- Gran Canaria Holidays
- Playa del Ingles
- Servatur Waikiki
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Servatur Waikiki
Spain, Europe
Playa del Ingles
Located in Playa del Inglés, Servatur Waikiki is a fully renovated hotel ideal for families. It offers an all-inclusive service and outstanding facilities: children's park, splash area, adults-only space and wellness area.
During the day, we organise group activities such as volleyball, water polo and fitness sessions. Our youngest guests can also take part in a children's entertainment programme which includes activities, crafts and sports. We offer a comprehensive daytime and evening programme with professional shows.
511 recently renovated, bright and modern rooms equipped with air conditioning. The rooms are decorated with lively and fresh colours and overlook the swimming pool or Playa del Inglés.
Our buffet restaurant will awaken your senses in a modern, fresh and bright designer space. We propose a culinary journey around the world under the name WorldCuisine. Seasons of gastronomic selections served in our buffet and with cooking shows.
One of the hotel's key features is its pool bar. Don't miss out on our large selection of snacks.
Boredom is not an option at Ukelele Bar thanks to our entertainment spaces.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet*
- Wi-fi
- Local and international calls*
- Car hire*
- Transfer service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good4,149 reviews
Excellent
36%
Very Good
35%
Average
18%
Poor
6%
Terrible
5%
Location
Cleanliness
Service
Value
Excellent stay, dishonest booking management
The hotel itself deserves five stars — rooms, food, staff, and facilities are all outstanding.
The problem arose when I called to add a single night to my existing booking (ref. 26042253578). The operator assured me it would only add the cost of the extra night, with no changes to the existing prices. When I received the modified confirmation, I discovered they had repriced all 13 original nights at a higher flat rate, raising the total from €2,595.77 to €2,972.77 — €164 in additional charges that were never agreed upon.
I contacted the hotel and Servatur head office multiple times, providing both written confirmations (same booking code, completely different nightly prices) as evidence. Their response was that I had been informed of the new price — which is categorically false.
The pattern is clear: they exploit phone-based modifications to reprice the entire booking without the customer's explicit consent, in violation of EU Directive 93/13/EEC and Spanish consumer law (RDL 1/2007). I have already filed complaints with the European Consumer Centre Italy and the Dirección General de Consumo de Canarias.
First time to Gran Canaria
We stay for 5 days ..lovely hotel , room are nice very clean, Staff was amazing and lovely..food was good and the cocktails oh I miss them already 😂. Kids pool was great, Great location just 15 mins from the beach lots of shop around And there one in the hotel which was handy. Would highly recommended this hotel great value. I looking to booked again Thanks for a great stay.
Review by Symone-eyes London, United Kingdom
1st time staying and won't be the last!
I don't normally write reviews but i feel this one is needed.
Just got back from a 6-night trip, and it was my first time staying there, but I gotta say, we had a lovely time!
I'd totally recommend this hotel and would even go back myself.
The pool is awesome—super big and nice. It's got different depths, so everyone can enjoy it. Plus, there are tons of sun loungers and umbrellas.
Yeah, the rooms are pretty basic and could use a facelift, but the maids do a fantastic job cleaning them. They're fine for a night's sleep. Beds were comfy, but they do move and squeak when you roll over.
The food, oh my gosh, the variety they have for each meal is incredible! I'm a picky eater, but I never went hungry once! You're spoiled for choice, and the quality of the food is really good too.
Soft drinks and beers on tap—I dig that. And the cocktails are delicious, nice and strong 🍹
The location is great; taxis are cheap enough to get to the beach and Yumbo Centre. There's a local supermarket and shops close by!
The staff are friendly and polite.
Thanks for a great stay. See ya next year!
Pleasantly surprised
Just got home from a great week at the servatur . Unusually , unless you book a superior room you don’t get a fridge . Myself and hubby had a superior but my daughter and 3 children were in a standard as you cannot have more than 2 people in a superior and her hubby and son were in a superior . They do a family room with a garden area , which looked really nice but they are a lot more expensive . Rooms were nice and clean and we had a view over the pool and we could see the sea . Food is really good, great salad options , fruit , desserts . Snack bar is ok , better than a few all inc I have stayed in . Also tea & coffee etc is available at all sittings , a lot of places only have these at breakfast . Pool is great and the nice thing is that they allow lilo’s etc in the pool ( again a lot of places don’t ) . There is also a really nice adults only area if a lively pool is not your thing . Daytime entertainment for the kids is great and the mini disco in the evening . They do aqua aerobics and ball games during the day . Adult evening entertainment is not the best but didn’t bother us . They have a nice children’s pool with play equipment in , but because it’s so shallow our grandchildren preferred the big pool . Plenty of sunbeds .
Location is good , basically in a central location to yumbo centre or the bars and restaurants near the beach . We were a little worried as lots of reviews said 45mins walk to the beach , this is not the case , it was 10-15mins . There is a curtesy bus but we never used it .
Restaurant does get very noisy . We found the conservatory to be a much nicer area and at breakfast they have the outside area open on the other side of the restaurant.
Shower room for your departure day are available at no extra cost , you just book your 30min time slot .
We had a great stay and will definitely be back 😊
Review by Pioneer47973577317 Bedfordshire, United Kingdom
Wonderful stay
Just returned from a 6 night stay Never really write reviews but the hotel and staff deserve one Firstly let me compliment the kitchen staff the food was great huge selection and tasty Restaurant was clean never struggled to find a table and staff were very polite and always smiling Rooms beds
Reception staff were very helpful
Cleaners always said hello and done a wonderful job
Entertainment always something going on and staff again always spoke
Rooms where clean tidy and had everything you need beds were comfortable
Even though this hotel is showing its age the hotel staff worked hard to keep it up together and spotless and take pride in what they do
Only one downside is the air conditioning it does not seem to work tat well anymore or possibly set up more for cost saving than cooling
Apart from being rather warm whilst trying to sleep a lovely place to stay
