Marrakech Ryads Parc and Spa

The staff are amazing ! All es really friendly and helpful. Nothing too much for anybody and you feel like you’re the most important person into the room to them when they’re you serving you and generally being very friendly special shout out to the Bard staff including Ali and crew in the evening and Karim who worked in the day Antura staff in the dining area and kids area/kids club mini disco and pool bar. From start to beginning the reception given was helpful, friendly and knowledgeable they even helped us get a cheeky McDonald’s delivered! Every day the rooms were tidied fresh towels and we even got some of our clothes washed for us after it fantastically dirty experience of going on the quads -which was amazing by the way! The pools clean tidy area it was easy to get a bed and food was available from early in the morning to the evening all around each different area. Some some of the food was a bit different what we’re used to at home but there was something for everybody and everything was fresh. To get to the Hotel from the airport was about half an hour in a private taxi about £15 although you could get the Hotel mini bus which was cheaper but dropped you off on the outskirts of the town. The whole experience was brilliant would definitely recommend and I will hopefully return very soon definitely a hidden gem.

PS you can have pool towels which were a small deposit and I think next time we went we wouldn’t bother taking our own towels. There are very many amenities including a spa which is payable tennis courts, ping-pong et cetera

We didn’t use the kids mini disco as our kids were much older but we enjoyed watching the kids having a great time and every night was a show in the dance along which everybody in the entertainment team got people up and dancing and made everybody feel included

Just got back from a lovely holiday from this hotel. However, there were some aspects that were dissipating.

On arrival to the complex we were advised our room would be ready at half 2 and to come back to reception then. We did this and reception advised us to see a man outside. The guy pointed on a map to where our room was and we basically had to find our way. No bell boy service was offered to us.we had been up since 1am so was very tired then expected to drag our luggage through 45 degrees heat and try to find our room. It was not easy. Personally I have arthritis in both hips and my back. I’m unsure why we were not offered a bell boy because you did see him on occasions. Overall not best first impressions. 

There was a fair few issues with our room. None of the plug sockets worked so we’re were having to charge power banks through the USB port from the TV all holiday. Our toilet constantly trickled, the shower head holder was broken so had to shower holding the head and the main issue everyday we had was we were only left with one towel. Everyday I was at reception complaining about this. There was 2 people staying in the room and I don’t think it’s a lot to ask we have 1 towel each. The towels were like washed out ripped rags. For the money I spent on this holiday I’d expected at least basic hospitality. We also couldn’t use our balcony as bushes had grown into the balcony so couldn’t sit out in it. 

  I always defend all inclusive food because a lot of people complain about it. But I was disappointed with the standard. Hot food was always served cold and was tasteless. Moroccan spice did not exist at this hotel. Pastries ware always dry. I did enjoy the omelettes that were served fresh at breakfast. However eating at this hotel was to fill a hole. No enjoyment with eating there.

Pool area is very nice. They do get a lot of wasps that get attracted to the drinks. Ideally people should chuck their cups away after use but staff should have been coming around more regularly to clean up. This would have prevented them swarming around as much. I ended up being stung because of this. The towels guy and some other staff were nice and attentive of this and gave some assistance.

The animation team were very good. They were great in the evening and can get people up on the dance floor very quickly. They were good during the day with aqua gym & Zumba. When it came to other activities such as darts etc I would have to approach them and ask. When going around with their clip board they seam to only approach French people. It’s not just French that go to the hotel. They need to make a bit more effort to include everyone.

All inclusive drinks at the pool was limited due to limited sprits. But they were nice. A lot nicer than other all inclusive hotels that I’ve been to.