Mitsis Summer Palace

We stayed here after it was recommended by a friend who absolutely raves about how good this hotel is. First of all, I would like to say that the hotel itself is absolutely stunning, and overall, we had a lovely holiday. The rooms are spotless, modern and very comfortable, and we really couldn’t fault them.

The only real fault we experienced was with the food. Unfortunately, I did not feel that the buffet food was of a 5-star standard. As you can only book each of the restaurants once during your stay, we had to eat at the buffet on several occasions. In the evenings, the buffet was table service, which personally wasn’t something I enjoyed, as I would have preferred the freedom and choice of a traditional buffet.

As for the food itself, some of the dishes were really nice, while others were quite disappointing, and this was the case for both breakfast and dinner. I can’t comment too much on lunch, as we tended to go to either the Gyros Bar, which was delicious, or the snack bar, which was also very nice. The only downside to the snack bar was that the wait could be quite long, as there appeared to be only one chef working at a time.

We also tried the à la carte restaurants. We really enjoyed the Mediterranean restaurant and were actually gutted that we could only visit it once during our 7-night stay. We would have happily gone back there again if we had been able to. Unfortunately, the Asian restaurant was a bit of a let-down for us, and while the BBQ restaurant was fine, there were some issues with the food. The slate the food was served on simply wasn’t hot enough, so our chicken wasn’t cooking properly and we ended up having to leave it.

Another area that we felt could be improved was the service. We found the service to be quite slow across all of the restaurants. This was particularly surprising as we visited in May, which we understood to be outside of the busiest season. At times, the waiting around did take away from the overall dining experience.

The bars, on the other hand, were great and offered a lovely selection of drinks. However, I did find it quite strange and slightly disappointing that the different bars around the hotel all had different drinks menus. It would have been much better to have a consistent selection available across all of the bars, rather than having to visit a particular bar for a specific drink.

The main bar in the lobby was also quite disappointing in comparison to the rest of the hotel. The hotel itself is stunning, but the lobby bar felt very dated and, in my opinion, didn’t really reflect the overall standard and appearance of the rest of the resort. I think this area could definitely benefit from being updated.

The pools were another small disappointment for us, as they were all very cold during our stay. This may not bother everyone, but for some guests it could be inconvenient, particularly at that time of year when the sea is also quite cold. We found ourselves not using the pools as much as we would have liked because of the temperature.

On the positive side, the sun loungers were extremely comfortable, and there were fresh towels available every day, which was a great touch and made relaxing around the pool very enjoyable when the weather was warm.

Overall, despite the points mentioned above, we had a lovely holiday. The hotel is beautiful, the rooms are excellent, and there are many things we really enjoyed about our stay. We just felt that some areas, particularly the food, restaurant service, lobby bar and pool temperatures, didn’t quite live up to the 5-star standard we were expecting.

Would we return? I’m not sure. We enjoyed our stay, but after hearing such positive things about some of the other Mitsis hotels, I think we would probably choose to try another Mitsis property next time to see if it offers the experience we were hoping for. That said, I would still recommend this hotel, particularly for its beautiful surroundings, excellent rooms and overall appearance. With a few improvements, I think it could be an exceptional resort.

We stayed at Mitsis Summer Palace and unfortunately came away extremely disappointed with our experience. For a hotel marketed at this level, the service and management fell far below what we expected.

Our experience started with a very rushed check-in where everything was explained so quickly that we barely understood how the hotel worked or what facilities were available to us.

The biggest concern, however, was housekeeping and the privacy/security of our room. On one occasion, our room was left completely open and unattended by housekeeping while our belongings were inside. When I returned to the room, the member of staff seemed surprised to see me and communication was extremely poor. On a separate occasion, cleaning staff actually entered our room while my partner was in the shower. After the previous incident, this made us feel particularly uncomfortable about our privacy and security.

Room service was another disappointment. We waited around an hour and a half for our food and had to call reception several times. The €10 service charge was eventually waived, but when the food arrived the member of staff openly told us he was the only person working on service and was exhausted. When I went to deal with the bill, he pushed my hand away and told me, "No, you're the girl, the man needs to pay." I found this completely inappropriate.

Unfortunately, the issues continued in the main restaurant. I found a hair in my meal and, rather than simply replacing it with a freshly prepared meal, staff appeared to try to return the same meal to me. We then witnessed a similar situation involving another guest, which was concerning.

During our stay, two different members of staff also spoke to us about how exhausted they were from working 12-hour shifts. I actually felt sorry for the employees. Many of them seemed incredibly overworked, and this feels much more like a management/staffing problem than an issue with individual members of staff. Guests shouldn't be hearing repeatedly about how exhausted employees are while they're trying to enjoy their holiday.

We raised our concerns with the Assistant Manager during the holiday because we genuinely wanted to give the hotel an opportunity to improve the remainder of our stay. Unfortunately, we didn't feel anything meaningful was done. He said and I quote 'I promise next time you come to our resort it will be better' I replied 'Nothing personal but we won't be coming back to this resort again'

That's ultimately what disappointed us most. Any hotel can have an occasional problem, and we would never leave a negative review because of one mistake. But this wasn't one isolated incident. We experienced problems with housekeeping, room security, privacy, room service, food hygiene, staff conduct and management's handling of our concerns.

There are some lovely aspects to the resort, and there were members of staff who were clearly trying incredibly hard despite appearing stretched very thin. Unfortunately, the overall level of service simply did not match what we expected from a 5-star Mitsis resort or what we paid for the holiday.

We really wanted to love our stay, which makes it even more disappointing that we left feeling this way.

Sent over a complaint to TUI and this was the response also!

'Here at TUI, we're always keen to hear about our customers holiday experience, so thank you for contacting us with your complaint submitted on 08-08-2026. We've investigated and reviewed each of your individual complaint topics and have provided our comments below.

Accommodation & Destination/Hotel/Reception staff We’re sorry you had issues with the Reception staff at your hotel. We always aim to treat our customers with care and respect and should be able to assist you with issues faced on your holiday and apologise that we missed the mark this time.

Thank you for raising this - I have passed your feedback on to our Overseas Team to help us improve.

Thank you for contacting us, for further help or support please download / visit our App or visit the Frequently Asked Questions on our website.

Kind regards, TUI Customer Services'

Hotel and TUI are pretty atrocious if you ask me.