Grand Hotel

Update - After writing my review on Trip Advisor and receiving a new room, I was asked by the management to delete my review. I replied that I would consider it, as everything I wrote was true and I attached photos. Therefore, I'm writing an update - as for the hotel itself, the cleanliness deserves a one-star rating. The dripping air conditioning, which is spewing black water and mold, and the white paint dripping directly onto the food are unacceptable. The balcony was swept once, not to mention the smudged glass on the balcony windows. If I hadn't gotten up from my chair, I wouldn't have seen the beautiful view from the balcony. Yes, we did get a new room, but with the receptionist (manager) suggesting that room 553 was of a better standard (seriously?) but that we didn't have to pay extra for it (I think that's a joke). We feel that, as guests, we shouldn't have heard something like this, because it wasn't our fault that we were treated so poorly from the start. The staff tried their best, asking every day how we were feeling and if everything was okay. The ladies at the front desk were wonderful, they really tried to do everything to make us feel better. The night receptionist was wonderful, kind, helpful, and simply professional. The bar waiters were very kind. Our dinner on the ninth floor was wonderful. The waiters and chefs were of the highest caliber (we're used to this kind of culture—thank you very much). We've stayed in various hotels around the world, of varying standards. We've also stayed in luxury hotels. We're used to guests being taken care of. Everywhere, free water with lemon and a smile was available near the reception desk. In countries with temperatures this high, this is how it should be. I must admit that in a 4-star hotel elsewhere, for a lower price, we had more amenities. The walls/air conditioning weren't falling off, and the sheets were changed daily; here, we had to ask for them. Hotels of the same standard, such as those in Spain, Greece, or Portugal, offer additional activities for children, many more attractions, concerts, and leaflets at the reception about what to see and what is recommended in each country. Restaurant opening hours are inconvenient, as guests arriving at night have no opportunity to eat and are left hungry (our experience). The BoltFood app is also recommended, but not everyone can install it on their phone. I'd like to thank the staff, who did everything they could to make us feel comfortable. They deserve praise and the highest recognition. The management/owner should consider how to rectify all the issues, as we've seen far more negative reviews of the hotel on TripAdvisor than just ours. Guests at the pool also discussed the hotel's standard and the need for compensation because they weren't satisfied. Such inconveniences discourage repeat visits. After all, every business wants to make money and should encourage guests to return. Best regards.

Terrible experience. The room was dirty. The AC was moldy and dripping water onto our food and table, when they came to clean it they wiped it down with a cloth that made it drip even more with water and white paint. The shower dripped water from the ceiling, and there was hair on the wall when we arrived. The outside swimming pool had a nice view but was extremely dirty and had mold and filth on the tiles, and so did the jacuzzi. The room was filled with red ants that bit us. The cleaners didn't change the bedsheets or towels until we asked them to. The swimming pool closed at 7pm and the housekeeping service started to take down people's umbrellas and tanning chairs, when we put them back up he took it down again at 6pm, which is ridiculous since we still had an hour left. The receptionists were really nice, but the communication was terrible. We had asked for a laundry bag to wash our clothas in their whashing machine, but we never received it. The hotel overall doesn't deserve a four star rating what so ever. The tv didn't work and we even had trouble with the internet which was really weak. The balcony is ABSOLUTELY FILTHY, filled with dust, ants handprints on the glass, and sticky chairs. We travel a lot all over the world, and we've never seen a "four star" hotel held and maintained so horribly. Regarding taxi from the airport to gozo be careful and don't pay 150 euros for travel with ferry they scammed us and the ferry itself costs 22 euros for three people and the taxi only drives for ten to twenty minutes from Valletta and about a minute from the ferry to any hotel in gozo since it's a tiny island. The taxi drove about 21 minutes all overall, got with us on the ferry, and charged 150 euro. My advise is go somewhere else that's actually worth your money.