Amada Colossos Resort

Unfortunately, the lobby bar was a major let-down. I would strongly recommend that the bar manager undertakes some customer service training. He was consistently rude and dismissive towards guests, which was particularly disappointing for a 5-star hotel. The service was also extremely slow, with waits of 45+ minutes to be served. When we tried to raise this with the bar or simply order directly at the bar due to the long wait, we were told to go back and sit down. This was highly frustrating, especially when staying at an all-inclusive hotel. It certainly gave the impression that limiting service may be a way of restricting how much guests drink and therefore reducing costs.

The quality of the alcohol itself was also not particularly good, and certain drinks came with an additional charge, which was disappointing for a 5-star all-inclusive hotel.

The sunbed situation was another let-down. You needed to be there before 7am to secure a sunbed, and even then, other guests would try to take your loungers during the day or place themselves and additional beds in the walkways, making the area feel very overcrowded.

Overall, while the food was good and the other bars provided much better service, the experience at the lobby bar and the ongoing sunbed situation ruined our stay.

Would consider this more of a 4-star hotel

Overall, we had an enjoyable stay, but based on our experience, I would consider this more of a 4-star hotel rather than 5-star. There were some really good aspects, but also several areas where the service and facilities fell short of what I would expect from a 5-star all-inclusive.

The positives: The food was good overall, with the à la carte restaurants being particularly enjoyable. The pool bars were a highlight, with friendly staff and a relaxed atmosphere. The health bar was also lovely, particularly for the frozen yoghurt and smoothies. The staff there were very friendly and enthusiastic about getting guests to try different drinks.

The negatives: The sunbed situation was one of the biggest frustrations. You had to get up early to secure a good spot, and even then, we had people trying to take our sunbeds at around 9am. On multiple occasions, people who did not get up early for beds, brought additional beds over from the beach and placed them directly on top of/next to ours, leaving us with barely any space.

The service at the lobby bar was also disappointing. Waiting 45+ minutes to be served is unreasonable when staying all-inclusive. Unfortunately, we also found the bar manager to be rude and dismissive. When we tried to order directly at the bar due to the slow service, we were told to go back and sit down. The quality of the alcohol was also not particularly impressive, and we were told we would have to pay extra for a Pornstar Martini. Also if you asked for a bottle of water at the bar they charged €4.00.

Housekeeping was another area that could have been better. The beds were made each day and water was replenished, but mugs were not consistently cleaned, shower gel was not topped up without us asking, and the balcony was not cleaned properly.

We also found the adults-only pool frustrating, as children were regularly using this area despite it being designated as adults-only.

Finally, the waterpark was disappointing as the slides are operated one at a time rather than all being open simultaneously, which meant there was often quite a wait and you couldn’t make full use of the waterpark.

Overall, there were definitely positives to the hotel, particularly the food, pool bars and some of the staff, but the service inconsistencies and some of the facilities meant that, for us, it didn’t quite live up to the 5-star standard we were expecting.