Taurito Princess Hotel

The hotel was fantastic the food was good the staff very friendly a good holiday other that as stated below.

The issue we had, we booked a Exclusive off road adventure around Grand Canaria's mountain villages. at no point did the trip go off road, the holiday trip planner had not been updated not even after we complained that this was purely a road trip I paid 140 euros for two people.

TUI have mislead us and will not give a full refund only a £45 refund on a trip they did not proved as advertised or advised this had been changed.

its a disgrace the make errors then refuse to refund the full amount when they are at fault.

Be mindfull of the trips not being as advertised you done get a full refund,

We have just come back from our honeymoon in gran canaria, me and my husband had been here before last year and we chose this hotel again as our honeymoon as the hotel is amazing. The sad part of this is I'm only giving it a 4 out of 5 instead of 5 out of 5 the only reason for this is because the lifts. we were on the highest level and we did had to wait a while as there was 1 out of 3 lifts working and for the whole 10 days we were there it wasn't working, but one of the managers (I'm guessing) said to use the staff lifts for the time being which was helpful to us, but you can see the staff we not so happy about it to which I do agree on. The reason why both lifts weren't working as they had to wait for parts for this which i assume they had to wait to get from the mainland? For a hotel that operates on a daily basis which is a busy hotel i felt this should have been sorted with immediate affect as there were a few disabled people and families with buggies. On the brighter side this still is an amazing hotel, we had a lovely view of the sea and other hotels and I think the other hotel opposite us had the better entertainment as it drowned out the entertainment we had even though the entertainment was really good. The hotel is so clean and tidy you always see the staff working hard and always helping other families and the rest of the residents that were staying there. The staff are also very welcoming and always greeted people as they walked by and the staff that worked in the restaurant they were always busy and always making sure the tables were set for new families to come in they deserve a shout out!!. When we first walked into our room we were greeted with a bottle of champagne and a bottle of wine (thankyou!!) which i thought was very nice esp having a long day to travel. I would definitely would come back to this hotel ,i just think the maintence needed a bit more prompting with getting the lifts fixed and that is my only thing that let it down but everything else 100% recommend to come and stay here.

We were a party of 15 here to celebrate my 40th Birthday for a week. We had a great stay here and would definitely recommend and return. Location was ok not a lot around other then a few shops and bars as we were in a little cove however I felt we were in the better hotel out of all the ones in the area. Took around an hour and a half by coach transfer to get there although it did not feel that long. The hotel was lovely and clean and the staff very friendly, we had upgraded but some of my family hadn't therefore didn't use the restaurant that we could of used. We did use the buffet restaurant and snack bar and couldn't fault it, food was always hot, with a lot of choice. Our room was lovely and spacious with a lovely view. My 40th birthday was made very special not only by my family but also by the hotel, decorating a table at dinner with cake and a bottle of fizz. I did however have a couple of little gripes but in no way did this effect my holiday at all one was the lifts where two out of the 3 glass lifts were not working, And the fact that if you are not in an upgraded room then you aren't allowed bottle water you can only have glasses, which I find not very practical for taking to your room of an evening. I think everyone should be entitled to bottles of water in such hot conditions. I did utilise the spa and had a massage and facial which I thoroughly enjoyed. We took the hotel shuttle to Mogan to which we thought was a lovely place to visit and getting the bus there and back was quite easy. Overall had a great week celebrating and would go back again.