- Greece Holidays
- Crete
- Rimondi Grand Resort and Spa
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Rimondi Grand Resort and Spa
Greece, Europe
Crete
The 4.5-star Rimondi Grand Resort & Spa offers comfort and convenience whether you're on business or holiday in Crete Island. The hotel offers a wide range of amenities and perks to ensure you have a great time. Free Wi-Fi in all rooms, Wi-Fi in public areas, car park, room service, airport transfer are on the list of things guests can enjoy. Designed for comfort, selected guestrooms offer television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to ensure a restful night. Entertain the hotel's recreational facilities, including fitness center, sauna, outdoor pool, indoor pool, spa. Friendly staff, great facilities and close proximity to all that Crete Island has to offer are three great reasons you should stay at Rimondi Grand Resort & Spa.
Facilities
- Greece - Health First
- Fitness*
- Spa centre
- Beauty salon
- Hairdressing salon
- Spa treatments
- Massage
- Turkish bath (hamam)
- Hot tub*
- Steam bath
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,423 reviews
Excellent
50%
Very Good
16%
Average
14%
Poor
9%
Terrible
10%
Location
Cleanliness
Service
Value
Avoid unless you have car !!!!
I’m a 42 year old solo traveller who has visited quite a few places , this hotel drew me in with its front cover picture and depicting 5 star rating. Let’s address that, this hotel in my opinion is 4 star , the food is 3 -3.5 star at best , the food is ok but let’s not compare this to other 5 stars as there was a no competition here. Don’t take kids here unless your willing to hire a car and take them out , be under no illusion this hotel is miles from anything and there is not even a ping pong table in sight . The nearest beach that the shuttle bus takes you too is somewhere i never wish to return . (Be warned ) the area surrounding the hotel is not that one would expect when just taking a leisurely stroll down to the village , you would have to be so carful due to the drivers flying up and down , and there is nothing to see anyway . Closest place is Rethymnon town around 20 mins in a taxi approx 25 euros one way . Consider this if your not hiring a car . The tv in my room I would have be proud of in the early 1990s and my room was basic and tired with the cupboard smelling of a derelict house kind of smell that tainted the cloths I hung up in there . I visited a few places in my stay but nothing to make me ever want to go back.
Lesson learned .
Review by Daniel B Wales, United Kingdom
A poor experience apart from a few good points
I wanted to take the opportunity to write a review, as I have never previously felt the need to leave a TripAdvisor review. Unfortunately, I was disappointed by my experience at this hotel.
Having stayed in many hotels throughout Europe and beyond, I have never encountered the level of poor customer service that my friend and I experienced here. In particular, one member of the reception team came across as rude, unprofessional and lacking the most basic customer service and communication skills.
During our stay, we reported on two separate occasions a strong and unpleasant odour coming from the en-suite bathroom, possibly from the sink or toilet. On both occasions, we were assured that maintenance would attend to the issue. However, the smell remained extremely noticeable. To make the room more bearable, we removed the room key from the fob so that the air conditioning could remain on while we were out, helping to reduce the odour.
Upon checking out, we were reprimanded for doing this and told that we should not have removed the key from the fob. I explained that we had felt we had little alternative given the strength of the smell, which at times resembled a strong cabbage-like odour throughout the bedroom. I did not appreciate being spoken to in a condescending manner. At 43 years old, I certainly did not expect to be treated as though I had done something unreasonable when the issue stemmed from a problem that had been reported more than once and had not been resolved.
We were also concerned to witness a physical altercation between two men in the hotel bar. It was alarming to see such an incident occur, and we were surprised by the apparent lack of visible security measures such as CCTV monitoring or door staff. We were subsequently informed by other guests that similar incidents had occurred on previous occasions.
Overall, this was not the relaxing and enjoyable environment we had hoped for, and regrettably it is not a hotel to which I would return.
That said, I would like to acknowledge the excellent service provided by the bar staff throughout our stay. In particular, the friendly female member of staff working at the central bar, where guests collect their towels, was welcoming and helpful. Thank you to her and the wider bar team for their professionalism and friendliness.
Unfortunately, the positives were not enough to outweigh the negative aspects of our stay, and I would not choose to visit this hotel again.
Good but not 5*
We have recently got back from 5 nights at this hotel. We were greeted at reception(weirdly using a table and not the lovely reception desk) check in was easy and everything explained well. We then got a lift to our room (519) the room was expected. I loved our own pool. As we had a suite i would have expected bath robes! We went on an adventure to find bars, gym etc... a map would have been nice. Everything was spacious and plenty of seating around.
