Riu Nautilus

I am writing this to warn anyone traveling with elderly or disabled family members. My parents chose this hotel to celebrate a massive milestone—their 60th Diamond Wedding Anniversary. Instead of a memorable celebration, it has been a deeply upsetting experience due to the hotel's shocking lack of basic accessibility and empathy. My elderly mother is disabled and cannot use a standard sunbed. She requires a regular chair to sit by the pool. Instead of accommodating her, the hotel has restricted her to one specific area. Every single morning, my parents are forced to retrieve a chair hidden behind the towel station. If someone is already sitting in that designated spot, it causes a public scene. My parents are made to feel like a nuisance, attracting unwanted attention from the entire pool area. To make matters worse, she is required to notify staff whenever she leaves the chair - this includes when she has to go to the toilet This rigid, degrading practice completely strips a disabled guest of their dignity. Forcing elderly, vulnerable guests to jump through hoops just to sit safely by the pool is unacceptable. Management should be ashamed of how they treat loyal guests celebrating a once-in-a-lifetime occasion. Do not stay here if you or your loved ones have any mobility or accessibility needs. They do not care. - Shame on you Riu

I visited Riu Palace Nautilus, Torremolinos with my mum in July. I researched to find the right hotel, based on location, adult only, dietary requirements etc The hotel was in a perfect spot… through the gate and across the promenade to the beach. The promenade has lots of shops, bars and restaurants along it. Also there is a lovely harbour a short walk away with numerous bars, restaurants and shops. The hotel itself is clean and modern. The staff were amazing… from reception, waiters, cleaners, restaurant etc everyone worked hard to ensure all guests have a great experience. The pool area had plenty of sun loungers and parasols. The loungers were comfy as they had wipeable mattresses. You could change your pool towels daily. There was also an indoor pool and spa, (we didn’t use it.) Around the pool were waiters bringing drinks or lunch throughout the day. Lovely cocktails and Parmesan fries! The room was clean spacious and modern with huge shower and double sink in the bathroom. Pillows were super comfy! Air con was great. We had a room on the second floor on the side. Partial sea view. Was lovely and quiet. Hairdryer was a bit slow… but they usually are in hotels. Now to the food…. Wow! I have coeliac disease and need a strict gluten free diet. They have a small gluten free area at breakfast with separate toaster and bread, muffins, rolls. Everything was labelled … for the first few days, the chef showed me around. Breakfast - every kind of egg, bacon, beans, mushrooms, etc etc Huge selection of pastries etc (not gluten free) Dinner - lots of fresh fish, meats, paella, potatoes, sweet potatoes, pizza, pasta etc etc (not all gluten free) Again every thing was labelled for dietary requirements. I could order gluten free chips made fresh. I ate a lot of salad, fish, rice, chips, meats etc always something for me. Food was good quality. The outside terrace was a lovely place to eat every day for breakfast and dinner, with a lovely outlook. Entertainment wasn’t the best I’ve seen but it was ok! Most people we spoke to visit the hotel each year… that says a lot! We will definitely return!