Moon Palace Jamaica

We had an amazing stay at Moon Palace Jamaica as a group of 12, spread across multiple rooms, and everything was perfect from start to finish.

The service was excellent throughout our stay. A rollaway bed was delivered within 30 minutes of our arrival, and room service was always quick, efficient, and the food arrived hot every time.

The food options across the hotel were fantastic, with plenty of variety for everyone. Special mentions must go to the Indian restaurant and Pier 8, both of which were outstanding.

A special thank you to Javennie who was a wonderful member of the team. He always took the time to chat with us, check how our day was going, and made us feel genuinely welcome throughout our holiday.

The snorkelling and glass-bottom boat trips were absolutely worth doing. Thanks to the resort credits, we only had to pay the tax, making them incredible value. One of the highlights of the entire trip was seeing rays swimming around me, a moment I'll never forget!

Overall, an unforgettable holiday with fantastic service, food, and experiences. We would definitely return and highly recommend Moon Palace Jamaica to others. ⭐⭐⭐⭐⭐

The overall experience was 10/10

We stayed for 21 nights and had the most amazing stay! we have stayed here many times over the years and always had the best time. The hotel is fantastic, the atmosphere is wonderful, and the staff are what truly make this place so special. From the moment you arrive, everyone is so welcoming, friendly and helpful. Nothing is ever too much trouble, and the team consistently go above and beyond to make sure guests have the best possible holiday.

We would like to give a massive shout-out to all of the staff that work here. Every single one of you deserves recognition for the hard work you do and the way you make guests feel so welcome.

Everton – Cleaner: An absolute star! I cannot praise Everton enough. He is amazing at his job and consistently goes above and beyond. His attitude, dedication and the pride he takes in his work really stood out to us. I mentioned to the manager, Francisco, just how incredible Everton is, and we were genuinely privileged to be asked by Francisco if we would present Everton with his Employee of the Month award. It was such a lovely moment to be part of, and so well deserved! Everton is a real credit to the hotel, and it was wonderful to see his hard work recognised.

Nicky – Lifeguard:Thank you for helping make the pool area such a welcoming place.

Sandy – FlowRider Bar: Thank you for the great service and friendly attitude.

Sophia – Public Area Towel Hut: The lovely Sophia, Always appreciated for keeping things running smoothly and helping guests.

Yavad – Pool Beach Umbrella Attendant: Thank you for helping guests relax and enjoy their time in the sunshine. I also have to say, I have massive respect for you after witnessing the way you dealt with a truly vile guest who was shouting in your face before continuing to be abusive towards another guest, resulting in security having to be called.

I was absolutely appalled by this woman's behaviour, and even more disappointed that security did not remove her from the hotel. Her behaviour was despicable, and no member of staff should ever have to put up with being treated that way by anyone. It is completely unacceptable.

Despite being spoken to in such a disgusting manner, you handled yourself with a level of professionalism and dignity that deserves recognition. You should never have to tolerate that kind of abuse simply for doing your job.

Yavad, you deserve so much credit and respect for the way you handled that situation. Staff work incredibly hard to make guests' holidays special, and they deserve to be treated with kindness and respect in return. I really hope the management team recognises how well you handled yourself, because you deserve nothing less.

Stacy – Pool and Beach Bar: Thank you for the lovely service and making our time at the pool and beach even better.

Gregory, Clayon Palmer, Andre William, Mario Young, Tyrees Williams and Dusean – Wet Bar: A huge thank you to all of you for your service, friendliness and for helping make our holiday so enjoyable.

Richie – FlowRider:Thank you for bringing such a great atmosphere and helping make the FlowRider experience so much fun for my son.

Caillou – FlowRider Bar: Thank you for the fantastic service and friendly approach.

Chantel – Lobby: Thank you for the warm welcome and for helping make us feel at home.

Suba Caribe Excursions

We also booked two trips with the amazing team at Suba Caribe, and both experiences were absolutely fantastic! I recognised one of the team members from previous stays, which was lovely. The team really do look after you from start to finish, making sure you have a brilliant experience while always putting your safety first. You can tell that safety is genuinely important to them, and that gives you so much confidence when booking excursions. Thank you for making both trips so enjoyable and for taking such good care of us. We would happily book with you again!

The Incredible Musicians and Entertainment Team.

The musicians in the lobby bar are absolutely incredible and create such a wonderful atmosphere. They really add something special to the evenings, and it's always a pleasure to sit back, enjoy the music and soak up the atmosphere.

And as for the band in the Loud Bar… WOW! JUST WOW! The lead singer has an INCREDIBLE voice! We were genuinely blown away by the talent. The whole band were fantastic, and they created such an amazing atmosphere that made the evening really memorable.

My only complaint is that I wish they had played more often! I think they were only on once a week, which is such a shame because they are genuinely brilliant. They deserve so much recognition, and I would have loved to see them perform more nights during our stay.

A massive thank you to all the musicians and entertainment team for bringing so much energy, talent and enjoyment to the hotel. You really do help make the days just as special as the night.

The food throughout our stay has been absolutely amazing, with so much choice and everything prepared to such a high standard. A massive shout-out to all the chefs and kitchen staff who work so hard behind the scenes. They may not always be seen by the guests, but they work just as hard as everyone else to make sure everything runs smoothly and the food is fantastic.

A special mention to Rachel, who came in after the cooking show at Momo to clean down the grills and equipment. It’s such a tough job, but he just got on with it with a lovely attitude and did an incredible job! It was lovely to see his hard work and dedication, and he deserves recognition for the effort he puts in.

A massive thank you to the housekeeping team, guest services, reception, bell boys and everyone who works behind the scenes to make this hotel what it is.

And of course, a special thank you to Francisco, the manager, for being so lovely and for recognising the hard work of his team. The fact that we were invited to present Everton with his award made the experience even more special. It says a lot about a hotel when its management appreciates its staff and the staff, in turn, genuinely care about their guests.

Every one of these team members and many many more that i didn't get chance to take their names has helped make our stay memorable in their own way. It's the little things, the smiles, the friendly conversations and the willingness to go that extra mile that make such a difference.

Thank you to everyone who has made our holiday so special. You should all be incredibly proud of the service you provide. We cannot recommend this hotel highly enough and are already looking forward to coming back!