Eugenia Victoria

Positive points

The renovated rooms. The staff do their best to keep waiting times to a minimum. A selection of branded drinks is available. The spa is open to children in the morning. Freshly squeezed orange juice is served at breakfast.

Negative points

The facilities are far too small for the number of rooms. As a result, guests have to compete for sunbeds, restaurant tables, and seats for the evening entertainment. Some bars limit guests to two drinks per person at a time, at any time of the day. Guests are not allowed to move a table, even when it is in direct sunlight. At the à la carte restaurant, the starter and main course are served at the same time. The breakfast juice glasses are extremely small. The quality and variety of the food are very poor compared with my previous five stays at Bull Hotels. Some of the shows are decent, but the advertised themes are not respected. For example, the "White Party" had nothing special about it, and the "Disco Night" featured no disco music at all. This is particularly frustrating when you've been holding a table since 7:00 p.m. for a show that doesn't start until 9:00 p.m. The children's pool was not clean. We came back with T-shirts stained green, even though they were originally white. (Photo) The condition of the swimming pool and the wellness area is clearly deteriorating. (Photos)

Conclusion

In my opinion, the quality of this hotel has declined significantly. It feels as though management is focused on cutting costs as much as possible, and unfortunately, this is having a noticeable impact on the overall guest experience.

Just about to leave following 10 days here. We have had a lovely family holiday here, and i would have given 5 stars were it no it not for a few issues.

Pros:

• Food- how anyone can complain about the food, i have no idea. Best food we have had in an all inclusive by a long way. So much variety its unreal. Piping hot, a lot cooked in front of you. 5* standard food

• Staff- again, no idea how people can complain, everyone was friendly. Reception happy to help with anything, we had an issue with the door and someone came straight away and fixed it. They have rules... good! It stops people taking advantage. Follow them and youll have no issues. They are for the benefit of everyone. Pool staff are great with the kids. Lifeguards are on it, constantly watching the pools and keeping things in check. And yes, if you put towels on sunbeds and disappear for the day, they will remove them- spot on.

People have moaned about the air con- its climate contol, so provided you can count to 25, you won't have any issues. We woke up cold most nights and had to turn the temp up

Cleanliness- clean beyond belief!

Cons:

• Too many guests there. Over an hour queue to check in at 10 o clock at night with young, tired kids is not fun. Struggled to find a chair in the dining room on a couple of occassions

• Noise!!! My god the noise from the pool area at night is horrific. At 01:00am today, we had about 10 german guests singing and chanting by the pool. Woke us all up on the 5th floor. Havent had a full nights sleep since ive been here- entertainment is on until 23:00 every night, followed by at least an hour of drunk adults shouting, kids screaming, people whilsting (no idea why). The rooms have zero sound proofing, its literally like sleeping in the corridor, so when all the drunk guests come back shouting, everyone is awake.

Seems a shame really as otherwise the hotel is spot on. Not knocking them at all, i guess the sound issue was more a guest problem than the hotel, but unfortunately affected our experience.

Despite the cons, its a seriously nice hotel with great staff and food.

We stayed at this hotel for 10 nights coming home on the 24th July. This was a nice hotel but it could be great but for a few things. The food was very good and plenty of it at the different places in the hotel. The chicken and wrinkled potatoes were really spot on ,excellent. Generally in the main restaurant there was plenty of choice at a good standard. There was nothing we couldn't eat and wine good. The things that let it down were some staff , rules generally making you feel welcome. I went to the main reception to ask a simple question. I stood in front of the girl on reception before I coughed to see if she had seen me, let's be fair I was 2 foot away, and popped her head up and said "I'm busy . What an attitude!!! I won't go on about the 2 drink rule . The pool girls worked hard and were smiling always. Brilliant 👏 I'm not going on about the bad things anymore.
You have to try it for yourselves.