Ikos Olivia

Our 3rd family holiday at Ikos Olivia, the best so far! Exceptional service throughout our whole stay. Outstanding restaurants, pool service, amazing children's facilities. The staff are a credit to the hotel they make your holiday even more memorable. Special mention to Mariel in Provence my two boys were so pleased to see her again, such a wonderful lady. Alex in Ouzo excellent breakfast service, remembered our order every morning. Eleni and the deluxe team at the deluxe desk, nothing was too much trouble. Thanos and the team at the deluxe pool work so hard. Athina for making sure everything was just perfect. Once again a fantastic Ikos holiday. Would highly recommend if you are looking for a luxury family stress free holiday. Already counting down until our next Ikos break!

We have just returned from another stay at Ikos Olivia and, overall, we had a wonderful holiday. This is still a resort we would happily recommend, and we made some fantastic memories together as a family.

Our standout restaurant was Provence. We were so pleased to see Mariel was still there. Her service is genuinely second to none. She remembered our names, our room number, our drinks and even our preferences. Nothing was ever too much trouble, and she made every visit feel so personal. She is one of the main reasons we love Provence. Robert, Konstantinos, Natalia, Filippo and Christos were equally fantastic, providing warm, attentive service every time we visited.

Carlos also deserves special recognition. Around the pool, he had a real talent for guest relations and always made guests feel welcome. It was always a pleasure to chat with him and he was very efficient with getting our drinks to us.

The Kids Club was another highlight. Our daughter is disabled, and the team took the time to read her EHC plan before she attended. They made sure everything was as accessible as possible and were incredibly flexible in meeting her individual needs, allowing her to be included and enjoy the activities. Their care and understanding meant a great deal to us.

I also want to thank Anna. Before travelling, my husband contacted the hotel to explain our daughter’s needs and ask whether any adjustments might be possible. Unfortunately, on this occasion, the accommodation wasn’t able to meet those needs in the way it had during our previous visit. This isn’t a criticism of the staff, who were kind, compassionate and did everything they could within the options available. Anna regularly checked in with us and arranged adjustments to our room that made a real difference. We were very grateful for her empathy and support. She also made contact upon our return and spoke to us about our experience promising to keep in touch should we wish to book again.

I do hope Ikos as a brand continues to think about accessibility. We feel incredibly fortunate to be able to give our daughter experiences like this, and we don’t take that privilege for granted. However, our home environment is better adapted to meet her needs than our holiday accommodation, and we all ended up with very little sleep. We would love to see Ikos invest in more autism-friendly rooms and accommodations so that more disabled families can enjoy the resort as comfortably as possible.

There were a couple of other small areas that could be improved. The minibar service was inconsistent, as we had to request fresh glassware and our preferred drinks almost every day, and they often arrived after we had already left the room. The splash pool was also out of service for several days during our stay, which was disappointing.

On a positive note, the spa treatments were excellent, and when I needed to visit the doctor, they were incredibly helpful and reassuring.

Overall, we had a lovely holiday. The exceptional staff are what make this resort so special, and we would like to thank everyone who helped make our stay such a memorable one.