Servatur Terrazamar Suite and Sun Suite

I had booked a private transfer from airport to accommodation. Got into taxi, got out 20 minutes later, got in to another taxi, had to wait another 30 minutes, other family booked to share with me was not happy!!! Felt very uncomfortable. Charged me half fare but there was 3 of them! Negatives, parasol broken, no hot water, plug in kitchen fell off, not very clean overall, stayed 4 weeks prior in sunsuites everything spot on. Requested late check out then day of check out told me no! Receptionist was very dismissive and gave impression he couldn't give sh1t! Shower room for guests leaving are absolutely disgusting, dirt, body filth everywhere, don't use shower without footwear. The dirt, flickering lights OMG be prepared. Positives are location.
Sunsuites/Tezzamar 2nd time staying not sure I will stay again with you, this time too many negatives.

I emailed ahead of our trip requesting rooms together and a few shopping items as we were arriving late. Excellent communication from the team who honoured all my requests. We stayed on the 8th floor of the Sunsuites. I loved our apartments. They have absolutely everything you would need for a comfortable stay. Coffee maker, kettle, toaster, microwave and hob. Plenty of pots,pans plates, glasses etc. yes they do need a bit of TLC but we weren't buying the place so no issues for us. The balconies are massive with table and chairs, parasol, sun loungers and airer. You can get down to Mogan Mall and shops using the lifts in these apartments and the Terrazamer over the road which was convenient. The bakery in the Sunsuites was very good. They did baguettes, burgers, croissants, cakes etc. There was also a bar with happy hour(s) 5pm-7pm and a shop selling all your essentials at a reasonable price. This was open until 8pm. We loved the pools here. We used the Sunsuites pool at first. Plenty of loungers to go round. We had drinks and food at the pool bar which were absolutely brilliant. The Sunsuites pool got quite busy with children after a few days so we then preferred the pool at the top of the Royal block which was so quiet and peaceful ,(no bar here though but we just went to Sunsuites pool for lunch). We loved Amadores beach which was about 6 euros in a taxi. All the staff were lovely and friendly. The entertainment guys are so energetic and try to get you involved without being pushy. I found the Sunsuites pool bar staff to be so friendly and polite. Also most of the reception team were lovely. We did have a problem with the Aircon in one of our rooms but this was sorted and we were left some drinks and nuts as an apology which was lovely. I definitely wouldn't hesitate to stay here again and would thoroughly recommend.

Arrived late to the hotel , wasn't a problem . Quick and easy check in . We booked the royal suites which we found were quite high in the complex. 15th floor to be exact. The receptionist gave us clear instructions and a map to find our apartment. We had to walk through 4 complexes to reach our apartment block . I actually filmed the walk from reception to our apartment and it took over 10 minutes which doesn't seem long but when its everyday it gets a little tedious . Apartment was nice . Quite spacious but what made the holiday was the terrace ! Huge sunbeds and a whirlpool bathtub . Most days we didnt even go out we just sunbathed and cooled down in the tub . Very very quiet and private up there as there's nothing around . There is an exclusive pool for the royal suites but it wasnt open ! No point advertising it if its not open . It says it opens in the summer months only , it was june and 30 degrees what more summery can you get ?? The complex is very clean and well kept . If we visit again we would definitely book a ground floor apartment . The top floor royal suites are ok if you like walking around lot 😝 There's a small shop on site and the prices are really good . Some things were cheaper than in the local supermarkets . The pool areas were very clean and well maintained. Drinks at the bar were reasonable. Happy hour at the bar is buy 1 get 1 half price . We ventured out every night and found the square where all the sports bars were. Very loud and all on top of each other . Not for me . Some of the bars only take cash . If you go in the opposite direction there's the newly built mogan mall . Lovely area , more upmarket and some great restaurants . We visited the planet restaurant a few times and it was really nice and wasn't too expensive , around 50 euros for 2 people including drinks . We had a good stay just wish we booked a lower room to save all the walking around A visit to Puerto de mogan( little Venice) and Anfi is a must . Lovely places 👌