Royal Suite

We had a very enjoyable stay. The highlight of our holiday was definitely the entertainment team, who made the experience so much more fun. A special thank you to Valentino for his enthusiasm, friendliness, and dedication. He was always full of energy and made everyone feel welcome. The rest of the entertainment team was also fantastic, engaging, and always doing their best to make every activity enjoyable.

The only area that could be improved is the housekeeping and room maintenance. While the room was generally fine, we noticed that the cleaning could be more thorough, and some maintenance issues would benefit from more attention.

Overall, we had a great experience. With some improvements to the room maintenance and housekeeping, it would be even better.

I will first state the place itself is clean. Good selection of spirits and beer you pour yourself.

However, everything else is really poor.

Food - I've stayed in many all inclusive hotels across Spain, usually none of them are great but bearable. After the 3rd day of our children refusing to eat and us simply not wanting to eat the same undercooked pork steaks (even asked the chef making it and he was confused which says it all). Pork was pink on each pork I looked at. Simply terrible food all round. Travelling with a boy who is dairy and soya intollerant. Wrong labels were out and food which you 100% know will have the likes off milk in it were not labelled. Honestly this place could get law suites with rubbish like that.

Entertainment - very small team and I credit them for trying. But they don't get help from the hotel highers clearly as it's rubbish. Childrens entertainment on an evening last 6 whole songs which lasts 15 mins as part of their "Mini Disco". Guess there use of mini is short amount of time rather than the age group its for.

Location - you have small mini markets near which are what they are. Do the job for little bits and bobs. Nice Pizza joint very close by.

Room - we stayed in a 1 bedroom suite. Honestly no issues. Nice, spacious, clean. Only downside is no AC. But it's a very windy place so didn't bother us too much. Swings and roundabouts on that one.

Staff - Cleaners were great tbf, always working hard and are polite. Old guy on reception was rude. Female on reception was very friendly who checked us in. Very English problem to have, but don't expect to hear much english on your travels here.

I would not stop here and I'm dead against scare mongering. But save your pennies or spend a little bit more for a better experience.

We have just returned from a week here, disappointed to say the least!

The food is of extremely poor quality on 3 occasions we had pork or chicken still raw! The person cooking it on the live station clearly not bothered same things every day my poor son has food allergies and was stuck on pasta and rice as the food was never labelled correctly either

Entertainment was okay but none of the entertainment team really bother with English but seem fluent in German and French the kids mini disco also only lasts for 15 minutes.

The staff all seem to have a sour face on (unless your Spanish then they will interact) when we asked about lasted check out the man just laughed in our face rather than bother to check for us.

The pools were cleaned well in the morning but i didnt see anybody check the water quality through the day especially after the foam party , The area around the pools was not well cared for with smelly stagnant water all around and left over drinks spilled everywhere

The local area is sparce with a few nice restaurants and shops but again not very welcoming to anyone english unfortunately