8 & 9 away from the restaurants, pools, reception and bars. Some people may be ok with this, however my partner has a crutch due to hip problems and we asked if we could be nearer to the amenities due to her struggling to walk long distances or be on her feet for a long period of time. We’d also asked for the rooms to be next to one another and was informed they would be - we got given keys to 801 & 815 - no where near each other !!
Once inside the rooms they weren’t clean, air con barely works, and a very disturbing smell in them. Pillows had stains on them, floors still dirty, one room still had rubbish in the bins and plates inside it !! Water dribbled out the showers.
I asked about moving rooms and was told the hotel was full - I then went to speak to the management and was advised the next day they would move us closer to everything but we’d have to wait until 11am for people to check out. We accepted this and made the most of that night.
The following day 11am we go to reception to be then told we have to wait until 2pm ! We reiterated the need to be closer and rooms together- then 145 we go back on the off chance rooms are ready. Whilst in reception we encountered 3 other English families complaining about their rooms, the facilities at the hotel, and what a dive it is. One woman was even onto her travel agent to be moved away immediately she hadn’t even seen her room she had just walked round the hotel grounds !! Says it all.
On the flight from easy jet that landed the day after we arrived 18 families arrived at the hotel and every family raised issues with the hotel, a lot were told there was nothing the hotel could do as it was full. One family informed us they got hold of the easy jet rep and he advised them had they booked the holiday with him he would not have let them come to this hotel because of its reputation - make of that what you want to.
I then got into a heated argument with a receptionist called ‘Maz’ who didn’t like it when I pointed out all English and British people were shoved as far away as possible and it was a form of racism to us. Maz got over excited and raised his voice to which he was never going to win the argument about racism with me, he then decided he wouldn’t deal with me anymore but my partner managed to speak to him.
I in turn asked a nice young lad at reception on how to make a complaint about Maz, and explained the issues we had faced, within 15 minutes he had not only moved us closer but given us a free upgrade and even walked us to the rooms before we decided on moving to them, his professionalism and mannerisms were second to none and should definitely be working at a bigger and better hotel chain.
New rooms were recently upgraded - air con still appalling mind, only real difference was a tv in the room !
There is no where near enough staff for the size of the hotel.
The dining area is big, however the amount of flies around (inside) and also birds is concerning for hygiene alone !!! Nothing is done to discourage birds from entering the main restaurant area and they fly freely around the room ! The birds even come and eat off people’s plates !
Cutlery is hard to come across if your table isn’t already made up with it, you do have to go in search or it. Glasses are not always clean - and two drinks stations in the restaurant for around 3-400 people eating at one time. Poor !!
However the food was ok. Some days better than others, a wide variety of a lunch and evening time - however breakfasts not that much to choose from. Limited fruit available and not always the ripest or tastiest.
The pool bar was no better - flies around constantly again, glasses filthy even after being “washed” service very very slow ! One person could be serving whilst 20/30 people are stood waiting - yet you can see other staff milling around doing sweet f a !
The toilets by the pool are disgusting they smelt of sewerage every day ! And often when i did use them they were unclean inside with other people’s excrements still left inside toilets and on the seats ! So clearly not maintained or cleaned through the day.
Hotel staff also come round the pool asking for your phone to then go onto review sites and leave themselves a 5 star review !! So whatever you read about this hotel make sure it is genuine.
Be aware when booking excursions especially from companies in the market square as they give you a time, take payment then the day of the excursion change their pick up times ! Also a lot of hassle from street sellers or people wanting to give henna Tatoo’s, be careful as they will just start drawing on your hands even when you’ve said no and then tell you to pay what you want ! Haggling is a must and to be honest you can knock them down to dirt cheap prices probably the only good thing about the place.
As a whole I would not recommend coming to Morocco it’s dated, poor, unclean.
I certainly would NOT recommend this hotel, not worth the £5500 we paid for it, nothing in walking distance to it either you have to get taxis if you want to go anywhere and the main market place is 30/35 minutes away. We have also been informed twice and once by an easy jet rep that the hotel is owned by a French man who never used to let English people stay here and it was only after Covid had gone he changed as the hotel was about to go bankrupt - could explain why English people are treated like second class citizens on their stay.
Disappointing stay and even more disappointing a travel agent as big as easy jst advertise this place - not only will I never come to Morocco again but I also won’t be using easy jet in the future.
Animation team
Upon arrival, the hotel were very friendly during the day the animation team were ok, they did not talk to many English people, only French, has the days went on this got alot better with them talking and involving the English in the games.
Moroccan animation team amazing
Currently staying in the hotel, I would like to say a massive well done to the Moroccan animation team, who took the time and effort to speak with all the English guest and make they feel welcome into the hotel and take part in the games/ activities / and the pool party has been a very big hit with not only the children but adults also. Thank you Moroccan animation team.
