Royalton Grenada Resort and Spa

I had one of the best experiences as a travel agent at this resort which I do not say lightly . Danielle , miracle, shanique, quamme truly went out of their way for my experience. From making the games memorable, to always being a helpful hand, I could not have asked for a nicer, more genuine and attentive team.

We arrived at the hotel after our 3 min transfer , then it took two long hours to get checked in after taking our cases up 49 steps to our room we went into a very basic room it was not luxury as advertised (very disappointing ) . In the morning we went to breakfast the food was ok then off to the beach were the beach bar was closed and the walk up more stairs to the pool area wasn't great on the odd occasion we got a drink service on the beach and even giving the the server a top never made them return,lunch by the main pool was ok and basic we also tried another bar for lunch called nibbles were you could get burgers and chicken sometimes raw , the evening meal in the main restaurant was ok the service was terrible and the plates were never cleared, out of the three special restaurants the French was horrific th Indian was terrible and the Italy was ok ( just ) in all the service was not 5star ,the evening entertainment was a bit sparse the dj only played half a record at a time the only people who danced were the staff if they were not busy on there mobile phones ,the bars ran out of drinks all the time like beer ,whiskey and tonic water they were closed at twelve but we're packing up from ten ,on the 10th of September it was my wife's birthday so I ordered a cake to be sent to the restaurant so we could celebrate her birthday with our friends but it didn't arrive i went to the customer service they said I could have the cake sent to our room I declined that, also I was good I would still have to pay for it , we go to the Caribbean every year with our friends this hotel is far the worst we have ever stayed in .

Hotel was disappointing and in my view not a 4/5 Star.

Stayed as a Diamond Club guest and the rooms are very old and need renovating and modernisation. We were given a room with a connecting door to a room next to us (not required) an as the sound proofing of the door was poor, you could here other guests conversations and snoring at night..

Had a room that he patio door opened onto the beach but that was not a benefit as immediately outside are 2 sun beds sandwiched between large bushes. I appreciate that they probably been put there for privacy, however nobody wants to lay between two bushes which are almost in top of you.

Food is well below average. The chefs in the French and Italian restaurants had no idea. Tiramasu was one thin slice of sponge on a plate, with cream cheese piped on top. Creme Brulee had a watery cream topping instead of caramelised sugar, scallops had a strong fish smell and taste and were not seared, salmon was overcooked and dry, butterfish was deepfried until there was no fish remaining.

Only shining lights was the Taj Indian which did serve nice food.

Premium brand spirits are only available at the Diamond Club lounge/pool. It would have been good to have them available for Diamond club guests at the main bars.

Entertainment was poor, consisting mainly of drunk people doing karaoke, with the odd short external performance. Please do not book the violinist again. That was so bad.

However, the staff are all lovely, friendly and gobout of their way to serve you and make your holiday. Shame they are let down my the rest.

Ps take lots of mosquito repellent.