Sun Palace

We are 2 adults and 2 children and firstly we was told by the rep when we booked that this place was great . Upon arrival we had a grumpy old man check us in and never said 1 word to us . Our room was not suitable as our 2 children would be sleeping in the same bed however the did give us another room. We have a child who is allergic to milk and was told they would provide meals for him , however they tried to give our chid pizza among other food that contains milk of milk products . Also they did not have any sorbet for our child and would not provide anything for them .They had no idea about cross contamination or any food hygiene. I watched a member of staff cooking pancakes then sneeze and coughed into her gloves then proceed to handle the pancakes. The food was always the same stuff no variety , cold or not cooked . The drinks machine was always flat or warm , we did speak to a member of staff about this a few times but nothing ever got done about it. Over half the sunbeds were broken if you was lucky enough to get one it was more comfortable sitting on the floor. The entertainment team were great with the kids through.

Week away 15 - 22 July 2x adults 2x children (9 & 14)

Pools and waterpark - are good and kept our kids happy during the day my only complaint here would be the lack of lifeguard supervion, i think there were only 3/4 for the waterpark side with most rides not supervised.

Food / Drinks - No complaints ! Plenty to choose from and available all day, the menu changed each day along with the staple foods like burgers, hotdogs etc. The drinks were either serve yourself at the dispenser or ask the bar staff for a cocktail, Beer. Pool side bars shut at 5pm. Main bars 12am .The waiters are very quick to get you seated in the resturant and very polite on occasion there were no clean plates but we never waited more than a few minutes.

Entertainment - Repetative / Boring ! Every night pretty much the same and didnt last long normally starting around 8pm and finished at 11pm. Kids disco (same songs every night) , Bingo then maybe an act (not very good ones) or Karoke / Games involving the audience. No outdoor fans or anything and seating is very limited, quite a few people would bring chairs out from the reception area. There is also a small arcade / pool tables resonably priced.

Rooms - AWFUL ! Took nearly 2hrs to check in as they operate this strange system where a single porter has to take you to your room one family at a time ! We were initally taken to the front of the resort across a main road into an apartment block completely off site with no access to the things you paid for unless you walked back to the main hotel. The apartments were a building site with materials left everywhere the pool not usable and the rooms finished to a very poor standard and more importantly the room was filthy ! Went back to reception and complained to be told they couldnt move us until the next day (not the end of the world). 2nd day moved to a room on third floor in main building that was just as bad, dirty, broken fittings, smashed tiles, Air con as loud as a tractor, cockraoches and generally very dated ! Cleaning throughout the week pretty much non-existant all they seemed to do was put more toilet rolls in, the bedding wasn't changed and towels only once in a week. Every night there was a problem with water pressure on a couple of the nights there was no water at all most of the time just a trickle ! TUI rate this hotel as 4* i would struggle to give it 2*

I have complained to TUI since we returned and sumitted all the evidence and all they can offer is an apology, i have read some of the other honest reviews and agree with them completley. If your paying over £3500 for a week away there are much better hotels to stay in this one is Terrible and dated !

The location is spot on. 5 mins walk to the Beach which is stunning for a sun rise or set. 15 mins to faliraki town. Easy access to bus routes to Rhodes town and Lindos.

Sofias Travel across the road from the hotel is great for access to the harder to get to places like the Farma of Rhodes and the Butterfly Valley.

The hotel however… if your room is in the main building or any of the blocks that surround the pool…. You can enjoy 4/5hours sleep a night, because if you don’t want to hear the entertainment, you have no choice. You will hear the same 20 songs everyday. The cleaning staff work their arses off to combat the absolute destruction that the guests cause. There are more plastic cups in the pool, water park and bushes than in the ocean. TUI sold us a room upgrade, I would have hated to see the original room we were looking at. The bathroom flooded everytime you had a shower, the furniture was falling apart and paint coming off the walls and doors. Holes in the walls and only one plug socket that sparked. When we went to the staff to say our booking was for a room upgrade, they told us that we had only paid for the basic room and if we wanted to upgrade it would be an additional €60 per night.

There are smashed glass panels and ripped off hand rails all around the hotel. You had to be up at 5am to secure one of the 10 sunbeds that were not broken. Which I learnt the hard way by ripping by back open on a screw. The rooms are not sound proof at all and once the entertainment crew has finished for the night, you can enjoy the sound of screaming, drunken arguments and couples “having fun”.

The food is bog standard in the main restaurant and I would advise that any pork or chicken is check thoroughly before eating as it was rarely cooked properly.

The free WiFi. Is spotty at best and weirdly the best connection is sitting across the road at the little shops.

Would I come back to Rhodes, yes. Sun Palace. No.