Sol Costablanca

Slightly disappointed to be honest. Location is excellent. We did bed and breakfast. Breakfast not the best, food only luke warm, ran out of bread and didn't replenish when asked to. Can not comment on dinner food or tea food as we didnt have any. We ended up walking to the Yorkshire pride fo 5 mornings for breakfast. Pool area/ sunbed area, very cramped, on top of each other. No towels on beds at silly o'clock, the sunbeds did not open till 10am. Everyone just sat waiting for them to open, then a big mad rush. We never used the area, went to beach every day, just a 1 minute walk away. Pool area, probably 2 star. One thing that really annoyed us was the lifts. Just 2 small lifts that took forever. Rooms was small but the views and the balcony were definately 4 star. We had a side room,as appose to a seafront room. The side room we thought was best, as you still got great views of the sea the pool area and the artists in the evening. Would we go back. Well to be honest yes we would but room only. PS my wife said to mention the storage space is very limited and the wardrobe is to small to hang long dresses. Pps. Please dont be put off by this review, it does have more possitives than negatives, but the negatives are very very negative.

I recently returned from a stay at Innside Costablanca, Benidorm. The hotel itself was very good, with clean and comfortable rooms, good-quality food, and an enjoyable atmosphere throughout the stay. Unfortunately, my overall experience has been significantly overshadowed by a serious issue regarding duplicate payments for my reservation.

I paid for my booking in full via PayPal approximately one month before arrival. The day before check-in, I received a link from the hotel inviting me to complete the online check-in process. During this process, I was asked to provide payment details. I believed this was simply a card pre-authorisation or security hold, similar to what many hotels request before arrival. However, a second full reservation charge was subsequently taken from my account.

After noticing the duplicate payment, I raised the issue with the hotel on the Friday of my stay. Staff were able to see both transactions on their system and assured me that the duplicate payment would be refunded. Despite following up daily with reception, I repeatedly received the same response, yet no refund has been received.

Throughout my stay, I was passed between various members of the hotel and Melia organisation, but unfortunately no one was able to resolve the issue or provide a clear update on when my money would be returned. I checked out this morning still without a resolution.

Adding to the frustration, I have since seen reviews from other guests reporting similar experiences, suggesting this may not be an isolated incident. My advice to future guests would be to exercise caution when completing the online check-in process and providing payment details if the reservation has already been paid in advance.

While the hotel facilities, accommodation and food were all of a good standard, the poor handling of a duplicate payment issue and the lack of effective communication significantly impacted what would otherwise have been a positive stay.

Overall rating: Would have been highly recommended based on the hotel itself, but the unresolved payment issue and customer service experience have left a very disappointing final impression.

Having a great time and so close to the beach is ideal.Food is good and the staff are all very friendly but special praise must go to Fatima who looked after us in the restaurant and made us feel like we had known her for ages😘 Ian Davey. Essex uk