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- Neptune Luxury Resort
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Neptune Luxury Resort
Greece, Europe
Mastichari
Built in the island architecture style, the resort, which is situated next to the beach, comprises of a main building and several bungalows. Facilities of the hotel include an impressive lobby with a reception, lifts and an internet corner. Free Wi-Fi is available all over the resort as well as a great variety of sports facilities. In addition, the hotel offers room service, a hairdresser, jeweller, mini market and a small boutique. There are also 7 bars and 3 à la carte restaurants. Medical services are available on request. Younger guests may let some steam off in the children's playground.
Facilities
- Darts
- Badminton*
- Tennis*
- Billiards*
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath*
- Sauna*
- TV lounge
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent916 reviews
Excellent
70%
Very Good
20%
Average
6%
Poor
3%
Terrible
1%
Location
Cleanliness
Service
Value
It Is Not Getting Better
I have stayed at this hotel around six times. I have also tried several other hotels on Kos, and I can confirm that Neptune is probably one of the best hotels on the island.
We stay there not necessarily because it is perfect, but mostly because it offers around 80% - 90% of what we need, and it is simply nice to return to the same familiar place. However, the problem is that every time we come back, more things seem to get worse, while very few things improve.
Why We Still Like It
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Good pools. I especially like the indoor pool, which is usually empty. There are no balls flying around, so you can give swimming lessons there and actually enjoy swimming.
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Large and diverse grounds. Since there is not much to do outside the hotel, it is nice to be able to take a pleasant walk within the hotel grounds.
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A good variety of restaurants.
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It is quiet. There is no loud open-air disco late in the evening. The only exception is the Greek Night concert on Thursdays.
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No all-inclusive option with unlimited free alcohol. People who are looking for that usually stay somewhere else, which contributes to a better overall quality of guests.
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The excellent Tam Tam Café is only a short walk away along the beach. I am not even sure what I like more: the hotel itself or that café. 😊
The Negative Side
The general problem is that Neptune used to be a very cosy hotel mainly targeting Swiss and German guests. Now it is trying, rather unsuccessfully, to become a global resort.
Several years ago, the hotel replaced the old ice-cream stand with a new one that probably looks better in marketing photos but serves unattractive, extremely sugary ice cream. It only opens at 12:30 and stays open until late in the evening. Why? I want to be able to buy ice cream at 11:00. Lunch service in the restaurants also starts at 12:30. It is unclear how they arrived at such an inconvenient starting time.
As mentioned in other reviews, the beaches are not suitable for small children. The small sandy beach that is still available was also full of sharp stones in the water. Somehow, the beaches at the nearby TUI Magic Life and Horizon hotels do not seem to have the same problems. Perhaps instead of investing money in rebuilding the reception area for better marketing photos, more money should be spent on improving the beach.
Sunbed reservations are no longer controlled. Instead, the hotel has simply added more sunbeds, placing them so close together that guests practically have to breathe on each other.
The children’s entertainment, especially the mini disco, has become terrible. Six years ago, it was a fantastic experience. Now the hotel has apparently decided to hire some international entertainment teams. Even though around 90% of the guests are German-speaking, they have replaced German songs with English ones and hired some rather low-quality entertainers.
If the hotel wants to target British customers, it will need to offer unlimited cheap whisky and low-quality food. However, it will then lose many of its existing German-speaking regular guests.
The overall quality of the guests also seemed lower this year. There were far fewer visitors from Switzerland than in previous years. This may be because, for the prices Neptune charges, families can find better alternatives elsewhere.
Despite all these criticisms, I still give Neptune five stars. I believe this is a fair rating when compared with other hotels and the general level of service in Greece. If the same hotel were located in the United States or the Caribbean, I would probably give it four stars, or perhaps even three.
Review by Viacheslav197411 Bern, Switzerland
Nice hotel , Lots of sunbeds and activiteit
Nice hotel ! Clean, a lot of sunbeds, nice restaurants . Paying extra for a seaview is not a garantied seaview ( picture from terras)
My stay at Neptune Luxury Resort Kos, was above my expectations!
An outstanding resort. It has everything you can ask for. Professionalism, excellent services, variety of dining options (breakfast, lunch, dinner), all the areas were very clean, amazing olympic pool, quiet, an exclusive atmosphere and last but not least wonderful melodies from the piano that travel your senses!!!
Luxurious Resort which earns it’s titles
The Neptune Luxury Resort makes its name an expectation, the hotel staff makes sure to meet.
Starting with luggage pickup on arrival and departure over friendly staff everywhere you go to going the extra mile for services I wouldn’t have expected to be offered proactively.
The private beach has been kept very clean. The staff has been working tirelessly in the hot sun, trying to fight the algae which got swept up from the ocean.
Aside from the buffet you can enjoy four different restaurants with different kinds of cuisine (Asian, Italian, Greek and American). You even benefit from a 50% discount in the evening for >90% of the menu in the restaurants when booking half board.
The pools are being kept clean and there even is an adults only pool for maximum peace.
The resort offers pretty much anything you can ask for. We didn’t have to leave the resort aside from exploring the island.
The theatre also was fantastic and the artist crew very good at their craft.
The only let down is the spa and sauna area, which did not meet my expectations and are way too expensive for the offering. Only good if you book a massage since you‘ll get access to the sauna on the same day as your massage.
Though the rest of the trip certainly is making up for it.
I would definitely recommend the hotel and will return for another trip.
Genuine 5 star experience in Greece, looking for this season already
We stayed at Neptune Luxury Resort at the end of August with my husband and daughter, for five days (realistically about 3 full days since we arrived late and left early). We booked cautiously, because in Greece “stars” can be misleading, but in our opinion, this was a real five-star experience, and worth the money.
The resort is long and narrow but extremely well maintained. Huge credit to the gardeners, who managed to create something almost impossible, with lush gardens and thyme-covered walls buzzing with bees. You do walk a lot, which matters in high heat with small kids, but thanks to the resort being spread out, pools and beach beds never felt overcrowded and you could always find a place.
The area is quite windy and the sea is often wavy. I personally loved this because I could enjoy waves while staying in standing-deep water, but it is something to know in advance. One of the beaches has white sand, perfect for children, and lots of shells to find. Together with the great kids’ water park, there is no chance of kids being bored.
The baby and kids water area looks exactly like in the photos. There is also a shaded outdoor area and an indoor play space, which is great when kids get overheated.
Breakfast was incredible and easily the biggest pleasant surprise. The choice is huge, and the dining area never feels crowded. Everything is spread out so lines are minimal. The quality is excellent: fresh bakery every day, desserts made fresh, eggs prepared how you want them, vegetarian and fish options, many kinds of yogurt, granola, fruit, pancakes, sweet and savory pastries.
For the rest of the meals we went to the resort restaurants and were pleasantly surprised by the quality. We are quite demanding when it comes to food, and it was excellent. I especially loved the pumpkin ravioli in the Italian restaurant.
The staff were wonderful. Everyone greeted us everywhere we went and any accommodation for our child was never a problem.
Special mention goes to the big turtle mascot. Our daughter loved it and the endless high-fives, and we really appreciated this employee's patience.
We loved our stay so much that we already booked our 2026 stay, this time for a full week and trying out the half board, as the food was so great.
Review by 657baraj South Moravian Region, Czech Republic
