MedPlaya Hotel Alba Beach

We chose this hotel because of its fantastic beachfront location, and in that respect it did not disappoint. Being just a short walk from the sea was perfect for anyone who loves swimming, and it was undoubtedly the highlight of our stay. The room service was excellent, and the evening entertainment was enjoyable every night. The animation team deserves special recognition—they were absolutely wonderful with the children, keeping them engaged with enthusiasm and genuine care. The cocktails, while not of the highest quality, were still reasonably priced compared with what we would pay in the UK. Unfortunately, what should have been a relaxing holiday was overshadowed by the way we were treated on our very first evening. After a long flight, we went straight to dinner. Exhausted and thirsty, I simply asked for a glass of water. I was told that water was not available unless I bought a bottle. I explained that we had only just arrived and asked if the cost could be added to our room so we could pay later. The answer was an uncompromising "no." I then spoke to the supervisor and again with the waitress , switching to Spanish to ensure there was no misunderstanding. Instead of showing empathy, I was met with the dismissive question: "¿Quieres el agua sí o no?" ("Do you want the water or not?"). Meanwhile, my husband had to leave the restaurant, go upstairs to our room, collect money, and return just so we could buy drinking water. The following day, the manager dismissed the incident as a "language barrier." It wasn't. I spoke Spanish clearly, and the issue was never communication—it was the complete lack of compassion and customer service. Even more disappointing was discovering that complimentary drinking water was only available at breakfast. At lunch and dinner, guests were expected to purchase bottled water or try to catch the attention of busy staff and hope they would provide a glass of tap water. There were no self-service water dispensers or jugs anywhere in the restaurant. To make matters worse, the "premium" bottled water being sold is simply filtered tap water, as shown on the label in the attached photo. Charging guests for drinking water while they are eating is one thing; refusing a tired family a simple glass of water on arrival is another. Water is a basic human necessity, not a luxury product to maximise profits. It's a real shame because this hotel has so much going for it: an excellent location, hardworking staff in many departments, great entertainment, and fantastic children's activities. However, first impressions matter, and ours was one of unnecessary rigidity and poor hospitality. I sincerely hope MedPlaya reviews this policy. A hotel should be remembered for making guests feel welcome—not for making them fight for a glass of water after a long journey.

Just returned from a weeks stay,the hotel is lovely,and spotlessly clean, clean towels everyday and room service. The food in dining hall was fab,so much choice, you'd be really fussy not to be able to eat anything Entertainment team were really good,and the evening entertainment was great,something everynight. The only downside to the hotel are the loungers,they are awful,but as soon as this is rectified, I wouldn't fault anything in hotel .