Name: Stella Palace Aqua Park Resort
Price range: from €644.98pp (7 nights includes flights and transfers)

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Not a 5 star, iv given it a 3 because that’s what we felt it was and have been to better 4 stars.

The hotel itself has the attention to be a 5 star but most staff need changing, they are rude, abrupt and hostile, even on reception! Only a couple of barmen were professional and polite, the staff in the main restaurant were awful, don’t wait for you to pass, barge into you and the time you have to wait for your drink to come is unacceptable, we had almost finished! We gave up in the end and insisted on going to the drinks area and get our own, much faster! 

Housekeeping was also poor and they done the basic that they can, I say basic but sometimes the bins weren’t even changed.  This hotel has the most basic housekeeping iv ever experienced and feel we would not been better off self catering, they made the bed and changed the towels.

The food is average, they don’t even have a fish and meat chef that cooks to order! We got reservations for all the restaurants luckily but they were hit and miss only liking 3 out of the 6. Enzo, Almyra and Abrazo.

Our room was nice as it should be but the smell of drains prevented us using one bathroom and toilet and we had to keep those doors shut.  I did inform reception of that problem but it wasn’t addressed.

Some of the waterpark staff are rude and contradicting, only some stick to “the rules” that appear to be made up as they go along, and WARNING, although my son is nearly 140cm tall there’s a few things he couldn’t go on, even with an adult! And my other son who is a centre metre off 120 couldn’t go on many at all, again not even with an adult! A lot of parents had issues with this as nothing prewarns nor is it addressed on their website! For a lot of families this is a main factor when booking their holiday.

We believe this hotel has plenty of great reviews because if you go to book a year ahead their are plenty of room options, around 17 I believe ranging from £2000 to £7000, when we booked we only had one option which was around £5000.

So yes, if you book the budget room in the busier area of the hotel but still get the same use and facilities as those paying £7000 of course you are going to be happy and think it’s amazing.  

We however have learnt the hard way and wouldn’t return, also what hotel charges guests extra to use the hotel gym! Ridiculous and many things need addressing here.

If you do go be aware the hotel is very isolated and not much around, we took a taxi to aqua world in hersonnisos which was defiantly worth it, such a lovely run place and the animals are very well cared for, you get to interact with many and I lost my fear of snakes here, ended up hiking a huge yellow snake alone, when I came in I wouldn’t even go near it! This was a highlight of our trip and it was nice to get away from the hotel for the day.

Not a 5 star

We went in october and have to say its very average at best, food is repetitive and lack variety, drinks are very so so . water park is ok. The area itself needs some TLC at the very least. What I find unforgivable is things going missing from our room. My wifes clothes were taken from a cupboard and to be fair we probably wouldnt have noticed until we got home, but these were her going home clothes and then it hit us. We spoke to reception who said that they probably got mixed up with the laundry. Seems very unlikely due to the laundry being white and the clothes being black and red (and as said before they were in a cupboard). To make things clear I love the greek island for holidays and I normally never have anything bad to say about a holiday on one of them. Reception did give us a complimentary room for the rest of our last day which apparently we should be incredibly grateful for but really doesnt make up for us feeling completely violated, by someone going through our possessions, the only saving grace is that the guilty party didnt take more. Looking on social media its clear that this isnt an isolated incident though as some peoples trainers have gone missing, someone elses jacket, some head phones. A real real shame and the hotel management should be embarrassed

keep an eye on your possessions

This place was awesome! I loved how inclusive it was and it was really spacious. I had a sharing pool which I thought was incredible and the waterpark was really good! I've been here twice and probably won't come back but I think it's a must! The staff were amazing and I have one staff member in particular who worked in the food who was lovely, I may not remember her name (started with a k might have been Katrina) but she would always welcome us and she was lovely!

A must for families

Once again a lovely holiday at Bouganville playa. Laura & Suhaila continue to be professional in their positions, always a smiling friendly face. Nothing is too much for them, all staff continue to work very hard. One thing I feel is a let down is not having waiter service I felt this was a touch that made your evening, much more safer for the all.
Food is good but do miss the sardines at breakfast & lamb chops at lunchtime.
Animation team really good, rooms comfy

Doom table

We went here last October with my daughter and grandson. We stayed for a week but wish we could have stayed longer. We enjoyed every minute. My grandson was in his element with the waterslides. The Food was gorgeous and the ice-cream was the best I have tasted. The room was big and comfortable and the staff were so friendly. I especially enjoyed the cocktails. The entertainment was also good. Wanted to go back this year but the prices seem to have doubled so we'll have to go somewhere else 😞😞

Best hotel waterpark

Surrounded by beautifully landscaped gardens and palm trees, the elegant and modern Stella Palace is set on a private beach in the traditional village of Analipsis on the northern coast of the popular holiday island of Crete. The luxurious hotel offers stylish accommodation and features two gigantic lagoon-style swimming pools, a wide range of sports facilities and many entertainment options for children. The cosmopolitan town of Hersonissos with its famous nightlife can be reached within a short drive. An ideal hotel for couples and families with children for a beach holiday.

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Stella Palace Aqua Park Resort