Name: KN Matas Blancas
Address: Punta Pesebre - Urb. Mirador Del Rio, COSTA CALMA, COSTA CALMA, 35627, Spain
Telephone: +928875162
Price range: from €380.66pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Upon arriving at the hotel at 11.30pm after a 75 minute transfer, I was told the restaurant was open but it was not staffed. After reading reviews on the food before I arrived, I decided to avoid it and glad I did as other guests told me the next day that it was cold and stale food so hardly worth it.
Check in was friendly but it felt very much like an information dump from the lady and I was so tired that I just wanted to get to the room. I had a room behind reception near the bar which felt quite basic for a 4* - It would have been nice to have been left a complimentary bottle of water but nothing. Only 1 English tv channel which was BBC news which I found surprising, I was at the hotel by myself so it would have been nice to chill in the room some evenings.
Cleanliness could have been better, I noticed a lot of cobwebs around plus stained bedding. The pool area wasn't cleaned at all while I was there. 
No need to rush to get to the pool as the gates are locked until 10am, there are sunbeds available around if you want to get out earlier but a lot of people came down later so there was never a struggle for beds.
Re the pool bar, you have to pay a 1 euro deposit for a plastic cup for drinks around the pool area, there was a very ride young girl who worked in the pool bar too, quite snappy and just didn't seem to like her job, also avoid the food in there - dry doesn't cut it.
Restaurant lacked atmosphere, very depressing tone and minimal staff. The food was disappointing, I didn't go hungry but there was a lot of repetition, issues with temperature and people wore beach wear in the evenings which wasn't challenged. I don't want to see bum cheeks while I'm eating thanks.
If you are planning a solo trip then you'll be fine as I would say the ratio was 50/50, be mindful that there really isn't a lot to do outside the hotel, the beach isn't that close either. I paid just over £600 for 5 nights which if this was a 4* then I would have been okay with but it just wasn't.
I met some lovely people there so Marion if you read this, you brightened my day :-)

Not 4* - 3* at best

This was my first solo holiday and so I decided to just go for 4 nights, and spent AGES looking for the right place. I think I definitely made the right decision going here. 
From checking in onwards the staff were very friendly and welcoming which is always a good start.
The rooms were decent enough, everything worked and I didn't have any problems sleeping, although I do think that they could do with providing another couple of pillows. As I was alone I just used both of the ones on the bed but they were quite flat and so if there had been another person we would have had to ask for more. Also, the air conditioning was fine and mostly not needed on this stay but I can imagine it potentially not being very effective when the temperature goes up in the couple of  months. 
Pool area was brilliant, plenty of sun beds and lots of space so no wars necessary. 
The food was what you would expect in a 4 star all inclusive hotel. I always found something I liked, there was plenty of options and they changed every day so not repetitive. I enjoyed it, but I'm not overly picky. 
The entertainment guy I felt a bit sorry for, he tried hard to get people up and involved during the day but I think this is the sort of hotel where people just want to relax and unwind as opposed to playing darts or doing aqua aerobics. The karaoke on one of the evenings, however, was fantastic. Thoroughly enjoyed, he kept everybody engaged and wanting more.
Overall, I really enjoyed my stay here and I would absolutely return, especially as a solo traveller. There were quite a few people there on their own which was quite a relief.

