- Benidorm Holidays
- Costa Blanca
- Villa Del Mar
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Villa Del Mar
Spain, Europe
Costa Blanca
This hotel is situated in Benidorm, on the sea front and only 30 metres from Poniente beach. The city centre is 300 m away where guests will find many shops, bars and restaurants. This beach hotel has a total of 108 accommodation units, of which 61 doubles, 46 individuals and 1 presidential suite. The property offers guests the use of a reading lounge, as well as a games area. Two bars serve a selection of drinks and there is also a restaurant on-site. The spacious rooms are overlooking the pool and are all provided with a sofa and a flat-screen TV. In addition there is a bathroom with a hydro massage shower and design amenities. This hotel offers a swimming pool with a terrace, sun loungers and parasols.
Facilities
- Darts
- Billiards
- Spa treatments
- Solarium
- Sauna
- Entertainment programme for adults
- Outdoor freshwater pool
- Children playground
- Sun loungers
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,126 reviews
Excellent
71%
Very Good
19%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Nice hotel, surprisingly hostile service.
I stayed here for three nights with a friend on my first trip to Benidorm. The location is lovely, just steps from a beach and our room was clean, spacious. While some areas like the pool were smaller than anticipated overall was nice.
Unfortunately, our experience was ruined by several baffling and unprofessional interactions with staff members, all occurring on our first evening which then set the tone for the stay for me.
Restaurant / Snack Area: As all-inclusive guests, we went to get food during "snack time." No staff to greeted us, check room numbers, or explain the layout. After getting food, I sat at an indoor table, at which point a staff member began shouting at me from across the room and waving her arms to "shoo" me outside with my plate. It was embarrassing and publicly disruptive over a simple misunderstanding of seating which left me feeling like I had just been disaplined for doing something terrible.
Front Desk: When asking reception where the hotel bars were located, my friend enthusiastically cut in to say "We'll head there!" after the receptionist mentioned the rooftop bar. In response, the employee rolled his eyes, held open his mouth and shrugged exaggeratedly to his colleague, making us feel foolish for simply being excited about this. It was a really strange interaction and left us both feeling really uncomfortable like we had offended him.
Rooftop Bar: Shortly after sitting down with our drinks, a bartender approached pushing a large bin. We shifted our stools to give her room, but she began tutting, shouting "no, no, move, move," and left the bin blocking us entirely to chat to someone then go back behind the bar before appearing back round the other side of the bin to then pull it. Her attitude throughout was hostile, as though our presence at a fixed table was clearly an inconvenience to her.
At no point during these encounters was there any courtesy, patience, or standard hospitality.
The general vibe was you were inconveniencing the staff being being guest where they are trying to work. It left me feeling uncomfortable and hesitant to engage with staff for the remainder of our stay.
The location is nice, but the service culture urgently needs attention and I would not be recommend this place and definitely won't be going back.
Lovely hotel
Lovely hotel with fantastic friendly staff. We had a room with a jacuzzi and the sea views were brilliant. Ety in the restaurant was lovely and very helpful every day. Will definitely return
Not worth the price we paid
We arrived to the hotel around 11am, and we're told are rooms would be a few hours before we could check in. We had to change into our shorts etc from our airport travel clothes, and it was abit of a nightmare. We recieved a text at 2pm, some only at 3pm to say our room was ready. We were fitted with wristbands and on a positive note this was much better than having a card key, as the door opened with the wrist band.
In the meantime we went upto the top bar and sampled the cocktails. Slightly disappointed that not all are made from scratch but they use pre-mixed flavourings. The view though is beautiful and they have cabana beds but they can only be used by Premium A.I. which we wasn't aware it existed.
We went to our rooms which we're clean and the bathroom had two sinks, so there was no waiting when we was getting ready. The shower was very powerful and had multiple settings, the hairdryer was better than normal ones abroad. The room itself only had plug sockets at one side of the bed, so was annoying when trying to charge phone's etc. They charge you €3 euros per day for the use of the safe, which isn't refundable, and as we had paid for ultra-all-inclusive i thought this should of been free or atleast refundable. The maids we're fab and we got fresh sheets daily, the bed is comfy. The mini fridge was really cold and had soft drinks in, and a complementary bottle of fizz. There is a kettle but we didn't use it.
The restaurant is small and the staff are mostly unfriendly or helpful, god help you if you sit down without a table mat, 1 particularly was angry and rude. The food isn't the best but not too bad. There was only 1 coffee machine so we had to wait most mornings for a cuppa.
The pool is very small and there is a fight daily for sunbeds we only went to the pool twice.
The lifts are slow.
The night bar downstairs is ok, but they stop bar service at midnight and we thought this was early for all inclusive and if you wanted a late drink you had to go elsewhere, we was greatful for the Yellow Submarine which is just down the road. Although we had paid extra for Ultra all-inclusive they still used the local spirits, unless you asked, and even after drinking at the hotel all day, the drinks didn't seem to be the strength they should have been for genuine premium spirits.
Too far away from the New town, but very close to old town. They had no spare room to hire for late transfers and the cut off your all-inclusive at midday the day you leave. This meant we couldn't get drinks or food after 12noon, but was only getting picked up at 20.25pm.
The holiday cost £2,250 which is our most expensive week away in Benidorm, we will not be staying here again. Had better deals for better treatment and better facilities.
5star all inclusive highly recommend!!!
Amazing hotel , staff are exceptional Carol , Patricia , Karen to name just a few experts in hospitality great location , views amazing, so much good to chose from , coming back again but it’s definitely the staff that has made the holiday thankyou !!!
Great holiday
Here now.Room 213.sadly going home tomorrow.Very clean hotel.Rooms beds pillows shower all very good.Maid service excellent.Named brand alcohol and cocktails all great.Food good.Have loved the choice of fish and salads every day.Excellent choice of meats fish seafood etc.Ice cream machine and ice creams lollies cabinet has been our go to when we couldn’t manage a desert.My partner is a very fussy eater but has managed to find something every meal.A shout out to the bar manager who knew my drinks to take to the beach of 7 up and iced tea daily.great holiday.thankyou.
Review by JuGravesendKent Singlewell, United Kingdom
