Imperial Island by Louis Hotels

Very nice hotel and the staff is very helpful. The rooms are very comfortable, fancy and really clean. The staff is absolutely perfect and many thanks to Froso eho helped us with every quation we had and make sure that we had a lovely time. Another mention goes to Mostafa from the restaurant who is working so hard and he was always next to us and serve us in the outside area. The sunbeds are very comfortable and nice.

I highly recommend this hotel

Jet2 Advertised this hotel as 5 star, it was a high 3 / low 4 at best.

The hotel looks like its had a rushed refurb... done by Stevie Wonder. I think my 6 year old could have done a better paint job. The TV in the room was also put up by Stevie, it annoyed me so much I ended up fixing it myself.

The Room We had a family room with a weird divider that did nothing but make the room look smaller and more claustrophobic, the bed was extremely hard and small (Im an average height and weight male and my wife is petite). Air con worked, sliding door to the bathroom didnt close fully.

No Iron in the room, I called reception they sent one up, which stayed with us for a week, the hair dryer was terrible, good for drying not for styling.

The weirdest thing I have ever encountered in a hotel room is some sort of wraps in the fridge that stayed there all week, no context of what they were. Where they for us? Where they left there by the previous guest? They weren't covered just sat there festering all week.

Only all inclusive hotel I have stayed at where drinks were not replenished in the fridge only water. You get a few on arrival but after they are gone its only water.

Maid Service Whilst frequent, it's literally a sheet and towel change, maybe a quick mop. Floors were still dirty.

Food Breakfast was ok Lunch - quite boring not many options Dinner - also boring, not many options

We ended up eating out most nights, as the food is not what I would expect from a 5 star hotel.

Pool This is where I dont believe many hotels on the planet get it right, the amount of people putting towels down only to never be seen all day is really annoying. In the end I had to join them and get up at 7am. Although we only occupied two beds since the kids were in the pool all the time. I think if everyone did this it would be ok.

However the hotel does have another option, there are many beds on the grass and lots more space around the pool. They do not need all the outdoor seating area for the restaurant this would almost certainly solve the issue.

The waiters around the pool are really good and work really hard.

Entertainment I will describe as Butlins from Temu, felt like I was in a lecture hall, kids running havoc everywhere. Went once never to return.

Location The location was actually pretty good, taxi to the harbour was about 10 euro each way, Kalua across the road was nice. Ocean Basket at the Harbour was our favourite, prices locally are really reasonable.

I would not recommend if your preference is 5 star as this falls very short, but if you want a reasonable family holiday on a budget then this will do the job.

Im not saying this is the worst hotel I have stayed at but it does fall short of our preference, the pictures did a lot of heavy lifting and being newly opened the reviews where limited.