- Jamaica Holidays
- Falmouth
- Ocean Eden Bay
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Ocean Eden Bay
Jamaica, Caribbean
Falmouth
Located in Falmouth, Ocean Eden Bay - Adults Only - All inclusive is within a 5-minute drive of Burwood Beach and Jamaica Beaches. This 5-star property is 17 mi (27. 4 km) from Rose Hall Great House and 24. 7 mi (39. 8 km) from Doctor's Cave Beach. . Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and outdoor tennis courts. Additional features at this Mediterranean property include complimentary wireless Internet access, concierge services, and gift shops/newsstands. . Make yourself at home in one of the 444 guestrooms featuring free minibar items and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. . This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. <p>Grab a bite at Privilege, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM. </p>. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Falmouth? This property has facilities measuring 8611 square feet (800 square meters), including a conference center. Free self parking is available onsite. . Distances are displayed to the nearest 0. 1 mile and kilometer. Burwood Beach - 2. 1 km / 1. 3 mi- Jamaica Beaches - 2. 1 km / 1.
Facilities
- Darts
- Tennis
- Billiards
- Volleyball
- Beauty salon
- Spa treatments
- Massage
- Solarium
- Steam bath
- Sauna
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good2,787 reviews
Excellent
62%
Very Good
15%
Average
8%
Poor
6%
Terrible
8%
Location
Cleanliness
Service
Value
The cleanliness was great, the staff was really good .
The cleanliness was great, the staff was really good .
The stay was good, was here with a group.
The stay was good, was here with a group.
The ambient is good, the room was nice and the restaurant, the overall was good .
The ambient is good, the room was nice and the restaurant, the overall was good .
HORRIBLE Customer Service and Lack of Communication and Accountability
I am a travel agent, and based on my experience, I cannot recommend Ocean Eden Bay to any clients or future travelers. I visited this resort for my 50th birthday celebration with a group of 25 guests, including my young adult children and my 75‑year‑old mother.
In the months leading up to our stay, I worked closely with the Group Advisor, who was helpful and attentive during the planning process. I arranged special room requests, birthday decorations, and personalized surprises for several guests well over a month in advance. I had special room requests, birthday decorations and special surprises for some of my guests, including myself. Unfortunately, the service delivered upon arrival did not reflect any of that preparation.
From the moment we checked in, we encountered significant issues with room assignments, missing decorations, and extremely poor butler service. I had paid for multiple birthday cakes and a special birthday dinner, yet these arrangements were mishandled or not delivered at all, turning what should have been a joyful celebration into a stressful ordeal. It was a TOTAL nightmare..
Although the group travel representative attempted to correct some of the problems, these efforts came only the day before our departure—far too late to salvage the experience. The butler service, which we paid extra for, was consistently unprofessional and unreliable. The situation became so upsetting that I was brought to tears on multiple days during what was supposed to be my milestone birthday trip.
On our final day, the Head Butler approached me for feedback. I told him honestly that he would not want my review. He apologized and encouraged me to submit a detailed account so the resort could address the issues.
After returning home, I took time to gather my thoughts and wrote a thorough five‑page review outlining the positive aspects (there were a few), the many negative experiences, and the truly unacceptable failures in service. Despite this, I have not received any response from the resort regarding my concerns or any attempt to resolve the issues raised.
Additionally, I am still owed a refund for a cheeseboard I purchased in April for my mother’s 75th birthday—an item that was never delivered during our stay. I have been waiting nearly 30 days for reimbursement with no communication from the resort.
I have emailed multiple departments and contacts at the property, yet I have received no replies, no accountability, and no resolution. I paid for services and amenities that were not provided, including upgraded customer service packages that were never fulfilled.
I attempted to handle this matter privately with the resort rather than posting publicly, but their complete lack of communication has left me no choice but to share my experience here and with the Jamaican Consumer Affairs Commission.
I hope this review helps future travelers make an informed decision. Please be aware of what you may encounter when booking this property
Review by wifey9182017 Redford, Michigan
We had an amazing time here! The staff was kind and courteous. We will definitely come back and recommend it to our frie
We had an amazing time here! The staff was kind and courteous. We will definitely come back and recommend it to our friends!
