RH Corona del Mar

I have never given a bad review on a hotel before so there are a number of reasons I am writing this.

Our stay at This hotel has been absolutely terrible. Our family holiday with our 6 month old baby has been absolutely ruined by this hotel.

We had a major incident occur in our hotel room, we popped into our room for 2 minutes to get some baby formula so thankfully left our baby girl in her pram. When my partner closed our normal hotel room the bathroom door broke off the hinges and fell on top of the pram with our baby in it. Of course this was an absolute shock to myself, partner and baby. My partner pushed the door off the pram quickly and got our baby out from underneath. Luckily the pram took the hit and she was not hurt but was screaming as the loud bang was incredibly close to her head.

My partner then rang receptionist and told them what happened and said please can someone come and help move the door properly. When they did not emerge we went down to reception after calming ourselves and our daughter down. The receptionist just said ‘someone will go up at some point’ not one member of staff asked if our daughter was okay or offered to change us rooms. A couple of hours later we returned to the room to ensure it had been moved and the door has been removed from our room so the remainder of our trip we have had no door, in result no privacy when on the toilet. My partner emailed the hotel management regarding this and we have had no response. No follow up, not one member of staff asking if our daughter is okay and this is an incident that could have ended very differently. We were also in an accessible room for disabled People so this could have easily happened to another guest of the hotel.

We have spoken to reception and tried to speak to management a number of times with not one person caring. We have now taken down staff members names and will be reporting to head office of the hotel group and have already been advised by the holiday company we book through that they will be reporting it also.

My third visit to the HR Corona Del Mar and it’s always a Great experience, rooms are clean and comfortable, the buffet style restaurant has a great choice of food, which is different each day… entertainment round the pool area was great fun with Elizabeth, hotel reception very helpful.. all in all a Great place to relax and have fun.

Two more weeks of joy at our favourite hotel in Benidorm. The location is the big sell because it's close enough to everything that makes for a good holiday (yes there is the noise from the local building work but that's not the fault of the hotel). The staff are just brilliant and can never do enough. All of them from reception to maid service, from bar to restaurant staff and of course around the pool. They all make it a special place. The food is very good. Good choice, well presented in buffet style. The bar area is well attended but for us the entertainment isn't the best and many of the acts are now a bit 'boring'. That's not a deal breaker if you want a night in, you can always sit outside. Our only negative, having been going to the same place for years now, is that many of the rooms are in need of a bit of TLC with regard to the decoration. The decor and carpeting is very dated and in most cases doesn't appear to have been replaced in years. Is that a deal breaker? NO. It's an honest observation but will NOT put us off, there's far too many positives and it's only a room where, most of the time, you just want to sleep and get changed. The rooms are kept very clean by the maid service. So, in summary, a very good experience.