The Pucic Palace

The absolute worst hotel experience we have had in all of Europe. Check in was in a super uncomfortable hot sweaty room with someone who had no idea what they were doing. After taking our passports she hands them back and says “you’re all set”. I said, “can we have a key?”

The rooms smelled musty. It was very dark. They promise a noise proof rooms which was an absolute joke because the window did not even close. Which was another issue given that it was over 90 the entire stay.

The advertised air conditioning is a portable unit that could not keep up and never cooled the room.

The bathrooms have no windows, no fans and get extremely hot. The water pressure to too high for the shower pan and floods the entire bathroom floor.

The black out shades, also advertised, do not close due to the portable a/c unit piping rigged to stick out of the window.

“Housekeeping” , also advertised, included someone coming in to make our bed. Soaking wet towels left in tub, countertop and sink left untouched. And then left us one clean towel to share:

We arranged transport at 6:45 am specifically calling it an early night the night before based on their suggestion to get to Montenegro. They insisted anything later will result in a “massive line at customs” They had no bell service so we pushed our bags throughout the city to the gates only to find we have no car waiting for us. We called and she said “my colleagues fault. She never changed it from 7:30.” I specifically arranged a van tell her that we had too much luggage for a car. She sent a car.

They were helpful making dinner reservations and also answering questions via email before our stay and were very timely in doing so.

The location is great. That’s it. It is not a 5 star at all. The price is ridiculous on top of that. Miserable stay.

You walk into a steamy hot tiny reception area where the one person does triple duty as reception, concierge and maintenance. The staff is sweating because they work with no A/C. The rooms smeled musty and my room was not as clean as you'd expect a motel room to be. A/C was not unfiotnal.hey advertised room service and then I called to ask the hours the person at the desk was susprised they had room service and she didn't know. I asked her to check and she said OK - never got back with me. They booked me on a boat trip, gave the taxi the wrong directions, and the blamed it on the taci. I jad to I had to ask for the general manager. They said she was not there and they refused to give me aidrect contact for her, saying I should send my concerns to their reservation desk who would it. I've sent two emails and they havew ignored them both, What a joke this is listed as 5-stars. I will contact the Croatian Government Tourism to advse they need to remove some of these star. Its a great location in the Old Town (and Dubrovnik is spectacular, but don't go to Pucic Palace experting service or facilities that are anywhere near 5 star