Benidorm East by Pierre and Vacances

Stayed here for 4 nights over bank holiday weekend Aug 2026. We had 3 rooms between 3 couples, two on the third floor one on the ninth. All were clean and in working order. Hairdryer in room (not super powerful but the type you’d expect on the wall) All the staff I spoke to were friendly. TV had english channels. Check in was 5 minutes. Shuttle bus every 20 mins up and down the hill if you need it. Music by the pool. Breakfast buffet had so many juices, coffees, cava, salmon, cheeses, olives, scrambled eggs, fried eggs, boiled eggs different sausages, bacon, croissants, breads, fruits, etc. All 3 lifts were in order when i went - fit 4 adults in each. Max wait was about 3 minutes. Room air con was decent. Make sure your Do Not Disturb is on the door if you don’t want the cleaning team coming in without knocking first!

We stayed 5 nights as a quick getaway for my wife’s birthday, so the outside pool was nice and clean, indoor pool large and deep swim caps had to be worn though. The gym had ac. But equipment was tired and in need of repair. So we where bed and breakfast and we went for it the first morning and never again no real choice just a very poor English breakfast scrambled egg looked like porridge. Went to the near by soul bar lovely breakfast cooked fresh each time. Our friends were there for evening meal and were not impressed. So to the room good size beds were comfortable. But hadn’t been cleaned in fact the room was only cleaned once and that’s because my wife basically grabbed a cleaner who was passing the door bedding wasn’t changed and we had to ask for towels every day. No tea making facilities in the room. The whole hotel is in need of a massive overhaul paint work, floor tiles cracked one lift out of action, lifts were small when we arrived my wife got in the lift with the cases and I had to use the stairs. Desk staff were helpful and spoke English but cleaners didn’t speak a word.it is at the top of a hill. But there is a free bus every 20 minutes to the beach which was helpful. If you’re looking for a cheap hotel you get what you pay for.

My husband and I just spent 9 nights here for our honeymoon. Benidorm East is NOT a 4 star hotel. As someone who travels often and stays in many hotels, I can confidently say that it is pushing 3 stars at best.

The hotel grounds are NOT secure. Many people who are not guests come to use the pool and take up the lounge chairs. A few men who weren't guests of the hotel were doing hard drugs at the tables above the pool infront of children, which resulted in a physical altercation and an arrest.

The elevators were the biggest issue. There are only 3 which have a maximum capacity of 4 people or 300kg each. One of the elevators was broken the entire time we were there. If you are planning on staying at this hotel, be prepared to wait up to 20 minutes to use the elevators, or be ready to climb upwards of 10 flights of stairs.

Our room was decent, despite the leak coming from the ceiling near the bathroom, and the faint smell of black mold. The bed was comfy, and the balcony had a great view, however, the bathroom was a total disaster. The sink was directly infront of the toilet, and was impossible to sit without your knees touching the sink vanity. The fake wood on the vanity was crumbling and created a gross mess. The caulking around the bathtub was disgusting. Very dirty, and we saw small tiny bugs crawling in and out of the caulking. The ceiling in the bathroom was gross and dusty with stains.

There is no room service at this hotel, and the food served in the cafeteria was mediocre at best.

The hotel itself was okay. We did see dog pee around the hotel which was not cleaned up, and again, it wasn't secure so anybody could come in and out of the building to use the amenities.

Definitely not worth the price and I strongly recommend finding a different hotel to stay at. We will not be returning.