Wyndham Grand Barbados Sam Lords Castle

My experience was awful. Do not recommend Wyndham Grand Barbados Resort/Sam Lords Castle at all.

I was there to celebrate my birthday and my anniversary September 14 through the 20th . It was a disaster

I arrived on September 14 at 1:00 pm. They could not check us in when we arrive because the Internet wasn’t working so we ate something and came back and still there was complications checking in. Check in time was at 4:00 pm ( needs to change to 3pm) No one took us up to our room. They sent us on the fourth floor, which meant the third floor for room 4309 We searching up and down for 20 minuets until we meet a cleaning lady who told us that we are on the wrong floor.down ( so the 4th floor is the 3rd floor, they should have explained this to us when we checked in ) The bath room smelled I let it go because I assume it’s just in the bathroom and not the entire room.and may be it will dissipate. Wrong .

The room was a nice room and I was trying not to complain because it was my birthday and anniversary celebration and I didn’t want anything to interfere with my positive vibe.

Tuesday, September 15 We went to dinner and came back and was unable to get into our room .We called downstairs They sent 3 engineer None of them can open the door.

After 45 minutes to an hour, they finally opened the door. they attempted to repair the door at 10:00 pm. by 11:15 pm they were unable to repair the door and advise us that they will be back the following day at 9am

Wednesday, September 16 we were woken by a flooded room full of water coming from the ceiling . The water was on the bed on the television and in the whole area. We were forced to stay in the little area in the bathroom due to the water pouring down from the ceiling.. they assumed the water was coming from the patio. although we explained this to the front desk, they disregard what we said and sent a cleaning woman to clean up the water. She called the front desk and advise them that the water is coming from the ceiling.. They sent the maintenance people again to fix the situation. Now the door could not open from the inside Remember this is at 6 o’clock in the morning. .. We called downstairs so that we can have our room changed . We were told that they cannot do anything until 9 o’clock in the morning. This was unacceptable. And so frustration . Now I am in tears because my vacation is ruined.

We insisted on speaking with the managers they all told us there’s nothing they can do until we speak to the resort manager at nine.. they did not have the authority to change our room. Only the the resort manager has authority and she does not get in until 9 am Can you believe it? No change of room and we are in a puddle of water getting wet and damaging or clothing. thank God we didn’t get electrocuted because the water was on the television and the plugs in the room.. this was beyond incompetence for me. Can’t believe it. I am still trying to process this.

Resort manager Tricia tried her best to appease us but you have to understand by now. I am pass being consoled.

Trisha made arrangements for us to have a suite and breakfast sent to our room. That was nice but but my level of frustration and aggravation was beyond getting a suite or breakfast. No recommendations were made for a massage or anything as such.

When Trish sent us to the suite, the cleaning lady was still in the suite so I had to come back downstairs and sit in the main area. This is beyond incompetence.

I requested to leave the hotel and find another hotel because I was afraid of what day four might bring me since I only have a seven day stay. They refused to let me go to another hotel and told me things will get better.. nothing got better my anger/frustration /disappointment ruined my anniversary and my birthday. This is what I’m going to remember for my 38th anniversary and my 66th birthday..

I would recommend that no one who is celebrating any occasion enter into this hotel/resort. I do not recommend this resort. The staff appears to be frustrated, aggravated maybe overworked who knows they all seem angry.

Several people who were staying at the resort was complaining about the staff the food and the hospitality.

Wyndham/Sam Lords castle ruin my vacation and I will never forget it.

If you’re reading this review please take it seriously and do not go to this resort.

On a positive note, the grounds are beautiful and a rooms are beautiful but that’s it. Nothing else for this price that we paid $480 Us give or take per nigh.

The one star I give is for the nice grounds

I’ve been to Barbados several times and went to several resorts/hotels. This is far more the worst I’ve ever experienced. My hope is that the resort manager the owner of this establishment takes this review seriously and put thing in place so no one experience what we experience

This is beyond incompetence the worst I’ve ever ever experienced. Lastly, even when we left on the last day they did not take off the wristband.

My hope is that this resorttake this review seriously and do not let anyone else experience what my husband and I have experience on our anniversary and my birthday.

Prithvi and his team were amazing!! The food was absolutely delicious and I highly recommend

The first thing to say is that the staff are incredible, they really made the experience, and this is not a criticism of them. However this is not a 5* resort, between poor housekeeping (which included cleanliness in the room) such as mould on bottom of curtains, having to call for toilet roll and shower gels, dirt build up around appliances on the floor. The restaurants have limited availability, we arrived on a Monday and the only place open was a restaurant you needed a reservation for, so we had to pay for in room dining, not great for an all inclusive. One food truck was closed throughout, brunch not open in one of the a la cartes, no variability of menu items - not ideal for 10 nights - and it's tucked away on the island, so we couldnt dine out. There was a skip full of material as they were repairing one of the pools, which we wasnt told was closed throughout. Finally there were dead cockroaches outside the room. We had to extend our stay due to Flight changes and I emailed to see if management would give a gesture of one night complimentary. On the day of that extension, we were offered 25%, which we turned down as we already booked as we had no alternative. We booked through Expedia and they refused any refund saying there was no pool closure even know we have images), and that they offered 25% (which was useless to us). The front desk called us 5 times in the last 3 days asking for feedback and gave us the resort managers email, which i sent all the information to. To this day I have no reply from the manager. It was a trip we had saved for, and despite the numerous issues, being offered nothing, is highly disappointing. We are not alone in our feedback, multiple other guests were in agreement, I just hope they were treated better. I do not recommend. I would not return and for £3500 and a 5* experience, stay somewhere else.

If management wish to actually discuss the feedback and make a reasonable gesture I'd welcome this but we failed to do this throughout our stay, nor with the 3rd party agent.