Seaside Palm Beach

Just got back from the most amazing time at the Seaside Palm Beach and already looking to go back.From the moment we arrived the staff went out of their way to make you feel relaxed and spoilt.Our room was changed without any bother as we needed a shower and we loved the 1970s retro chic decor and vibe.We overlooked the huge swimming pool which had the most beautiful mosaic tiles and was heated to a very comfortable temperature.The food was out of this world,wonderful selection at breakfast eaten overlooking the pool,either a four course menu with huge choices or a themed BBQ night.Our favourite was the Italian but the Chinese came a very close second.Live music as you ate dinner and also at the Bar African later in the evening and sometimes in the afternoon at the pool.They had a spectacular violinist one afternoon who we saw in a live cabaret show later on in Maspalomas.We sat in the beautiful gardens and although a lot people reserved sun beds at the crack of dawn the pool guy always found us somewhere.We visited the spa twice and both had fantastic treatments with very good therapists and beautiful treatment rooms.There was aqua aerobics,Tai Chi and Yoga every day although we were so hot we just laid by the pool.The staff were so friendly and welcoming and we were very sad to leave we both felt we could easily stay there for a very long time.Although there was a dress code and men had to wear trousers for dinner ,it was quite nice to dress up for a change and see what everyone was wearing .A nice touch was the complimentary room we were given as we had a late flight ,no charge and able to use it until we checked out at 5pm.New bellboy Christian was very helpful looking after our bags and giving us water before our journey.Many of the guests were repeat customers and some were even staying for six weeks,we can both understand why.A totally fabulous hotel.

We had originally booked with Jet2Holidays to go to Rhodes for 11 nights to an Indulgent Escape hotel but the NATS problem in the UK meant that after a delay with our flight Rhodes then closed their airport and Jet2 subsequently cancelled our holiday. Our travel agent had visited the Seaside Palm Beach hotel with Hays Travel and she highly recommended it and said that the reviews were excellent so it would be like what we had originally booked in Rhodes. We were expecting a 5 star hotel with 5 star service but unfortunately our experience seems to have been a different one to everyone else’s when reading the reviews. We booked 4 rooms through Jet2Holidays for 9 nights travelling as 6 adults and 2 babies. The hotel was great that it was able to provide us with 2 of the rooms interconnecting, at short notice, as we had requested. We arrived late at night and the reception team were so friendly and helpful. They had put some cold food in our rooms as we had missed dinner which we thought was lovely. No issues with getting sun beds as there were plenty and we could always get 6 together. We did find it odd that each day we had to go find the pool service team to ask for cushions and towels but we’re assuming that it was because it wasn’t peak season so maybe in July and August the cushions and towels are already out. What wasn’t 5 star service was having to walk to the African Bar to order drinks to your sun lounger and then wait ages for them to arrive. We were also lucky if our correct drink order turned up but we just accepted that it could be a surprise what you’d be drinking. The African Bar staff were the friendliest and our granddaughters loved Yaiza (Madison says hello from England to her!) plus another lady with brown hair who has a daughter called Sofia (same as our other granddaughter) whose name we sadly can’t remember. The evening BBQ’s were a hit with all of us as we have some fussy eaters so being able to have the buffet worked great but the other evenings the menu was very limited. One night there was nothing that any of us would eat so we ended up going out for dinner and other nights some of the group would order from the kids menu. Our first evening eating in the main restaurant was not a good experience at all. We ordered two kids meals for the children and one turned up but we had to ask 3 times where the other one was and it arrived 45 minutes later! No apology from anyone so after that we would order the children’s food as soon as we sat down so that it came quickly. We have to say though that the food was top quality and always cooked perfectly! The waiting staff were what really let down this hotel. Some were friendly and helpful while the majority looked miserable and just weren’t friendly. Have to say though that all of the chefs were lovely. We also had a bad experience with one of the restaurant managers on a couple of nights. Think his name was Luis (an older gentleman) who seemed to think he was above people. As we had two little children in high chairs food did end up on the floor. While we were eating he would come over and look around our table then call staff over and tell them to sweep up. The food was not in anyone’s way and we were trying to eat. One evening he even pulled one of our pushchairs away from behind us so that he could look under our table and then asked staff to sweep under the table while we were eating. Myself and my husband both asked him to stop and he carried on! We told him that he was spoiling our meal but he didn’t seem to care. Afterwards we went to the African Bar for a drink and when we then walked back through the restaurant to go to our rooms the floor hadn’t been swept so no idea why the need to do it while we were eating, it was just very rude! What we also found odd was staff walking through the restaurant will not move out of guests way if you’re walking through and you have to dodge them or let them past you. The men’s evening dress code is ridiculous. Us ladies can wear whatever we like while the men sweat in long trousers and closed shoes. Also the dress code wasn’t upheld as we saw a few men in sandals or flip flops in the main restaurant. Men also have to wear the same dress code for the African Bar in the evenings so seeing an older man sat in shorts, sandals and with his shirt completely open during the evenings at that bar was not a pleasant sight and he obviously never got asked to at least do his shirt up. The dress code needs to be changed as the current dress code is very old fashioned and men should be allowed to wear smart shorts and sandals in the evenings. Some of us booked a massage at the spa and 3 out of 4 of us had a perfect massage while one of our family didn’t have a very good experience so although we would recommend a massage we would say to book a full body one and not a back, neck and shoulder massage. As we were all inclusive our mini bars were included but several times one of the mini bars that we had didn’t get restocked so our daughter had to keep contacting reception about it. Apart from that issue with one of our rooms everything was great in the rooms and they were always spotlessly clean. Hotel is right next to the Dunes and a short walk to the beach, shops and restaurants. It’s also about a 8-10 minute walk to the bus station and we took bus 30 to the capital, which took about 1 1/2 hours. We visited the aquarium which was fantastic and highly recommend. So overall the hotel itself is lovely in a really good location but the service let it down big time. Maybe if you were a couple going then it would be great but for a family then we wouldn’t recommend it.

We have been regular visitors for some years. Often returning to the same hotel can be a risk, standards slip, never quite as good as before. This cannot be said of Palm Beach. It just seems to get better! Excellent staff and a management that is exceptionally visible and approachable. High standards maintained in every area. A special mention to Timo on reception for a first class check in experience. Also the Lady who looked after the turn down service ( sorry no name ) for room 614 was delightful. Thank you Palm Beach for another happy and memorable week.