Secrets Bahia Real Resort and Spa

Beautiful place attentive staff good quality dining experience. Get an ocean view room if you can worth it

Just returned from a wonderful holiday at the Secrets Bahia Hotel in Corralejo. Couldn’t fault this lovely Hotel and would recommend and hopefully I will return soon. The stand out for me was the Staff who couldn’t be more friendly, professional and genuine.

However 1 issue let it down, Arrived on the Sunday attempted to book the much advertised specialised restaurant within the Hotel with it being my birthday the next day (Monday) of our 7 day stay we could only get booked into these restaurants on 1!!!! night.

I had the app tried everything in advance but to no avail sorry but you’ve let yourself down here and tbh me.

Lovely place for a holiday.

We have been visiting Secrets Bahía Real for approximately eight years, so we know the hotel well and have enjoyed many excellent stays in the past. Unfortunately, during this visit, we felt that both the condition of the hotel and the overall standard of service had declined considerably. We originally booked a full frontal-ocean-view suite. However, the jacuzzi bath did not work properly, some of the lights were faulty, and the curtains were difficult to operate because they had come off their track. We had to stand on the furniture to reach them. These are not issues we would expect to encounter in an expensive suite at a five-star hotel. The hotel offered to move us to another suite in the same category, but unfortunately, it was no improvement. As the penthouse was occupied, the only genuine upgrade available was the Presidential Suite. We eventually negotiated a substantially discounted rate, which we appreciated. Nevertheless, we still had to pay extra to move because of faults in our original accommodation. Although the Presidential Suite was impressive, we feel that guests should not have to incur additional costs to resolve problems with the room they originally booked. The food was also inconsistent. In the Italian restaurant, my gnocchi arrived frozen in the middle. The dish was taken away and replaced, but there was no apology or apparent concern. At breakfast, despite our being the first couple to be served, the food arrived cold. Rather than preparing a fresh replacement, the same breakfast was simply taken away, microwaved and returned to us. The general breakfast selection and quality were also noticeably below the standard we remembered from previous visits. This is not what we would expect from a five-star hotel. Service was our greatest disappointment. We would like to emphasise that some members of staff were very pleasant, professional and helpful, and our comments are not intended to reflect negatively on them individually. Our concerns are primarily about the broader consistency of service and the apparent lack of effective management and support. On several occasions, staff appeared inattentive, unhappy or under pressure, and some interactions felt distinctly unwelcoming. Drinks were sometimes slammed down in front of us without any acknowledgement, while routine requests occasionally appeared to be treated as an inconvenience. We appreciate that individual employees may be working within wider operational constraints, but the overall impression was noticeably different from our previous stays. On one occasion, while we were waiting to order drinks at the main bar, a member of the bar staff simply walked away to chat and embrace another colleague, without acknowledging us or explaining that we would be served shortly. We were left standing there as though we were invisible. It felt extremely rude and unprofessional. Another particularly uncomfortable incident occurred when, despite being all-inclusive, we ordered a €115 bottle of rosé champagne in the bar. Several members of staff repeatedly asked for our room number, even though we had already provided it four or five times. A straightforward purchase became unnecessarily complicated and felt uncomfortable and embarrassing. More generally, when minor issues arose, several members of staff sometimes became involved at once, rather than one person handling the matter calmly and discreetly. This suggested a need for clearer procedures and stronger coordination. The Bali beds, which were previously complimentary, now cost €40 for four hours and are advertised as including drinks service. In practice, staff were absent for long periods, making the additional charge difficult to justify. Since returning home, we have noticed several recent reviews raising very similar concerns about inattentive service, staff attitude and long periods without service around the pool and bar areas. The fact that these issues continue to be reported suggests that previous feedback has not yet resulted in the consistent improvement guests should reasonably expect. Overall, we felt there was a lack of consistently attentive service and visible management oversight. The atmosphere was very different from what we had experienced during previous visits, and the hotel did not always provide the level of care, courtesy and professionalism expected of a luxury five-star resort. Secrets Bahía Real remains a beautiful property in a wonderful location, and there are still some excellent members of staff who deserve recognition. However, based on this stay, the hotel no longer consistently delivers the polished, attentive and discreet service we experienced in previous years—or that guests paying these prices should reasonably expect. After returning for around eight years, we are very disappointed to feel that the hotel has declined, both in terms of its physical standards and, most noticeably, the consistency and professionalism of its service.