First Solo Holiday

If it hadn’t been for the handful of really lovely people I met here this holiday could have been much worse. 
Some of the people who were staying at this hotel got on the wrong flight and should have been at Shagaluf! 
The cheap all inclusive hotel accommodation really attracts the dregs of the Uk barrel! 
The hotel is not in my option 4 star , 3 at best! 
The food was mostly cold unless you were lucky enough to catch the chips fresh out of the frier or the meat straight from the griddle. Some of the fish was very badly filleted and full of bones. The “cream of the day “ soup was greasy. 
The salads, bread and cakes were good though. 
The pool area was dirty with spilled drink stains and wasn’t cleaned once while I was there. ( only open 10-6 due to life guards hours)
My bed linen wasn’t changed during my whole stay. Nor clean towels even when I left them on the floor as per the usual request from other 4* I’ve stayed at. They were just re folded and hung back up! 
The location of the hotel is a good 30 minutes walk from the beach, that being all up hill on the way back!!
The barmaid in the snack bar was very surly and unhelpful ( Not Rosi , she was lovely!!)
The snack bar food was inedible, dry looking burgers and hotdogs EVERY day!
Costa Calma is not a vibrant place either! Jandia is much better but Corralejo will take a lot of beating.

Avoid !

Stayed here for 5 nights as a couples holiday and was not impressed by anything. Staff don’t show you where anything is, as we arrived they told us our room number and floor but gave absolutely no guidance to where it was.  There was no information on where any of the amenities were, and half of them weren’t even at the resort. It was posted online in pictures that there was a hot tub in the pool, whereas it was never there.

We had booked a junior suite. We entered our suite after walking around like headless chickens finding it and it was extremely bare. The floors are extremely dirty. Even after staff cleaning it, your white socks turned black as soon as you stepped on the floor. The pavement outside was cleaner. The suite was infested with ants that were everywhere. Duvet covers were as thin as a piece of paper, may not of even bothered being there. The heating didn’t work on cold nights, blowing out freezing air which the thin duvet didn’t help with. You get one singular long pillow which is hard as a rock, we had to use the decorative pillows to sleep on. Bathroom shower was also inconsistent with the temperature, you set it to cold and it changes between boiling and freezing. They don’t supply you with any water either, considering you cannot drink tap water. 

The food and bars were also terrible. They stated that there were 3 bars and one restaurant in the resort. It took us 2 days to find the other bars as they are not open until late!! One bar closes for another to be open for 3 hours, so you’re constantly moving around, even just for a glass of water. The choice in drinks was poor, having to pay for branded alcohol. The staff didn’t know their own signature cocktails that were plastered everywhere and could barely speak English so drinks were often messed up. Buffet food was absolutely appalling. Barely any choices as it was mostly the same every night. Food was warm on a good day. Bacon, sausages, eggs and most meats were undercooked/raw. Rice was very undercooked and was still hard. Pasta was very overcooked. The beer tap in the restaurant had white particles come out into the cups and the wine was straight up vinegar. The pool bar consisted of undercooked hotdogs, very burnt burgers, left out cheeses and ice creams which had flies all over and the food was sat there all day. It’s also labelled as a ‘pool bar’ but was more connected to the restaurant than the pool. There was also no water fountains around so if you had missed dinner between 6:30-9:30, after that you were left without a drink. The entertainment being cancelled also meant the ‘disco’ bar was closed so you were left without any water. The vending machines had water in but it always got stuck so you couldn’t actually have access to it. 

Entertainment was very much a miss too. It was on for about 2/5 nights. It was activities put on a laminated piece of paper on a board with no information on where it was or what times. They often cancelled the entertainment so past 2pm there was no program on, you were left with nothing to do.

Don’t stay here!!!

I stayed here for 5 nights and was extremely dissapointed with the room as it was infested with ants and the cleanliness was appalling. The all inclusive food choices were poor and food was undercooked. It features a small bar as one of its selling points, this consisted of undercooked hot dogs and burnt burgers. The entertainment was nothing short of abysmal and was only on for two of the nights we stayed. We were unsure of where any of the facilities were as we were not guided by the staff. I could not stress enough how disappointed we were with our stay.

Would Never Stay Here again!!!

Perfect for adults, this quiet hotel is located on the upper part of the resort, with privileged views over Costa Calma. There are countless shops, restaurants, bars and pubs in the hotel vicinity, and the centre of Costa Calma is 2.9 KM away. This is an ideal place for a relaxing holiday under the warm Canary sun.

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