- Costa del Sol Holidays
- Puerto Banus
- Occidental Puerto Banus
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Occidental Puerto Banus
Spain, Europe
Puerto Banus
The Occidental Puerto Banús is located close to the El Corte Inglés department store and the area's main square. The hotel is located on the Costa del Sol. Within easy reach of the hotel are golf courses, marinas and beaches, along with a number of other attractions, making this the ideal destination for a holiday, either as a couple or with friends. The hotel's 294 guest rooms have everything needed to guarantee guests a comfortable stay. This state-of-the-art, completely refurbished hotel is perfect for families or couples who want to enjoy the beach, shopping or any of the other activities available. The Occidental Puerto Banús offers an ideal opportunity to make the most of the 320 days or more of sunshine per year on this coast, with a host of attractions including golf courses, sports marinas, beaches, and historic towns and cities within easy reach.
Facilities
- Hairdressing salon*
- Parasols
- Sun loungers
- Children’s swimming area
- Breakfast room*
- Air conditioning in Restaurant
- Poolside snack bar*
- Restaurant
- Bar*
- Café*
- Please note some facilities may incur an additional fee
Room Types
The Local Area
Well located in Puerto Banus, to the west of Marbella, the Occidental Puerto Banus occupies an ideal location within walking distance of some beautiful sandy beaches. Also close at hand are a great selection of shops, bar, boutiques and if your feeling lucky, the Marbella Casino.
This charming hotel is built in an Andalusian style, surrounded by sub tropical gardens, and offers an impressive range of facilities.
Tripadvisor Reviews
4.5 Excellent585 reviews
Excellent
69%
Very Good
17%
Average
7%
Poor
4%
Terrible
2%
Location
Cleanliness
Service
Value
Really disappointed
Really disappointed after spending so much to stay here. We are over halfway through our trip. Two days running the room has not been service. There is mould in the bathroom, it is very noisey from the surrounding roads The flooring next to the bed is bowed where there has been a leak previously. Some staff are lovely and some are just miserable
Intoxicated stranger given key to our room at 2 AM – ruined the end of our trip
I’m leaving this review because people need to be aware of what actually goes on at Occidental Puerto Banús regarding basic guest safety.
We were fast asleep at 2:00 AM when a random, heavily drunk guy unlocked our door and walked straight into our room. Luckily, he realised two guys were in there and walked back out, but what the hell? Imagine if it was my wife or kids in that room instead of me and a mate. Even as it was, it was a terrifying and deeply distressing experience. Safety and privacy are the absolute bare minimum you expect from a hotel, and having unauthorised strangers given working keys to occupied rooms is completely unacceptable.
After that, we couldn't even get back to sleep. We had to wake up exhausted, drive all the way back to Málaga, and fly home. It was a horrible, stressful end to what was otherwise a great holiday in Spain.
What makes it worse is how management handled it. They admitted it was their fault and offered a refund for the night, but then tried to force us to sign an NDA agreeing to delete and take down all honest online reviews before they’d actually pay us. How on earth do you think that's okay? Forcing guests to scrub reviews just to get their money back is wildly manipulative. On top of that, their idea of "compensation" was offering 25% off a future booking—what makes you think we’d ever want to stay here again? It just feels like a cheeky attempt to make even more money out of us after messing up so badly.
It’s been dragging on for ages now with zero real resolution. Honestly, it’s left a terrible taste in my mouth—now I’m constantly on edge and paranoid every time I check into a hotel.
Save yourself the headache and stay somewhere that actually respects your safety.
Holiday
Myself & my partner have being staying here for the past 3 years ! Love this hotel
Massive beds clean rooms & hotel
Fantastic breakfast
Great pool area
Central location
5 minute walk to shops
10 minutes to beach
10 min to port & promenade
15 min walk to the famous Saturday market
Would not stay anywhere else !
Review by juliatsango London, United Kingdom
Nice hotel very close to the Marbella Arena
This hotel was almost perfect. Yes the noise from the A7 is constant but it really made no difference to our enjoyment or sleep! We originally booked as it was close to Marbella arena were we had tickets to see UB40 Google maps was wrong when it said it would rake 40 minutes to walk, as it’s really close and only a 10 minute walk under a tunnel. Breakfast was varied and plentiful. The room was massive with two double beds snd a walk in shower there was a safe, fridge and kettle. Only problem was that there was no late check out availably. Well done to everyone at the Occidental hotel
Review by davidwQ6543SW Torquay, United Kingdom
Bad experience since day one 🇰🇼
We arrived at the hotel after a very long and exhausting journey, made even more difficult by a significant flight delay. As this is advertised as a 5-star hotel, we expected a much more comfortable experience.
Unfortunately, the carpets in the corridors looked dirty, and there was an unpleasant smell in both the hallways and our room. I am allergic to the smell of fish, and having to walk past the fish restaurant every time we entered the hotel made the experience even more uncomfortable.
We requested a room change, and although the staff kindly accommodated our request, the new room was facing the main road. The constant noise from motorcycles and traffic continued throughout the night, making it impossible to get a good night’s sleep.
To make matters worse, during the room change, my husband accidentally left behind his brand-new perfume, which had never even been opened, in our first room. When we asked about it the following day, we were simply told that it could not be found. This was extremely disappointing and raised serious concerns about how lost belongings are handled.
In addition, I was surprised that the room did not provide bathrobes or slippers, which are basic amenities I would normally expect from a 5-star hotel.
My husband and I are no longer young, and after such a tiring journey, all we needed was a quiet and restful night. Sadly, our first night at the hotel was extremely disappointing, and we were unable to relax or sleep.
I hope the hotel will take these comments seriously and make improvements, as the current experience does not reflect the standards expected of a 5-star property.