Hated the cats! Seemed like the hotel gave up with them! They are everywhere
We booked cleaning via the website and worked well
On our second night we had bad weather and it knocked out the WiFi, TV and aircon. The next day Everything came back apart from the aircon which we reported but never got fixed. If we we're there longer and if it was warmer I would have pusued this.
Food: breakfast standard and always something to eat. In other '5*' ive stayed in they've had an omelette station which would have been nice. Coffee machine wasn't nice for espresso so had to wait til 11am when the bar opened for a proper one which was much nicer.
Lunch: always a vat of bolognaise (which was still there at dinner) lovely slow cooked meats and salads etc
Dinner: kinda like lunch but a bit more meat on offer..lacks fresh veg
Lunch and dinner was repetitive. I would have struggled if we were there any longer
Desserts: for me wasn't great with very little on offer
Drinks: loved wine on tap and water fountains.
Bars: we only went to one and was lovely. The staff were all friendly. It wasn't a full hotel and I think peak time would be a bit manic for me.
It would be nice to have some non smoking outside areas.
I didnt mind no spirits until 7pm but can understand others wouldn't like this.
We used the bus to Rethmyno twice, 11 euros return and worked well for us.
We didnt use the bus for the beach.
This isnt a place for ravers, we deliberately picked it for peace and quiet. Its a shame the transfer took about an hr and 45mins to get there.
I would definitely: take cash for city tax and trips etc Take a reusable water bottle. Plenty of water stations around Take bite cream, I got 6 nasty ones!
For me this hotel is more 3/4 stars, there are too many niggles to get 5. It definitely has potential but need to pump a bit more money and effort into it.
Review by jacquig1986 Hove, United Kingdom
warning
Do Not Come Here
- location of the hotel isn’t the best considering it’s very far for Rethymno town and the beaches. Saying that there is a shuttle bus that the hotel provide for 9 euros each way or 11 euro for a return.
- Atmosphere was ok not much to do apart from sit in the bar areas or occasionally when there was nighttime entertainment on which was 2 times out the whole week we were there although it was stated nighttime entertainment daily,
- Room was ok not a 5 star type of room I would say more of a 3 ( I’ve had better at a 3 star) we payed for a double bed and was provided with 2 singles at different heights joint together by a bedsheet. Tv that was tiny and had 1 channel on it very old tv aswell.
- Had no issues with noise level we barkey heard anything from out room unless we were out on the balcony which faced bushes towards the walk way from reception down to the pools.
- Service from some members of staff was better than others. Reception staff were poor and lacked basic needs of customer service and in general just rude towards everyone. Bar staff was probably the best there was and some of the kitchen staff.
- Cleanliness was quite poor , sticky tables all the time alongside rooms not being generally cleaned properly, pools were also quite dirty. Alongside glasses and cups being the worse of it all.
- Value personally not worth what we paid
Be aware that although it is an open buffet you will find dead insects inside of the food
Another few things that came to our concern was the fact that they advertised nighttime entertainment daily but they don’t and when they do it’s just Greek singers and dancers for 2 hours there’s absolutely no child entertainment not anything to do for kids apart from the one wee pool. Cocktails are made from a machine and are served in tiny wee glasses. Also you have to pre book your cleaners 24 hours in advice to come clean your room and also get provided with 1 big towel and a hand towel each unless u pay €20 for rental towels. Bars didn’t have a menu apart from the cocktail menu and also only serve spirits , cocktails and local beer which is one draught called zorbas and anything in bottles or cans had to be payed for. Food was repetitive same things daily ie breakfast - sausages eggs bacon , serial toast - stale bread Lunch - chicken pork potatoes chips salad Dinner exact same selection as there was for lunch. Very little signs or what the food even is and very selective vegetarian/vegan options Snack bar is where we ate most although that was also reparative selection was pizza chips pasta and sandwiches Juice from restaurant and snack bar was okay. For all inclusive we felt this was a massive disappointment and could have received better quality at a 3 star hotel however saying that the views were great and plenty of seating area was great. We spent most of our time out in the town at the orange bar and buying alcohol and snacks from the shop inside of the hotel just to make our stay more enjoyable.
Worst place I’ve ever visited
Extremely disappointing stay. We experienced issues with rats, mould, damp, concerns about food hygiene and a flooded gym, which significantly affected our entire holiday. We also faced unexpected extra charges despite booking all-inclusive. We raised our concerns, but the experience fell far below what we expected from a hotel advertised as five-star. We even became ill during our stay. Overall, a thoroughly disappointing experience that ruined our enjoyment of the holiday. I would not return or recommend this hotel.
Review by 257janet257 London, United Kingdom
