Eurostars Las Salinas

I don’t usually write reviews, but I feel I should warn anyone considering this hotel.

From the moment we arrived, it felt more like a boarding house than a hotel. The lobby was dark, empty and furnished with old, uncomfortable chairs. Even the lobby bar didn’t open until 5:30 pm.

Our room was disappointing too. The furniture was old, and as a couple we were given two single beds pushed together. The beds constantly moved apart, and we actually fell into the gap more than once. We asked to change rooms but were told that all rooms were the same.

There were also €10 deposits for pool towels and a charge to exchange them for clean ones — something I have never experienced in a proper all-inclusive hotel.

The most unpleasant experience involved the pool and a receptionist named Iliana. There were no signs indicating where smoking was prohibited, and ashtrays were placed next to the sun loungers. Yet several days into our stay, she approached us and told us smoking was not allowed in that area. When I asked why nobody had told us earlier, she said: “I’m not obliged to tell you that.” Her attitude was extremely rude and unprofessional.

What made this even worse was that we later spoke to the manager and were told that smoking actually WAS allowed in the exact area where we had been sitting.

Finally, the checkout experience was unbelievable. We were on an all-inclusive package, but after checkout my plate was taken away just as I was about to eat. Apparently, even letting a guest finish a meal was too much to ask.

The food was also almost identical throughout the entire week.

The only real positive for us was the beautiful, clear ocean water, although it was cold.

Unfortunately, I would not recommend this hotel. In my opinion, it falls far below the standard I expect from a hotel, especially one selling itself as an all-inclusive resort.

I’m not normally one to write reviews but I’ve decided to write a review of my experience of Eurostars. I’ll start with the positive lovely position right next to the beach and location to explore the local area, shops, restaurants. If you go to the small pool there is a beach view area with sun beds.

Now unfortunately the not so good. The hotel feels quite corporate. The rooms, well the room that my husband and I had although was quite spacious needs an upgrade. Very tired looking. The door of our internal freezer was missing and the freezer needing de iced due to this we reported this the day we arrived and was told someone would come the next day and fix it next day came not fixed went back down hadn’t been reported. So when we did go back up they had scraped all the ice out the freezer but still no door!! There is a kitchenette but very limited cooking facilities it does say that you can ask for additional equipment but doesn’t actually state what you need to go to reception. Being on a b and b basis I was planning on cooking a couple of nights but we ended up going out each night because of this no tea towels washing up liquid etc supplied. But I was also glad we were bed and breakfast as the food was ok, it was Luke warm even under the hot plates I found cockroaches at the bread station. It was very much the same everyday. I actually missed breakfast a couple of times. There were two mornings that a couple of waiters would take away the dirty dishes at our table whilst we were eating the rest of the time they were there until we left breakfast. In the mornings we would come down and there would be dirty glasses/cups lying about the game zone from the night before. In general the cleanliness was not great our bed was clean as were the towels and house keeping did come in every day but twice we said no to housekeeping as they didn’t turn up till 4.30/5.00pm and we were getting ready to go out. In general our room was clean but tired. The general areas I would say were unkempt the landings in the week I was there was not swept hair/dust and the tip of a silicone container were evident for the whole week. The pool area, we didn’t use the larger area and stuck to the small pool with the sea view sunbed weren’t an issue if you were down for 8.30 is. Beds could do with a good clean/renewed and more umbrellas. Lovely see view if you use this area which is a big plus! The tables at the sunbeds were filthy. I had taken antibacterial wipes and cleaned the tables I used and it was evident that they are not cleaned. The beach view area ground was dirty and in the time I was there I saw someone hose around the pool area but not at the beach view area, rubbish, clumps of hair just generally dirty again. Along with those who had all inclusive there are trays for empty cups. I would come down in the morning and they would still be full of empty dirty cups not taken away till the afternoon. I’m not sure if it’s stated but there is no lifeguard for the small pool, seen them walk up to the pool for the other pool area but then walk straight back to the big pool. One last thing we were pleased to know that there is a curtesy room as we weren’t leaving till 7pm on day of departure. Don’t think it’s an actual room it’s a toilet with a sink and a shower it is large but there is no window no extraction so it’s basically a sauna the heat become awful so much so we opened the door to finish dressing I was just as wet as I was after I got dressed due to the moisture/heat. Reception were aware of this when we mentioned it!!Not a pleasant experience, great full to get cleaned but it needs sorted!I just want to write an honest review I’m not making up stories it’s my experience. At most I’d rate the hotel as 3star not 3star plus which jet 2 have rated it. Sadly it will be a no return for us.