Lagas Aegean Village

We booked a 6-night stay, but we checked out after the very first night because the experience was simply unacceptable. We have already reported the property to Booking.com and submitted a formal complaint to the Greek Ministry of Tourism.

Although the hotel’s location is beautiful, the management completely ruins the experience.

1. Extremely rude and disrespectful staff

From the moment we arrived, there was no sense of hospitality. The reception staff were cold, unfriendly, and seemed annoyed whenever we asked for anything. Instead of trying to solve problems, they made us feel like we were bothering them.

2. Humiliating treatment over the restaurant dress code

Our reservation included dinner. The hotel has a strict policy requiring men to wear long trousers in the restaurant. While we don’t necessarily agree with such a rule at a holiday resort, we decided to respect it since we were traveling with two families and children.

The hotel provided two pairs of trousers, but one pair clearly did not fit my friend. We politely explained the situation and simply asked if they could make an exception for that evening.

Instead, one of the hotel managers came over with an incredibly rude attitude. She insisted that the trousers fit, saying, “Look, they fit you,” while physically grabbing and touching my friend in front of other guests. Her body language, tone of voice, and behavior were completely unprofessional and disrespectful.

Another manager arrived shortly afterward, but rather than listening or trying to resolve the issue, he became even more dismissive and confrontational. It was obvious that customer satisfaction meant nothing to them.

3. Treated like prisoners, not paying guests

We paid for a relaxing holiday, yet we were treated as if we were in some kind of detention facility.

Our wives and children entered the restaurant while we stayed outside trying to resolve the trouser issue. At the entrance, staff even confiscated our half-full bottles of water, only to sell 1.5-liter bottles inside at an outrageously inflated price.

I’ve stayed in many hotels around the world, but I’ve never experienced anything like this.

4. Dirty rooms

The room was far from clean. There was a strong unpleasant smell, and when I accidentally dropped my room key and looked under the bed, I found dust and spider webs everywhere. That alone tells you how thoroughly the rooms are cleaned.

5. Not even complimentary drinking water

There wasn’t even a bottle of drinking water in the room. If you wanted water, you had to call a shuttle and go down to the market to buy it yourself. For a hotel claiming to offer a quality holiday experience, this is simply unacceptable.

Final thoughts

The location is the only positive thing about this hotel. Everything else—from the management’s attitude to the customer service, cleanliness, and overall hospitality—was a huge disappointment.

Throughout our stay, we felt as though the hotel was doing us a favor by allowing us to be there, rather than treating us as paying guests.

We left after one night despite having paid for six.

Pros:

Location: Just 10–15 minutes from the airport. Around a 20-minute walk to Kardamena, with plenty of shops, bars and restaurants. The hotel has its own beach across the road, and the Aquatica Water Park is only a 3-minute taxi ride away. Food: Excellent variety with fresh bread, salads, fruit and plenty of choice at every meal. Pool: Large pool with plenty of sunbeds available throughout the day. Rooms: Spacious, clean and some have fantastic views of the sea. Rooms include a kettle and cups, but bring your own tea, coffee as they are not supplied. Hotel layout: As the hotel is built on a hillside, a free minibus runs day and night to take guests to their rooms if needed. Staff: Waiting staff were friendly and welcoming, especially the minibus drivers.

Cons:

Reception staff: Could come across as abrupt and unfriendly, although any issues we had were resolved quickly. Evening dress code: Men must wear long trousers for dinner, even in very hot weather, and entry is refused otherwise!! Drinks: Bottled water at dinner costs €3, while the same bottles can be bought in town much cheaper. Outside drinks aren't allowed in the restaurant. Beach: Although it's the hotel's private beach, sunbeds cost €4.50 each per day. Pool- When windy they collapse all the umbrellas, so nowhere shaded to sit.

Top Tips:

Buy snacks, drinks and essentials in Kardamena, as the hotel shop is much more expensive. Avoid keeping food in your room, as we experienced an ant problem. If possible, request a room lower down the hill. We were in the 400 block, which was manageable on foot, but higher rooms rely more on the minibus. Bring towel clips—Kos is often windy. We arrived at night and missed the evening meal and weren't even provided with bottles of water when we arrived so be prepared if you have a late flight.

Overall: We had a lovely holiday with just a few minor inconveniences that didn't spoil our stay but we wouldn't be in a rush to go back.

Booked through TUI and stayed a week at Lagas Aegean Village, Kos. Unfortunately can’t recommend it. Our room wasn’t cleaned the entire week - no fresh sheets, no toilet roll (had to get our own from reception toilets), no toiletries replenished. On departure day the cleaner was sat outside our door from 11am despite 12pm check-out. The worst part: my nephew was locked out of his room after maintenance fixed his AC and forgot to switch the electricity back on. He waited over an hour to get back in (reception sent someone to the wrong room first), missed his dinner slot as a result, and staff then refused to let him eat a plate of food outside once the dinner service had closed - because he was wearing shorts! He has allergies, which made this stressful, and management were dismissive when we raised it. Eventually got him a sandwich. Other issues: gym shut at 5pm, pool shut at 6pm, parasols banned whenever it was windy when other hotels all had theirs up (no shade anywhere), slow pool bar service, tables cleared while we were still eating, and generally unfriendly staff. A lot of small failures that added up to a really disappointing stay. Wouldn’t return.