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- Mitsis Royal Mare
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Mitsis Royal Mare
Greece, Europe
Anissaras
Royal Mare Thalasso & Spa Resort in Crete is a luxurious 5* resort sprawling over a large sea-side property with a breath-taking design of rooms and an amazing pool landscape. The hotel opened in 1997 on the Blue Flag awarded beach of Anissaras, in Hersonissos, Crete.
Royal Mare features 385 luxurious rooms, 7 restaurants and 4 bars spread throughout the resort, a state-of-the-art and multi-awarded Thalasso Centre that can offer 69 therapies in parallel, 29 secluded pools, as well as a variety of concierge & transfer services. Over 500 palm trees, large open-air areas, unique services and a wide selection of tastes, compose an amazing holiday scenery.
Facilities
- Sun loungers
- 24-hour front desk
- Currency exchange
- Tour desk
- Luggage storage
- Garden
- Terrace
- Bar
- Fitness centre
- 4 restaurants
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent5,533 reviews
Excellent
73%
Very Good
18%
Average
6%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Relaxing week with great food and accommodation
Really great all inclusive. Highlights for us were:
Clean comfortable quiet rooms. You’re not in a big block. Instead the accommodation is a series of smaller buildings so limited or no noise from passers by etc.
Food is excellent. Buffet is varied and you couldn’t get bored in a week. The à la carte restaurants are good. Not amazing. But very good. One criticism is that the wine choice is limited with food. However The Minos bar serves amazing cocktails.
Loads of pools. Our block had a private pool which we were not expecting. Reserved for about 15 rooms. It was totally deserted most of the time as people gravitate to the main pools. We loved it as it was very very quiet. And we were only 1 minute walk from the beach bar for drinks and food.
Only slight negative is the beach. Quite rocky and biggish waves. We found it a bit intimidating so mainly paddled and then went back to the pool. You need beach shoes for sure. But overall not an issue for us at all. Note that there are two shops on site and they sell beach shoes etc for reasonable price if you get caught out.
Staff were lovely. Attentive. Place is spotless. My wife had a spa treatment which she enjoyed. For the price point it is as good as anything we have tried before. Recommended.
Review by Connector34245807428 Fleet, United Kingdom
Ok alternative to Ikos
We usually go to Ikos and this was our first attempt at trying somewhere new and cheaper. Location great, 25 min taxi from Heraklion airport. Food was fine, but generally quite salty. €10 charge every time you order room service. Resort was big enough not to feel too busy even though it was peak August. However booking the à la cartes was impossible - do it as soon as possible unlike us (there’s an app). Clientele mostly from Russia, Germany and then UK. Quite a mix of people and very different from Ikos so be prepared to accept a variety of manners on display. Some serious sunbed hogging issues - you have to do the same for any chance at getting a sunbed - no one enforces the policy and whole sections are ‘taken’ with no one in the pool, for hours. Witnessed arguments about it between families, quite unpleasant. Be aware of being at the buffet queue and rude guests jumping in front or putting their plate over yours to get the eggs first. Strange behaviour, I can only assume it’s people who either haven’t been on holiday much or are just generally quite entitled. All our white swimwear had green stains from the pool, assume it’s over chlorinated or there’s copper in the water. Don’t bring light coloured swimwear! Decent shops on site for essentials and souvenirs.
Review by Husna C London, United Kingdom
Nice shoot
We did a nice shoot around the Mitsis Royal Mare hotel with Antonio. Result in some realy nice photo's.
Relaxing at Mitsis Royal Mare
We had a wonderful stay at Mitsis Royal Mare. The reception desk was efficient and professional. Konstantina, at the front desk, was sooo helpful in coordinating a room adjustment for us since I have mobility issues. In all our interactions with her, she was personable and easy to deal with. Other notable staff at reception were Manos N and Michael, who handled our luggage transfers in a timely and professional manner. Our flights had been delayed so when we arrived a day late at the resort, the concierge was able to find bookings for excursions we had missed as well as excursions with very limited availability. The restaurant staff were all welcoming and efficient. Elias in the main restaurant was so accommodating and fun to be around - he was quick to attend to our needs. Mohammed, a waiter in the Creperie and Allegro was pleasant to talk with aimed to please. And, last but not least, Christopher who bartends in the pool bar used his creativity to come up with unusual drinks! All in all, it was a great trip at a great resort😻
Review by Judith Z Tucson, Arizona
A mixed bag
Staff are lovely, friendly and very attentive. Particularly Hazel, at breakfast, could not fault her professional service. Did not like Aphrodite in the South American al A carte- she asked us to leave a review, but only if it was 5 stars, do not think that staff should pressure their guests in what to write especially not while they are trying to enjoy an evening meal. Food was lovely lots of choice at the buffet, beach bar was great although twice they lost our order (apparently a system error) and left us waiting a very long time. Al a carte was very difficult to secure a booking, when booking the holiday initially It would have been helpful to suggest booking in advance rather than when you arrive. The rooms left a lot to be desired, they were beautiful once upon a time, but are now outdated and very run down. We booked a double bungalow, which was basically a double room with an extra camp bed for our 10 year old. The pools were a problem, although relatively clean with lots of loungers the health and safety was shocking. It was like an ice rink round the outside of main pool 1, with one or two “wet floor” signs and a couple of haphazardly placed slip mats. Witnessed both adults and children slipping over and hurting themselves on multiple occasions. Nothing was done. My son cut his feet pretty badly on the stones that were in the bottom of the pool. The lifeguard cleaned him up and plastered his feet but the hotel didn’t seem remotely bothered,-‘d just said “does he need the hospital” when I enquired at concierge. No extra cleaning was witnessed although I may have just not seen. All in all a mixed experience, we left overall happy but there is certainly room for improvement.
