Puerto Azul

I don’t know what the above says but best holiday!

Entertainment is shocking food is repetitive as is all inclusive hotels but the entertainment for us was terrible

We just came back from a 10 day stay. We came as a couple aged 22 and had the Classic Junior Suite with Balcony/Terrace and Sea View with the all inclusive package.

We arrived roughly 1pm, we were not offered a drink and the staff were not very welcoming. We got told check in was after 3pm which we were aware of.

I would strongly advice to research where your room is going to be in advice.

When getting the keys to our room, the man at the desk showed us a map of the hotel and told us how to get to our room. This hotel is HUGE and we were down in block 3 which the very bottom of the hotel. This took us around 45 mins to find our room, had to take 3/4 lifts and walk down stairs (with 2 very heavy suitcases).

The walk back and forth to the pools/reception/the restraints was far, so many steps and the lifts were so unreliable. We got stuck in a lift and majority of the time the doors would open and shut and an alarm would go off. This was not really an issue for us as we are fit and healthy, however if somebody had children or mobility issues I can see this as being a huge problem.

The pool situation, they are all heated expect the main big kids pool. Yes a heated pool is ideal but when it is 40°, it doesn’t seem like a relief. We mainly stayed at the kids pool because it was the only pool that was COLD. The pools were busy however we never struggled to get a sun bed.

There is a lovely adults only area but very small area. This pool and the infinity pool is stinking dirty. Has a slimy greasy feeling and heated also.

Our room was lovely and very spacious. We had a stunning view. However, very minimal cleaning done. Our shower wasn’t cleaned once, our sheets were not changed and the floors/balcony was not swept either.

Our room was EXTREMELY far away from everything and we had very loud neighbours for the first week. We decided to approach reception and they offered us a room but this was a standard room (which we did not pay for) with a view of a run down building. They advised this was the only option to change. We decided to stick to our room.

The food is nice, fresh and does vary every night. Deserts were 10/10. The snack bar is okay and there are drink stations throughout the hotel. We do not drink alcohol so this wasn’t an issue for us but there is only one bar which was always really busy.

Staff were okay, nothing special. Very little English.

We knew there wasn’t much todo walking distance but the taxi service was great and also very cheap. Morgan Mall and the Comercial centre cost around €7 which is really good. There is also a bus service everyday which takes you to the beach.

The entertainment throughout the day was lovely for children and also adults. Not to much and located in one of the children’s pools.

Toilets were again okay, hit and miss with cleanness around the main area but the adults only area toilets were clean.

Overall I would say this hotel is a 3 star. Great for kids but definitely room for improvement.