Caravel Zante

We had a lovely holiday! The hotel was clean, and the food was very good, with a good selection of gluten-free options. I really appreciated that the food was clearly labelled, which made choosing suitable meals much easier. As someone with coeliac disease, I asked for extra care to be taken when preparing my food, and the staff were kind, helpful and understanding of my dietary needs. This made me feel more comfortable and able to enjoy my holiday. The only negative was that the choice of gluten-free desserts was very-very limited. It would have been nice to have a little more variety. Overall, we had a great experience, and I would recommend this hotel, especially to anyone who needs gluten-free options. Thank you to all the staff for making our stay enjoyable!

Having just returned from this hotel we were very surprised to find that there was not any evacuation procedures in the guest room. Our understanding is that one of the most critical components of a hotel evacuation plan is the guest room door diagram. This is the evacuation map posted on the back of every guest room door where the diagram must clearly show the floor plan of the guest's floor with the location of all exits, stairways, and fire alarm pull stations. This is a very serious issue and as this is a TUI Blue hotel, they should be held accountable as to why they were missing.
Following that, as far as the rooms are concerned, they are very tired with outdated furnishing and very small bathrooms. Sun loungers were in need of replacing - many of the wooden ones were only fit for the bonfire. Beach towels were very thin and old with the wooden decking areas around the grounds being uneven and in need of replacing. The indoor entertainment area was inadequate and many acts were far too loud preventing people having a decent conversation. The lighting in the evening around the garden paths was poor with some areas none existent particularly towards the suites. The hotel itself needs to have a complete revamp and makeover to even reach the five star it maintains it has. In our opinion, with many years of using five star hotels throughout Europe, this hotel would only warrant being a three star at the most. TUI have let themselves down on all these issues. Such a pity as the hotel has such potential. On the plus side, there was a good variety and standard of food but without exception ALL of the staff were outstanding, very friendly, worked hard and a credit to the industry and deserve the highest praise throughout.