Vasia Resort and Spa

Although we are still staying at Vasia Resort & Spa, we already felt that the incredible staff deserved these kind words.

We have stayed at many hotels over the years, but we have never experienced service like this before. Every single member of the team genuinely goes above and beyond to make sure guests have the best possible holiday. You don't just feel like another guest – you feel genuinely welcomed, appreciated and cared for.

A very special thank you to Sherilyn at the pool bar. She is one of the kindest people we have ever met. Always smiling, attentive and full of positive energy, she makes every visit to the bar a pleasure.

Another huge thank you to John at the seaside restaurant. He is incredibly funny, warm and friendly, and he made us smile every single time we saw him. His personality and hospitality made every meal even more enjoyable.

We would also like to mention Richi, who takes care of the pool towels. He puts so much effort into his work and is always helpful, cheerful and welcoming. It's clear that he genuinely cares about every guest's experience.

At the Italian restaurant, Julian impressed us with his professionalism. He is attentive, knowledgeable and delivers outstanding service with genuine kindness.

And finally, thank you to Christina, the yoga instructor, who is such a lovely person. Her classes are relaxing, welcoming and filled with positive energy.

The people are what make Vasia Resort & Spa truly special. Every member of staff works incredibly hard, and together they create an atmosphere that is warm, personal and unforgettable.

To the entire team: thank you for everything you do. You have set a new standard for what exceptional hospitality looks like, and we are already certain that this has been one of the best hotel experiences we have ever had. We are looking forward to enjoying the rest of our stay, and we sincerely hope to return one day.

We booked this hotel while it was still being renovated, so all we had to go on were the CGI images. After reading some of the negative reviews that were posted shortly after the hotel reopened, we have to admit we were feeling a little nervous.

Before travelling, we emailed the hotel to share our concerns. They replied almost immediately, reassuring us that everything would be completed before our arrival, and that personal response really put our minds at ease.

I’m so glad we trusted them because from the moment we arrived until the day we left, we had an absolutely fantastic holiday. This is a genuine 5-star hotel, and we couldn’t have asked for more.

Our family room was incredible. It was spread over two floors, giving us all plenty of space. Upstairs, our two teenage daughters had a huge bedroom with their own bathroom, TV and balcony. Downstairs, my husband and I had a massive, comfortable bed, with an extra bed for our 6-year-old son, our own bathroom, patio and private pool – which was definitely one of the highlights of the holiday! The room also included a Nespresso machine, TV, robes and slippers, and a mini fridge that was refilled daily with bottled water. The air conditioning worked brilliantly, which was such a welcome relief after long days in the sun.

The food and drinks were exceptional. Breakfast offered a huge variety, but the freshly baked pistachio-filled croissants deserve a special mention – they were absolutely delicious! The pool bar served fantastic lunches with plenty of choice, including gyros, burgers, souvlaki, salads and nachos, all freshly prepared and really good quality.

The drinks selection was equally impressive. There was everything from cocktails to smoothies, milkshakes and soft drinks. My personal favourites were the strawberry daiquiris – they were perfect!

The pools were lovely and ideal for families. They weren’t too deep, so our son happily spent hours playing in the water. The sunbeds were some of the most comfortable we’ve used, and pool towels were provided and could be exchanged throughout the day whenever needed.

There are three à la carte restaurants, and every one of them was excellent. The Italian was fantastic, the open-fire grill restaurant was superb, and the Cretan restaurant was simply beautiful. It’s located right on the seafront, so you can enjoy incredible sunset views while eating delicious food. The seafood there was outstanding. Next door is the seafront bar, which became one of our favourite places to relax with a drink while watching the sun go down.

We also visited the restaurant at the sister hotel up the road on our final evening, and it was the perfect way to end our holiday. It felt really special.

The staff deserve enormous credit. Every single member of the team worked incredibly hard and always had a smile on their face. A special thank you to Julian, who became our new friend during the holiday, and to everyone working at the pool bar. They work so hard.

The location is another huge plus. It’s just a short walk into a beautiful little fishing village with lovely shops, bars and restaurants. We loved wandering there in the evenings, watching the sunset before seeing the fishing boats bobbing on the sea. It was really peaceful.

The only very slight downside is that the hotel doesn’t have its own sandy beach. However, they provide a shuttle bus to a beach around 20 minutes away, and if you prefer, you can swim in the sea by the harbour in the village.

We honestly had the best family holiday, and we’ll definitely be returning. If you’re hesitating because of some of the early reviews after the reopening, don’t be. Our experience was fab, and we wouldn’t hesitate to recommend this hotel to anyone looking for a relaxing family holiday.