- Morocco Holidays
- Marrakech
- Hotel Du Golf
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Hotel Du Golf
Morocco, Africa
Marrakech
This stunning hotel enjoys a great setting in Marrakech. The hotel is situated at the heart of the resort, offering guests ease of access to the exciting activities, shopping opportunities, dining options and entertainment venues that the area has to offer. Guests will themselves just a short distance away from Marjane Hypermarket and Museum Palmeraie. This charming hotel welcomes guests with a striking architectural style, resembling that of a luxurious mansion. The interiors are sumptuously designed, oozing charm and elegance with every turn. The guest rooms are luxuriously appointed, embodying decadence and splendour, with vibrant tones and lavish furnishings. The hotel affords guests a number of first-class facilities, ensuring that each and every traveller enjoys a memorable stay.
The Local Area
Tripadvisor Reviews
4.5 Excellent3,194 reviews
Excellent
64%
Very Good
17%
Average
8%
Poor
5%
Terrible
5%
Location
Cleanliness
Service
Value
Entertainment team amazing
Perfect holiday! Entertainment team were incredible and made the experience interacting with people and making our holiday fun! Enjoyed the golf also, room was lovely and Dora was amazing from entertainment team cannot fault them will definitely come back! :-)
Not 5* - potential but lots of improvement needed
Stayed at many 5 star resorts in lots of different countries and unfortunately this is simply not 5 stars which put a bit of a dampener on what was meant to be a luxurious 30th birthday surprise trip to Morocco. The hotel do a great job of making the resort look a certain way online so definitely worth bearing that in mind.
Rooms We were in a pool view room (away from current construction luckily) Bed was comfortable, decent black out blinds, powerful shower and range of mirrors including full length mirror. No robes or slippers when we arrived, and better using outdoor heat for hair drying as the hairdryer was useless. Would suggest better monitoring of late night activity around the main pool area. Lots of disruption and noise throughout the night sadly which was especially frustrating when up early for an early flight. There was a few things that could be doing with tidying up - some damage to bed side tables and surfaces, the balcony furniture is pretty tragic making a balcony room pointless and certainly not a place for relaxing (cheap woven stools with a pillow plonked on top along with a steel table which is far too high to go along with them). Note that there is no mini bar - some water in fridge and coffee / tea, but would expect more for the 5 star price.
Staff All pleasant enough. Reception staff were pretty useless - sat for 20 minutes after arriving with no indication of what was going on and no direction to room until we saker. Housekeeping were all lovely and quick to help if we needed extra things eg towels, toilet roll for room. Entertainment team were enthusiastic to get people involved and seemed to really lift spirits. Seen some instances of the entertainment team bordering a little too friendly, particularly with some of the younger clientele. (Think 16-25 holiday vibe - if this sort of thing bothers you or not what you are into, then stay elsewhere!) Overall - majorly understaffed, and would contribute to much better smooth running of the hotel.
Food/drink The food offering reminded me of school dinners sadly - again, not enough staff for cleaning / serving and need to be very careful if you have allergies as food is not clearly labelled. I’ve never been to a 5 star hotel that you have to search for someone to get you a wine. We ended up just drinking soft drinks at the self service area for ease. There is only one restaurant in main hotel and during our time a football team took up a huge part of the restaurant each day meaning there was limited tables for other guests. Food outwith the timings was limited (pastries and small sandwiches in the lobby which were mostly stale). There was an Italian and Mediterranean a few minutes complimentary shuttle away but when we went to book they said it was full despite being told just to book on the day. We weren’t overly desperate as we decided to eat out at night most days due to the lack of variety and flavour at main restaurant. We found that lunch is the best offering of the day - most variety and kept on top of the most when running low. The wraps are worth the long wait! The cocktails were extremely limited and alcohol was mostly served in plastic cups - definitely not 5 star standard. If you are a wine lover, the rose wine was almost bearable. They switch between the outdoor bar and indoor bar which is confusing as well. The indoor one only serves coffee and tea during certain hours. Lines are always pretty busy (understaffed).
