AX Rosselli

This hotel has exceeded all our expectations in every aspect of hospitality, the staff are a great asset to the hotel , such an amazing team , without any doubt in my mind it couldn’t have been any better . Our stay in Malta 🇲🇹❤️ was highlighted by all the beautiful people that give Roselli AX Privilege the ⭐️⭐️⭐️⭐️⭐️ rating , these people to us shone as bright as the sunshine , morning till night x Mohammed Tarik our amazing concierge he helped us so much , great at his job & gave us so much local area knowledge & always with his heart on his sleeve 💙 A smile to brighten anyone’s day . Extending all our thanks to the most amazing breakfast team , bar staff who work very hard throughout the days in all aspects of the hotel . We encounter nothing but smiles , helpfulness, caring & kind attitudes from Samuel , Daman, Katho. These people to us absolutely are the stars in the hotel ⭐️⭐️⭐️⭐️⭐️ . I will take a little bit of each of them home in my heart as Malta is too 🇲🇹❤️

We have recently returned from a 7 days stay - the hotel is amazing. The rooms are fantastic. The staff are an asset to the company, very helpful and nothing is too much trouble. I would definitely be returning to this hotel. For breakfast you eat in Grain Street the breakfast is out of this world so much choice and not buffet. The staff are great explaining all the choices to you. There is a roof top terrace which has great view of Malta but it was really too hot to use - it reach 45 degrees and the pool was out of action - however, the hotel ensure we had access to a pool as and when needed via their Sister Hotel - this was lovely and did not spoil anything - in fact - it added to the experience. It was the added touches of drinks on arrival, little treats in the evening. The Tea and Coffee (and coffee pods) were replaced as needed. Plenty of Water. I would like to thank them for making our stay so wonderful.

This hotel just was not 5 star. What was wrong? And why did I not complain while I was there? I don't know. It wasn't like me not to. Firstly, the atmosphere when you arrived was cold and unwelcoming, not because of the staff but it just didn't feel good or welcoming. Perhaps it was too snob. The switches for the lights were not organised and we were always looking for which switch did which light. There were not enough electrical plugs either. And not one for the bathroom. Not a separate light in the WC. Coffee maker made a horrible noise. The frig was not cold enough. The stocked tea and coffee was not the same every day... I usually had to ask at the desk. Not the same accessories put in the room every day either. I think there was not a check list for the staff. For the price they charge, breakfast should have been included. Room really needed a fix it job. The joints in some of the tiles were coming out and the WC wall needed repainting. The roof top pool was open but was cold! I expected a heated pool for the cooler months. The good things; great sheets, towels and soap, cream and shampoo, soundproofing windows, the staff was very kind and serviable I did write a review on the hotel site and they replied and certainly did not offer any compensation or perhaps a free night at a future time. Too expensive for what we got or not to get a more satisfactory reply