Pegasos Deluxe Beach Hotel

Great animation people. Great hotel. Great attractions

Just back from a 10 night family holiday at Pegasos and whilst we enjoyed our holiday overall and tried to make the best of it, there were far too many negatives and we didn’t feel that we got value for the price we paid.

First of all, prior to arriving, I’d already read other reviews of guests being allocated a room which wasn’t what they had booked and sure enough, when we got to our room after arriving in the middle of the night (which although newly renovated), we found it was quite small for a family of 4 and it overlooked the road/carpark and next to what looked like treatment works and waste ground at the side of the hotel.

I immediately raised our concerns, but was told it was too late at night to change rooms and to speak to reception in the morning. When I did, I was informed that our room was in fact an ‘upgrade’ despite us paying extra for a sea view, which did not fill me with much confidence. We were told that we would have to spend a second night before we could be moved to a room with a sea view, which would have older and inferior decor. As a way of an apology, we were offered 2x 30 min spa sessions and extra à la carte bookings. I wasn’t really satisfied by this, but we just wanted to get on and try enjoy the rest of our holiday as best we could.

We were eventually moved after the 2 nights, but this issue definitely took the shine off the beginning of what was meant to be a relaxing family holiday. We couldn’t fully unpack until our 2nd day when we were eventually moved to the ‘new’ room with a sea view, which whilst clean, was a little outdated as was the corridor where the carpet had bleached stains all along it.

Also, whilst I was at reception at different times, I overheard three other separate guests also complaining that they had not been given a room with a sea view that they had booked. This is clearly an ongoing issue with this hotel and the management team really need to improve how they manage their bookings and/or system they use. I really hope that it simply is not a ploy to take more higher priced bookings knowing that they cannot be fully accomodated.

I must also mention that after the switch of rooms (where our luggage was moved for us), my wife realised that she had lost her mobile charging dock and when I asked the hotel, they said that there was no record of anyone seeing it. It had simply vanished !

The room service was also hit and miss. We found that we had a lot of sweets going missing which the cleaner must have been helping themselves to. So be careful what you leave out. Towels were usually changed, but not all surfaces were regularly cleaned. Our room had its shower in the bath which could be problematic for those less abled, but the drain in the bathroom floor also overflowed when we took showers.

We found that the food choice and quality of the buffet restaurant poor compared to other similar hotels. The area where the food was served is simply too small and at busier times it was a little chaotic. The food choice didn’t change much from one day to the next and some of the heated foods were not kept hot at all. The staff were always quick to clear the tables, but it’s a first come first serve when trying to grab a table to dine at. You also need to pay €2 per glass of fresh orange juice at breakfast which isn’t inclusive.

We tried both of the à la carte restaurants (Italian and Greek) and they they were ok, but nothing special. The Italian à la carte is simply a sectioned off area of the pool bar. Plus you had to pay for all drinks, including soft drinks, which I found bizarre for an all-inclusive hotel! What is that about!?

The snack bars during the day are freshly cooked pizzas, gyros and crepe/ice cream parlours. These were good but they often had long queues and waiting times and we felt sorry for the solo staff members managing each parlour every day, who were doing their best under difficult conditions. These guys need more help!

It was a similar story for the bars, which usually always had long queues during the day and night. The hotel must look at improving this during busy times. There were so many guests getting frustrated by the waiting times and many gave up but everyone knew it wasn’t the fault of the staff who were trying their best.

The evening entertainment wasn’t great, with the exception being a Bruno Mars act with two female singers who were the best by far. The outside terraced area where the entertainment is, isn’t able to accommodate everyone, but you can at least hear them well enough from across the open bar area on the over side.

The various pools and sun-loungers are quite new and are well maintained, clean and comfortable. The good thing is that you didn’t need to wake at a ridiculously early time to get a sun-lounger but don’t expect to find a spare one if you arrive during the middle of the day, but the beach also had plenty.

Although the owners have clearly invested in recent years to improve some areas of the hotel and grounds. Pegasos is not currently a 5 star rated hotel, but if they can keep investing, modernising and improving in the areas mentioned above, then they can only get better.