Pool There were 3 pools - one big one which had entertainment at it each day, a smaller one which was very social and a quieter one at the left of the hotel. All seemed to be well looked after, but the sunbed situation is dire. We managed to find a sunbed twice in our 7 days, and that was because we were out embarrassingly with a towel at 8am to try get a bed. There is a sewage smell that sometimes lingers at pool area too.
Gym/spa: Good size gym and equipment but on 2 occasions when we went to visit was taken over by a whole football team. Spa looked ok, quite expensive and only some faculties available for hotel guests.
Entertainment: Painful. Hotel should really evaluate its offering here. It seems the parties were the better appreciated events (can’t comment personally as escaped each night). The standard of entertainment was appalling for a ‘5 star hotel’ and there is simply not enough seating around the pool to enjoy any form of ‘entertainment’. However, did enjoy listening to the piano player some nights in the lobby area.
Other: The hotel also have a recent wasp/bee issue and used cups filled with sweet drinks to try detract them from guests. Again, a 5 star hotel would have exterminators in immediately so to avoid guests being stung on their holiday. (Saw this happening a few times to people) Arrived in 45 degree heat and the shared areas have little / no AC - especially the corridors which are stifling hot. Corridors definitely need some TLC - Lots of fallen down photo frames and untidy / tired / smelly carpets, masked by wax melts along the corridor. Partner informed hotel numerously of special trip, with no acknowledgement of this when arriving. Wouldn’t recommend for special occasions ie birthdays, honeymoon, anniversaries
Overall would recommend to a rowdier crowd, not for someone seeking genuine luxury and relaxation. It definitely has potential and hopefully with continued constructive feedback the hotel can become a truly 5 star resort.
A great time in Marrakesh
Had a great time! Hamza was a legend and the entertainment team were amazing! Would highly recommend!
Very disappointing for a hotel advertised as 5-star
We were really looking forward to our stay and, on first impressions, the hotel appeared beautiful. The reception area was spacious, clean and well presented, and the staff we encountered on arrival were friendly and welcoming.
We were initially advised that check-in wasn’t until 3pm, but within seconds another member of staff came over and kindly advised us that our room was ready and we could go straight up, which was a great start.
Unfortunately, once we looked a little closer, a number of issues began to mount up, and by the end of our week we were left feeling very disappointed. In our opinion, this hotel falls well short of what we would expect from a 5-star property.
The room
At first glance, the room appeared lovely. However, closer inspection revealed a number of maintenance issues.
The handle on the patio door was hanging off and the door couldn’t be opened. We reported this to reception and it was attended to fairly quickly, although the repair felt more like a temporary fix.
The security latch on the main room door had clearly been poorly repaired previously. We reported this during our stay, but unfortunately it was never attended to.
The lower panel of the bathroom mirror light repeatedly fell out, and there were several loose electrical sockets around the room. It also appeared that the ceilings had been painted at some point, but masking tape had been left stuck to the walls.
There was construction work directly outside our room, which we had not been made aware of. Thankfully, the noisy work generally finished around 5–5:30pm and as we spent most of our days out of the room, it didn’t have a major impact on us. However, guests should really be advised about ongoing works before or at the time of booking.
We also experienced a considerable amount of noise from the room above. Every footstep could be heard very clearly, which was considerably louder than we would expect from a hotel of this standard.
The bathroom
Unfortunately, the bathroom had several issues too.
One of the two sinks was very slow to drain and appeared to be partially blocked. The shower also drained very slowly.
The rain shower was particularly problematic. When turned up, water sprayed out through the threaded fitting and effectively flooded the bathroom floor. We therefore had to use the wall-mounted shower instead, but the height adjuster was stuck and couldn’t be moved up or down. At 6’3”, this meant I had to hold the shower head by hand, which wasn’t exactly ideal.
Housekeeping
This was one of the biggest disappointments of the stay.
On one day, my wife was feeling a little under the weather, so we requested some fresh towels. After waiting around an hour and a half with no sign of them, we went down to reception and requested them again.
Another hour passed and the towels still hadn’t arrived.
Eventually, I took it upon myself to walk around the corridors looking for a member of the housekeeping team and asked if I could simply take the towels from them there and then.
