The Royal Senses Resort and Spa

Lovely hotel, amazing staff, food was excellent. It has everything you need really, not overcrowded, stunning views and wonderful weather! The staff were brilliant and looked after us completely. Made my family feel very welcome and we had a wonderful holiday.

We booked what was marketed as a premium stay at the Royal Senses, but from check-in onwards it fell short. We arrived late, there was no food available, and the check-in was very poor. We weren’t given any proper overview of the hotel or where anything was. When we got to the room, the only refreshment was some warm fruit. Not exactly welcoming after travelling so late. The room itself had several issues: broken curtain rail, TV problems, shower controls & light switches installed backwards, noisy appliances, and the third bed was just a sofa with a bed sheet. All storage was jammed with spare cushions from the sofa, so we had barely any storage for three people. We reported everything straight away, but had to chase repeatedly. Communication at reception was difficult at times, which just added to the frustration. When we finally spoke to guest relations after days of waiting, the- only thing they offered was a bottle of wine, and when we said, we don’t drink alcohol, they suggested juice instead. That was really not an adequate response. Housekeeping and breakfast staff were excellent, but the overall room standard and how our complaints were handled just didn’t match the premium positioning at all. There is a single funicular/lift for the entire hotel as its built on a hill and its a single point of frustration for everyone. Two stars because of the staff who tried, but overall a real disappointment.