- Gran Canaria Holidays
- Bahia Feliz
- Grupotel Orquidea
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Grupotel Orquidea
Spain, Europe
Bahia Feliz
This apartment complex is situated amongst green gardens by the beach. Restaurants offering buffet and à la carte meals, as well as bars and pubs can be found in the immediate vicinity, whilst the town of San Fernando is 8 km away.
The family-friendly hotel has a total of 255 rooms and is fully air-conditioned. There is a lobby with 24-hour reception and check-out service, as well as hotel safe, currency exchange facilities, cloakroom and lift access. Other facilities include on-site café, bar, pub and restaurant, as well as hairdressing salon, auditorium, games room, conference facilities and wireless Internet access. Room and laundry services are provided, whilst guests arriving by car can leave their vehicles in the hotel's own private car park. The hotel also operates a bike hire service and there is a children's playground for the younger guests.
The hotel features comfortable rooms with unbeatable sea views from their huge balconies. Rooms are en suite with bathtub and hairdryer and include direct dial telephone, satellite TV with international channels, mini-fridge/minibar, tea and coffee making facilities and a room safe. Ceiling fans have been fitted in the rooms and they are also air-conditioned.
The resort includes outdoor swimming pools with an area for children. Guests can relax on the sun loungers and shade themselves with the parasols which are laid out on the sun terrace by the pool. Refreshments are available just a few steps away at the poolside snack bar. There is an on-site gym and a sauna, steam room and hot tub. Massage and spa treatments are also available. Further activities available at the resort include tennis, table tennis, bocce, 18-hole mini-golf, golf (on the driving range) and trampolining. Entertainment programmes are provided for children and adults, whilst water sports such as diving, wind surfing and canoeing are available on the nearby beach, as is beach volleyball.
Facilities
- Tennis
- Billiards
- Spa treatments
- Massage
- Solarium
- Steam bath
- Sauna
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,144 reviews
Excellent
39%
Very Good
31%
Average
17%
Poor
7%
Terrible
5%
Location
Cleanliness
Service
Value
Don’t bother
Currently still in this hotel..
Unsure what the guests stating it is clean are used to. Not by my standards.
I really don’t know where to start. Came as a family of 5. Disappointed from the start on arrival. No happy welcome, no this is what we have to offer, no this is where your room is… just a miserable women passing your key, clearly just wanted to go home as we were delayed by traffic.
Following day Queing for sunbeds, grown men and women running for the same beds. Absolutely ridiculous. Then came the cock roaches in both eating areas. Outside yes but inside, I guess you can expect this as we’re abroad but not as many as we saw and in the breakfast fruit bowl. The cleaners only clean the areas you see, as in table tops with the same cloth they use to clean the hand rails in reception with, chairs are covered in stains, we found a used plaster stuck to the side of one chair in the dining area, there’s food on the floor in dining area at breakfast time and it’s obviously been there from the night before as it’s mainly chips, our grandson spilt his milk shake, staff saw this and the next nite the stains were still there no intention to clean up. If this was back in England it would get shut down
Reached out to the rep, no point.
Morning after we saw Roland the RAT in the restaurant. Grown men jumping to get away. The rat screaming when stuck to a sticky pad they placed to capture it. After 10 mins they caught it. Walked with it through the restaurant in a bin bag telling other people it was a bird but as the pics prove it wasn’t, no sign of cleaning the area or tables underneath. No apologies to the holiday makers watching. Absolutely disgusting. The rep said “ how cute you saw a rat” what the heck!!!!
Then we have the infestation of flies… absolutely disgusting. You can’t eat a meal without constantly swiping to get them off your plate.
All backed up by photographic evidence. TUI not interested, the hotel management are a disgrace!! All covered up and can’t be bothered to deal with the shambolic hotel they are running, or not as the case may be..
Review by Andrew W Stone, United Kingdom
Infested with flies and nonexistent aircon!
We are frequent travellers on day 12 of our 14 day holiday and can’t wait to go home.( first time ever) The hotel its self is lovely and the grounds are very well kept and the staff everywhere work very hard and are polite and friendly. Three times during our first week the children’s pool was closed . Lifeguard starting shouting poo poo ( didn’t use that word but won’t allow me to type what he said) in the pool and to get out, area was tapped off until being cleaned and reopened the following morning. There must have been a phantom pooper on holidays who has now gone home because it’s not happened our second week. Then there was a rat in the restaurant early one morning. It was running around the edge of a ceiling alcove where the lights are. It was quickly caught and disposed of . I was surprised that none of the tables below where the rat was running were cleaned and also should have had the napkins and cutlery replaced. God knows what had fallen down onto them. More flies in the restaurant than on a safari in Africa! Everywhere you look there’s flies on all the food, tables, plates, floors! It’s infested! Apparently they are blaming a heatwave but hygiene isn’t the greatest. There’s been blue sweets stuck to the floor by the same table for the last 8 days and they are still there now at lunch time. Cherry on the top was at lunch time today a child came over to our table and started spitting at the flies that were on a chair by the side of my partner. Not once did she do it but three times and kept on until we told her no! Her parents kept saying flies flies and obviously didn’t mind what she was doing! Air con is nonexistent. We’ve complained three times about our room aircon and also asked for fans for our room and we are still waiting . No aircon in the dinning room, reception, bar area, entertainment area either only aircon we’ve had has been in a car that we hired. Entertainment isn’t really our thing but the times we have tried to get into watch something there’s no seats and it’s very hot with it being inside. If there wasn’t so many people here then it would be a much better hotel. Three apartment complexes and one hotel all using the same amenities is far too much.
Horrible hotel
We paid when we got there, but the hotel said we didn’t even tho we had gotten confirmation. They tried to charge us multiple times (which is illegal) one day after they said the payment was ok
Average at best
The main reception had no air conditioning which in the current temperatures was unbearable.
Found all communal areas quite dirty with lots of empty recyclables all over , even in corridors to main rooms.
Sunbeds thrown around on the grassed areas near beach, again lots of empty recyclables scattered around , especially first thing in morning.
Reception team were generally quite helpful but couldn’t keep our room later on our late check out , which made awkward for our anxious 13 year old daughter .
Quite nice access to beach , but is too rocky to get into sea easily.
Entertainment was good if you could get a seat.
Bedroom corridors most depressing and bedrooms average, albeit quite clean. They definitely need a re-vamp very soon.
I’d say I would class it as a 2 star only. Particularly on the last day when there was a cockroach in our room.
No nice touches really as all out dated and untidy areas.
Food was ok with a good selection , but untidy areas around and flies buzzing around.
Worth the money I don’t think so and would I go back , no way.
Summer holiday brilliant choice
This was a fabulous hotel, plenty of pools to choose from, like the fact that you cant take your food out to your sunbed so its always "fly" free, the staff are amazing and so helpful and even though the hotel was fully booked, you could always find a quiet area as it was so vast, the grounds are kept spotless, its just lovely and we will be coming back at some point.
