- Costa del Sol Holidays
- Puerto Banus
- Hard Rock Hotel Marbella
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Hard Rock Hotel Marbella
Spain, Europe
Puerto Banus
Hard Rock Hotel Marbella is an upscale hotel that combines the style and energy of this legendary brand with the passionate Marbella environment. Ideal for your next business or leisure trip. What do we offer – 319 modern deluxe rooms, 56 fabulous studio suites and 8 exclusive suites where you can relax or get the vibrant energy of rock n' roll through the stylish décor. Two stunning outdoor swimming pools one of the on the rooftop level. Stay active in daily activities or training in the Body Rock® gym. You can also enjoy the Rock Spa® featuring, Jacuzzi, Hamman, spa pool, wet sauna and more. Enjoy a varied gastronomical offering at Nu Downtown à la carte restaurant and Sessions Buffet Style Restaurant with show cooking -Refined cocktails and live music at Eden Rooftop Bar.
Facilities
- Fitness
- Spa centre*
- Spa treatments*
- Entertainment programme for adults
- Parasols
- Sun loungers
- Outdoor freshwater pool
- Indoor freshwater pool
- Show cooking
- Poolside snack bar
- Please note some facilities may incur an additional fee
Room Types
The Local Area
Recently renovated to a contemporary interior design, this hotel is the winner of several awards including a certificate of excellence from Trip Advisor.
Located in Nueva Andalucia, just minutes away from the centre of Puerto Banus within Marbella, the Hard Rock Marbella is convenient for many of the golf courses found on the Costa del Sol, as well as the sights and attractions of Marbella Town. Please note that this hotel is for Adults Only, and is recommended for people over 16 years old.
Tripadvisor Reviews
4.5 Excellent1,167 reviews
Excellent
72%
Very Good
8%
Average
7%
Poor
6%
Terrible
8%
Location
Cleanliness
Service
Value
Tyler Gordon - best host ever
Room. Amazing Food. Unreal. Hotel atmosphere. Out of this world.
And the best part was the hospitality of the entire staff. They make you feel as if you’re home. Whether it’s upgrading your room, helping you reserve beach beds, find the best restaurants, or picking up my wallet that I left in a restaurant and shipping it back to NYC for me.
Best service ever.
Huge shout out to Mr. Tyler Gordon.
Hard Time not Hard Rock hotel Marbella
Hard Rock as a brand promises entertainment in a quality environment and is a globally known company . The Marbella hotel on the surface and from some of its staff delivers as best as it can Unfortunately the actions of a few employees spoils the hard work of the many. The night manager who on the one hand sent as to our rooms to consume beverages aas it was past midnight but then “raids” the room with security staff in flak jackets because they thought a party was happening. We were directed to go to the bar area and order room service to the bar area. Once there (all 4 of us) quietly drinking we were set upon by the same manager with his security colleague who said one of the group was resting a foot on the edge of the table and threatened expulsion. I wish the same attention to the laddish behaviour of men soiling the sundeck area with their swearing, mock fighting and homophobic phrases was top of their priorities. It got more unpleasant as they recruited sex workers to entertain them with the hotel staff saying they were powerless as the day rate for “visitors” had been paid! Two tier rules alive and well here. Visually and facility wise a good venue but one star not four reflects our experience
Review by 557garethj Nutfield, United Kingdom
Dreadful experience. Avoid.
Dreadful experience. Avoid.
We spent a week at the Hard Rock, having booked 4 rooms to celebrate my daughter’s 18th birthday.
We encountered extraordinary scenes during our stay. The top pool has great bar staff, and buzzing music - it really should be fun and relaxing. Unfortunately the pool was frequented for several days by a large group of men with evidently prostitutes for company. The group engaged in rough play fighting and loud homophobic language, all while openly smoking marujuana.
Complaints made by us at the bar were acknowledged, but nothing was done to halt this bad behaviour.
On our last night 5 of us got back to the hotel at 1250am and tried to order five g&ts. We were told the bar was closed, and we were asked to order room service. Having chosen the hotel due to its website branding as “a rockin’ destination for travelers in search of a fun filled getaway” we were disappointed to discover we could not order drinks in the bar. So we ordered the 5 drinks to our room, and went to the bedroom as instructed. The drinks were delivered at a cost of close to €100. Five minutes later there was a knock at the door and the night manager Ivan arrived, together with a security guard wearing a flak jacket and a truncheon. We were told we were breaching hotel policy, and we needed to disperse. Having explained that we were told to use room service, apparently that means you must go to your own room with your drinks and not be together. We followed the next set of instructions and were told we could take our room service drinks back down to the bar - as this was in fact permitted, which we duly did. We were in the bar for a few minutes and my friend brushed his toes against a table, while we were chatting on one of the low sofas. What followed was another round of intimidating security behaviour - where we were told that we were in trouble for having feet on the table - which, again, was not the case at all.
To have heavy handed and intimidating security at that time of night in front of other guests while in a group of people aged 18-60 was very upsetting, particularly as we had spent a magical day at the Beach House in Elviria. The contrast with the customer experience at the Hard Rock versus the Beach House is frankly staggering.
Equally, the disparity between the way in which our family night out was handled, versus the bad daytime behaviour around the pool - carried out by a large group of loud mouthed vulgar men - was quite shocking.
We have been regulars at the Hard Rock and we shall never return. We remain hugely disappointed by the hotel and its bizarre treatment of well meaning and well behaved guests. This was supposed to be a family celebration, and in the end we have been left with a very bad feeling about our (expensive) stay.
On a final positive note, Nicky the Pilates instructor was amazing!
Review by S1209GTilly Surrey, United Kingdom
Lovely Bea
Beautiful Bea has been lovely, always upbeat & a gorgeous person around the hotel! Thank you
Room1212 which was rubbed
Worst ever experience in 5stars hotel I have got rubbed at the hotel from the cleaner who stole one of my shopping bag and when i told the hotel management they did not do anything and they simply laughed and said sorry we didn’t find anything in our lost and found. It’s crystal clear why they haven’t found it because it’s a teamwork of robbery. Be careful when you throw your money in the garbage for such a Hotel.