Throughout our entire week-long stay, the room was only properly made up once. We spent most of our days around the pool and hotel facilities, generally returning to the room at around 5pm, only to find that it still hadn’t been serviced.
This gave us the impression that the hotel simply doesn’t have enough housekeeping staff to adequately service the number of rooms.
Bar
The bar was another area that felt below the standard expected from a 5-star hotel.
There was an extremely limited cocktail selection — around six options — and mixers were served from bottles sitting on the counter rather than being chilled.
There was also a significant issue with bees around the bar area. On one occasion, while waiting to be served at what appeared to be an understaffed bar, another guest was actually stung.
The hotel did put out a trap, which filled very quickly, but this only appeared to be there for one day before being removed. Given the obvious problem, more permanent pest control measures would seem appropriate.
Restaurant and food
The food was, overall, average. Some dishes were extremely greasy and there didn’t appear to be a great deal of daily variation, with many dishes seemingly repeated throughout the week.
There were also long queues for freshly prepared items such as pizza and pasta at both lunch and dinner, often while waiting for these stations to be restocked.
At lunchtime, wraps became our go-to option, but even these involved queuing. There was only one panini press, which appeared to cook around six at a time. This could easily be improved with better preparation and additional equipment, allowing one member of staff to prepare the food while another cooked it.
More concerning were some of the food safety practices we observed. On one occasion, cooked food — and more worryingly, meat — appeared to be being kept lukewarm. When the serving tray became low, rather than replacing the food, fresh food was being poured on top of the existing food. This was particularly concerning and not something we would expect to see in a hotel presenting itself as 5-star.
We were also advised that there would be a themed food night, which we found extremely disappointing. The food appeared to be largely the same as on previous nights, and despite arriving mid-service, we found multiple items had already run out.
Towards the final few days of our stay, approximately a quarter of the restaurant area, including the cooking station, was closed off. It appeared this may have been related to a special group staying at the hotel, but there was no clear communication to guests about what was happening. This further reduced the food options available during an already disappointing dining experience.
Communal areas
The communal areas are also in need of some attention and investment.
There were areas where paint was flaking from the walls, and several floor tiles were cracked, creating potential trip hazards.
The hotel also clearly needs to address the bee problem around the bar and surrounding areas with more effective pest control.
Pool area
The pools themselves are lovely and are probably one of the stronger aspects of the hotel.
However, even here there were several issues.
As is often the case at busy hotels, getting a sunbed required getting up early, but the condition of some of the surrounding areas was concerning. Several areas of paving were broken, creating hazards when walking around the pool.
The handrails into the pool could also be improved. Being in such a hot climate, stainless steel rails become extremely hot, and we saw several guests struggling to use them safely when getting in and out of the pool because of the temperature.
During our stay, part of the pool area was cordoned off while works were carried out to remove and replace sections of patio that were in poor condition. While maintenance is obviously necessary, carrying out this level of work during peak season was disappointing.
We also observed a maintenance worker grouting around the pool edging while guests were attempting to use the pool.
On several occasions, there were also strong smells of sewage around the pool area. We couldn’t identify where the smell was coming from, but it was certainly noticeable and unpleasant.
Overall
Unfortunately, we left feeling very disappointed with our stay.
There are certainly positives — the hotel looks impressive on arrival, the pools themselves are lovely, and some members of staff were friendly and helpful. However, there were simply too many maintenance, housekeeping, food service and general management issues throughout our stay.
For us, the biggest problem is that this hotel is marketed as a 5-star property, yet our experience fell considerably short of what we would expect from a hotel of that rating.
With better maintenance, more effective housekeeping, improved food service, stronger attention to food safety, better pest control and more communication with guests about ongoing works and closures, there is potential for this to be a much better hotel.
Sadly, based on our experience, we would not rate this as a 5-star hotel and would not choose to stay here again.
Review by Companion61682820526 Hampshire, United Kingdom
Amazing holiday of a life time!
The entertainment team are absolutely amazing! They have looked after us and given us the best holiday ever! especially Hamza!! I cannot fault what the team do day in and day out. They’ve made our holiday. Fantastic location, beautiful grounds.
We had a pool view room upgrade and the room was beautiful. Very clean and well looked after.
