Iberostar Waves Creta Panorama and Mare

My family and I have been to this hotel a few times over the years but havent visited for 6 years. We got back last week. The updates in the hotel were amazing on the whole and the place certainly looked more swanky than before. Sadly the bed upgrades (large mattress) caused real problems for my disabled dad on arrival, which was a real shame and unexpected. Theodore the bell boy came to our rescue and god love that young man. He stayed with us and at the early hours of the morning helped me to re arrange my dads room to utilise the pull out sofa so he could transition from his chair. His service was above and beyond and we were so greateful for his 'can do' attitude and problem solving approach to everything with a smile on his face. Given he was the first person we met on arrival he certainly set a wonderful tone and our kids shouted his name every time we saw him driving around. Of course, a large part of our return was the lovely Macaroni Tony. Having met him 6 years ago and enjoyed every return to the hotel it was like being met by a family member with a warm embrace and a genuine interest in how life was going for us all. His genuiness is authentic and electric he is not only hilarious to talk to and watch on stage but he genuinely cares. People stop him all over the hotel and you can see he remembers names of those he interacts with and cares how people are. We also enjoyed meeting some of the new entertainment staff like Bobby, Stacey and Anna. All of them energetic, encouraging engagement in activities. Stacey was a warm smile on an already hot day always stopped to chat to my family by the pool as she went past. Returning to this hotel was ob the whole lovely and seeing the old faces of famaliar (and new) people with the same wonderful attitude was just perfect.

There were certainly some downsides and things to improve on. Reception staff claimed we hadnt paid full tax on arrival until bank statements proved otherwise making an already sad check out an angry and frustrating one. Despite the difficulties with my dads bed situation we were not offered any compensation. We asked for a late check out for 1 room for 12 of us to use which we were additionally charged for. Access was not given until 2pm and we had to be out by 6pm (90 euros) quickest shower and dress set up ever....stressful. Cleaners were angry at us with the situation and yelled at us when dropping bags in the room. The swim up pool bar staff may need a little pick me up they seemed very unhappy to be at work. Essentially made us feel guilty asking for a drink like we were putting them out. We often were given the wrong drinks and ended up using the restaurant and italian bars instead for ease, much friendlier in there.

This hotel is lovley the views are stunning staff are amazing they were so professional . The restaurant food is gorgeous make sure you book it’s worth it .